Horrible experience. I was told one price, then sign paperwork to only find out that they did not do ANYTHING they said they would. I paid a price that included tax, tag , and title, per the deal I worked out with the salesman, Only to find out later that they didn't include ANYTHING. I have now been waiting for 2 months to get my tag and title because of their paperwork mess up, and when I call they are insanely rude and transfer me all around. I asked for reimbursement for the temp tag I had to purchase and they wont even do that! I should have known better as a first time purchaser and the many reviews that say the same thing. Lesson learned. They will not be getting my money and I will urge all my friends and family to avoid this place at all cost.
My mother and I were out looking for me a new vehicle (her being my co-signer as I'm a first time buyer with no credit). We were greated by a man named Hunter who seemed fairly new, had to be specifically asked to go get prices on a couple of vehicles were looking at so we'd have an idea for our price range, we wrote this off and figured he was just getting started as a sales rep. He brought us in and set us down in the office to see if we qualified for financing. We were assured and reassured that this was a soft pull that wouod not impact our credit scores, sat there for an hour chit chatting, and waiting for the results. My mother asked if we would know a price range/ payment range when it came back. Hunter said we would and by the time we couldn't wait any longer, we think Hunter and said to let us know what was found out and that we would be back in the morning to finish what we started. On the way home we checked our credit scores only to find 9 points and hard hit against our credit score. We notified Hunter and he wrote it off as if it was what we asked for when asking if we would know a payment range. His exact words were "I thought you knew that there is no way to get a payment without submitting you to a bank." When we called the manager, they acted as if they didn't believe it because he was their "top seller" and sold "20 cars a month" for them but would "let him know"...
Needles to say we will not be back.
Horrible experience. I was told one price, then sign paperwork to only find out that they did not do ANYTHING they said they would. I paid a price that included tax, tag , and title, per the deal I worked out with the salesman, Only to find out later that they didn't include ANYTHING. I have now been waiting for 2 months to get my tag and title because of their paperwork mess up, and when I call they are insanely rude and transfer me all around. I asked for reimbursement for the temp tag I had to purchase and they wont even do that! I should have known better as a first time purchaser and the many reviews that say the same thing. Lesson learned. They will not be getting my money and I will urge all my friends and family to avoid this place at all cost.
My mother and I were out looking for me a new vehicle (her being my co-signer as I'm a first time buyer with no credit). We were greated by a man named Hunter who seemed fairly new, had to be specifically asked to go get prices on a couple of vehicles were looking at so we'd have an idea for our price range, we wrote this off and figured he was just getting started as a sales rep. He brought us in and set us down in the office to see if we qualified for financing. We were assured and reassured that this was a soft pull that wouod not impact our credit scores, sat there for an hour chit chatting, and waiting for the results. My mother asked if we would know a price range/ payment range when it came back. Hunter said we would and by the time we couldn't wait any longer, we think Hunter and said to let us know what was found out and that we would be back in the morning to finish what we started. On the way home we checked our credit scores only to find 9 points and hard hit against our credit score. We notified Hunter and he wrote it off as if it was what we asked for when asking if we would know a payment range. His exact words were "I thought you knew that there is no way to get a payment without submitting you to a bank." When we called the manager, they acted as if they didn't believe it because he was their "top seller" and sold "20 cars a month" for them but would "let him know"...
Needles to say we will not be back.