Jim Snead Ford

A company that advertises and does not honor it. ADS are wrong and customer services there is as if it does not exist.

Writing or calling to them is as if you are talking to a wall.

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Review: I took my handicap assessable vehicle to Jim Snead Ford because it was a Ford vehicle and asked for a quote on May 1, 2013 on sum repairs that I needed done to my Van ,well it took them 3 weeks to give me a quote. I finally got the quote I put the van in the shop because I have an adult handicap son who is in need of this transportation. Well the Van sat their for a month and then they called and said it was finished so I went to pick it up , test drove it and it wasn't fixed . I took right back to them and it stayed another month and a half . then they called back and said everything was fixed well guess what it was not fixed. Not only was it not fixed but had added problems to it that was not wrong with it when I put it in the shop, Like Passenger side right arm rest was broke. Bent rod to the tire, gas dial still not working, speed needle fluctuates when it did not do that before. The vehicle has been being worked on since the middle of May. I am very displeased with their establishment and will not ever take any of my vehicles to them again and nor will I recommend them to anyone. if anything I will tell them to stay clear of them.Desired Settlement: I would like to receive most of my money back if not all for very poor service and for a lack of concern for my Handicap son who has been seriously inconvenienced including myself. And written apology for the length of time they took to service me.

Business

Response:

[redacted]I have scanned and attached my service managers response. Much of the timing and delay was a result of waiting for approvals or waiting on technician availability. The accusation that we damaged the armrest and rod to the tire is ludicrous. Ms [redacted] had several contacts with Mr [redacted] and was kept informed of the progress all the way through. As you can see in [redacted] synopsis, we even went so far as to fix a fuel guage and do an alignment at no charge.Jim Snead Customer called for estimate, took information and informed customer we would call her. During time while we were preparing estimate tried to contact customer, when customer returned call I informed her that we needed more information on van and that it would be best for her to bring van into shop to complete estimate. Made appointment to bring van in, customer did not come in, a few days later van comes in for appointment. Tech performed diagnostic and estimate. Called customer and let message, waited for response. Customer called, told customer would be best for her to come in to go over estimate. Customer came in and I explained estimate to her, told her that these repairs would cost more than what I thought vehicle might be worth after repairs and that the vehicle would still have continuing mechanical problems, customer asked to have estimated repairs completeted. Repairs were completed and customer picked up vehicle. Customer returned vehicle after driving a few days and said needed Alignment and repaired fuel gauge at no charge to customer.