Jim Potts Motor Group

Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: ***, Controller
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
CUSTOMER BROUGHT SLED IN 1/31/FOR CRASH ESTIMATE FOR REPAIRWE CONTACTED INSURANCE AND FOUND SNOWMOBILE AND INSURANCE UNDER
COMPLETELY DIFFERENT NAME THAN FIRST PRESENTEDADJUSTOR CAME OUT TO LOOK AT SLED AND DO ESTIMATE 2/PARTS WERE ORDERED, REPAIR WAS DONE AND SNOWMOBILE WAS PICKED UP 2/17/BY CUSTOMERSNOWMOBILE WAS RETURNED BY CUSTOMER 2/24/CLAIMING THAT OTHER THINGS WERE DAMAGED THAT WERE NOT REPAIREDBOTH THE CUSTOMER AND OURSELVES DID NOT SEE ANY OF THIS WHEN PICKED UP.IT WAS ALSO NOT ON THE ORIGINAL INSURANCE ESTIMATE, WHICH IS STRANGE SINCE IT IS AN EXTERNAL PARTAFTER CONTACTING INSURANCE COMPANY, OK WAS GIVEN FOR THE ADDITIONAL REPAIRSHOWEVER, THE COVER TO FINISH THE REPAIR WAS NOT AVAILABLE UNTIL 4/15, THUS THE DELAYTHE CUSTOMER WAS INFORMED OF THIS AND STATED THEY WERE FINE WITH THIS SINCE THEY WERE DONE RIDING FOR THE SEASON, ANYWAYTHE SLED WAS PICKED UP FROM THE ADDITIONAL REPAIRS 4/28/15, CHECKED OVER BOTH BY US AND THE CUSTOMERNOW MONTH LATER, THEY STATE THAT A BELT IS MISSING? NEITHER OUR SHOP NOR THE ADJUSTER SHOW A SPARE BELT BEING ON THE SLED WHEN BROUGHT IN EITHER TIMEWE FEEL THAT WITH ALL OF THE GREY AREA (DIFFERENT NAMES, PICKING UP THE SNOWMOBILE AND THEN RETURNING LATER WITH MORE DAMAGE, AND NOW TRYING TO SAY A BELT WAS MISSING A MONTH AFTER THEY PICKED UP THEIR SNOWMOBILE) WE THINK THE CUSTOMER IS AGAIN TRYING TO GET SOMETHING WITHOUT ANY EXPENSE ON THEIR PARTWE FEEL WE HAVE BEEN EXTREMELY FAIR WITH THIS CUSTOMER WHO HAS CONTINUED TO BECOME DIFFICULT WITH US
PLEASE REMOVE THIS CASE FROM OUR FILES, BECAUSE WE SEE NO CASE AT ALL
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the snowmobile was picked up on 2/17, it was darkWhen I got the snowmobile home and in the gargage, I noticed the crackI called Jim *** dealership and they told me to bring it backI work full time and could not get the snowmobile back until my next day offA few days after I dropped the snowmobile off, I received a call from Jim *** dealership stating that I had to come in and sign a check before repairs can be doneApparently, Jim Potts dealership contacted the insurance company without my knowledge and the insurance company issued a check for the crackWhen the check was signed, I was told that the part was ordered and would be in that weekI called Jim *** dealership the next week and was told that the part was stuck in customs in CanadaI was not informed at this time that the part would not be available until 4/After numerous calls to Jim Potts dealership and winter ending, I was told that the part would not be in until 4/I was also told that Jim Potts dealership is starting the motorcycle season and my snowmobile may have to waitSince the season was over, I did not see an issue in waitingDuring my numerous trips and telephone calls to Jim Potts dealerhips, I inquired about the belt and was told "it's somewhere around here." I feel that paying Jim *** dealership up front for all work to be completed, gives little motivation to complete the job in a timely manner and keep the customer informed of timelinesTo conclude, I paid Jim *** dealership just shy of $up front prior to work commencing, missed the majority of the snowmobile season, and now missing a belt
Final Consumer Response /* (3000, 19, 2015/06/23) */
Jim *** Motor Group responded "spare belt that shows was not there." Jim *** Motor Group needs to provide inventory list of what was there prior to work commencingApparently, there is a list of inventory that was taken based on the response of Jim *** Motor Group
Final Business Response /* (4000, 21, 2015/06/24) */
Based on information from the service technician and the insurance company when the snowmobile was brought in for the original estimateAlso, no mention until a month after picking up the snowmobile after the second repair