Jim Ross Law Group, P.C.

Complaint: [redacted] I am rejecting this response because i'm not sure if Accept Response would finish the complaintI responded to [redacted] on ( see attached)Also Jim Ross specifically states he never heard of me or my issues, and in the first attachment I sent him both emails on and 1.8.2017, months after the last response from [redacted] .Anyways, I asked [redacted] to complete the original request or to refund the original feeI understand it's a holiday but I don't want this case to automatically close without this being completed Regards, [redacted] ***

I write to address the complaint of Ms. [redacted].  Ms. [redacted] is a client of my and we do represent her in a slip and fall personal injury claim.  After receiving this complaint I immediately called and spoke with Ms. [redacted] about her complaint.  Ms. [redacted] apologized for the complaint...

and said she was simply upset at the moment she filed the complaint and that she will e-mail the Revdex.com to retract it.  I explained to Ms. [redacted] that, while her case was settled, we have been attempting to reduce the Medicaid lien.  As soon as we get the reduction on the case, we can disburse her monies.  Ms. [redacted] does have my cell phone number and has been instructed to call me anytime with her issues.  Further, a review of the case file showed numerous e-mails and conversations informing client of the status of her case through December and January.   I believe that Ms. [redacted] is currently satisfied with my response, but if there is anything I need to do to resolve it I will.  Thank you. [redacted]

Good morning [redacted]
I was surprised to hear of this complaint from Mr. [redacted] as this was the first I’ve learned of his dissatisfaction.  My office has reached out to him in an attempt to remedy any issues he has.  I’ve attached a copy of our communications with him.  He is currently...

in China, making it difficult to quickly reach a resolution.  I hope to have this client’s issues addressed promptly.  Please let me know if you need any further information.  Thank you,[redacted]Jim Ross Law Group, P.C.

Complaint: [redacted]
I am rejecting this response because i'm not sure if Accept Response would finish the complaint. I responded to [redacted] on 11.22.2017 ( see attached). Also Jim Ross specifically states he never heard of me or my issues, and in the first attachment I sent him both emails on 12.9.2016 and 1.8.2017, 2 months after the last response from [redacted].Anyways, I asked [redacted] to complete the original request or to refund the original fee. I understand it's a holiday but I don't want this case to automatically close without this being completed.
Regards,
[redacted]

I am sending the email correspondence to you between [redacted] and [redacted], it seems to be resolved now.  Thanks for following up on this, and feel free to contact me again if you need anything further.