Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only concern is that this was the third time I had an issue with this dealerThese include oil finger prints on the exterior and interior of my vehicleThe service advisor chipping the paint on the drivers side door to now the radiator hose clamp not installed properly causing radiator fluid to leak on my driveway, the garage and a private parking lotAnd the foot print on my from bumperI am not certain about taking it back to themI will have to think about itRegards,
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I have read Mr [redacted] Complaint. I apologize for our Staffs "dropping the ball" in what appears to be more than once.While it seems that we were not attentive to the high level that Mr [redacted] cares for his vehicle, there is no excuse for the hose clamp not being properly tightened. I can...
assure Mr [redacted] that the Technician that worked on his vehicle is an experienced and highly trained employee. This particular case has been addressed with our Service Manager and the Technician to be sure this does not happen again. We always strive to provide all of our Customers high quality service withtheir Complete Satisfaction our ultimate goal. I want Mr [redacted] to know, that if he were to give us another chance to Service his vehicle, we will get it right Jim [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only concern is that this was the third time I had an issue with this dealerThese include oil finger prints on the exterior and interior of my vehicleThe service advisor chipping the paint on the drivers side door to now the radiator hose clamp not installed properly causing radiator fluid to leak on my driveway, the garage and a private parking lotAnd the foot print on my from bumperI am not certain about taking it back to themI will have to think about itRegards,
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I have read Mr [redacted] Complaint. I apologize for our Staffs "dropping the ball" in what appears to be more than once.While it seems that we were not attentive to the high level that Mr [redacted] cares for his vehicle, there is no excuse for the hose clamp not being properly tightened. I can...
assure Mr [redacted] that the Technician that worked on his vehicle is an experienced and highly trained employee. This particular case has been addressed with our Service Manager and the Technician to be sure this does not happen again. We always strive to provide all of our Customers high quality service withtheir Complete Satisfaction our ultimate goal. I want Mr [redacted] to know, that if he were to give us another chance to Service his vehicle, we will get it right Jim [redacted]