This morning I had the unexpected pleasure of interacting with an employee of your Insurance AgencyHer name was Gladys, and I believe that she is most likely an Administrative Assistant in your companyShe contacted me by telephone to share an issue involving a second mortgage holder of my homeThe concern was quickly resolved and required no action on my part
What I would like to stress about this lady is her professional communication skills as well as her customer service approachHer skills are impeccable and portray your business in a most positive lightGladys was knowledgeable of the issue, explained it very clearly and concisely to my complete understandingHer manner of speaking to me made me feel that I was a very valued customer as well as an intelligent individualThe personal touch that she used in her communication made me feel that I was speaking to someone who genuinely cared about the situation and did her very possible best to assist me, Gladys demonstrated kindness, interest, and warmth with her skills as a communicatorShe made a follcall to me to let me know that the entire concern was no longer an issue
This lady's call actually left me feeling good, having experienced a spark of true goodness in a fellow human being.With all of the negativity swirling around our country and the world today,
it did my heart good to enjoy an interaction that was so positive
I have been working with the public as a Registered Nurse for the past 30+ years and I know that good staff is an employer's most important resourceI wanted to let you know that you have a very valuable lady in your employ
Sincerely,
Deb ***, ***
This morning I had the unexpected pleasure of interacting with an employee of your Insurance AgencyHer name was Gladys, and I believe that she is most likely an Administrative Assistant in your companyShe contacted me by telephone to share an issue involving a second mortgage holder of my homeThe concern was quickly resolved and required no action on my part
What I would like to stress about this lady is her professional communication skills as well as her customer service approachHer skills are impeccable and portray your business in a most positive lightGladys was knowledgeable of the issue, explained it very clearly and concisely to my complete understandingHer manner of speaking to me made me feel that I was a very valued customer as well as an intelligent individualThe personal touch that she used in her communication made me feel that I was speaking to someone who genuinely cared about the situation and did her very possible best to assist me, Gladys demonstrated kindness, interest, and warmth with her skills as a communicatorShe made a follcall to me to let me know that the entire concern was no longer an issue
This lady's call actually left me feeling good, having experienced a spark of true goodness in a fellow human being.With all of the negativity swirling around our country and the world today,
it did my heart good to enjoy an interaction that was so positive
I have been working with the public as a Registered Nurse for the past 30+ years and I know that good staff is an employer's most important resourceI wanted to let you know that you have a very valuable lady in your employ
Sincerely,
Deb ***, ***