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Jim Noel General Contractor

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Jim Noel General Contractor Reviews (1)

Review: [redacted] was contracted to remodel our kitchen in the fall of 2012. We purchased our cabinets from [redacted] and used their kitchen designer. The kitchen designer recommended [redacted] as the contractor. The contract was signed 8/1/12 and several payments were made according to the contract. [redacted] hired a company to install our [redacted] counter tops which, had a 10 year warranty that came along with the purchase. We paid [redacted] in full for services rendered, including the cost of the counter tops/installation ($4,526.13). Due to the settlement of our house, the [redacted] counter tops are no longer lined up. There are now jagged edges exposed and crumbs/debris gets hung up in this area. We contacted our kitchen designer to get this problem resolved and were told to call the granite and marble company. We called and found out that [redacted] never paid them for services rendered and therefore, we have no warranty on our counter tops. We were also advised by them that they have tried numerous times to collect the debt, to no avail. They called [redacted] an additional time after I contacted them for the repair and gave [redacted] another opportunity to pay the bill but, no payment was received. We paid a lot of money to have our kitchen remodeled and he has a obligation to pay his debt so our warranty is issued. He has had a year to pay this in full and has failed to do so.Desired Settlement: [redacted] needs to pay the contractor he hired (and we paid for) so that our counter tops will be repaired and the warranty issued. His rating should also be reduced on the Revdex.com's website so that his future customers will be aware of potential problems, his business does not qualify for an A+ rating.

Business

Response:

I spoke with [redacted] from the company and was going to get in contact with the consumer to resolve the complaint.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with the consumer and she said that the cabinets are done but he still hasn't paid the contractors for the 10 year warranty.

Regards,

Business

Response:

Dear [redacted]

In regards to the customers complaint letter concerning the kitchen remodel in 2012, the customer never called my company to address any problems with the kitchen counter top. However, I was contacted by the cabinet supplier and informed by them that there was a problem with the counter top. I then called the counter top company and arranged for them to make a service call to find out what the problem was. The counter top company repaired the problem with the counter top. The counter top warranty does not cover settling of the house and the customer is responsible for the cost of the repair.

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Description: Home Improvements, Residential Remodelers (NAICS: 236118)

Address: 2925 Emblem Dr, Richmond, Virginia, United States, 23234-4429

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