The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy messI complained and received a very nice apology from the dealership My battery died again, and the service was very promptThe technician explained that unaddressed updates - from June - had drained the batteryI asked how I can know about updates to prevent them from draining yet another batteryHe said there's no way for me to tellI asked why the updates weren't addressed either of the times I'd had the car in for service since JuneHe said, "We don't check updates unless there is a problem." And yet, other owners of Ford hybrids do not have this problemWhy? Because the service technicians at other dealerships think it's important to PREVENT problems and routinely check to see about updates when the cars are brought inIn all fairness, they did deliver the car to me (with prompting), however, Friendly Ford "service" is a jokeA very bad jokeWon't be back unless Ford Roadside Assistance tows me there the next time the battery dies because updates are not addressed until there's a problem
The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy mess. I complained and received a very nice apology from the dealership. My battery died again, and the service was very prompt. The technician explained that unaddressed updates - from June - had drained the battery. I asked how I can know about updates to prevent them from draining yet another battery. He said there's no way for me to tell. I asked why the updates weren't addressed either of the times I'd had the car in for service since June. He said, "We don't check updates unless there is a problem." And yet, other owners of Ford hybrids do not have this problem. Why? Because the service technicians at other dealerships think it's important to PREVENT problems and routinely check to see about updates when the cars are brought in. In all fairness, they did deliver the car to me (with prompting), however, Friendly Ford "service" is a joke. A very bad joke. Won't be back unless Ford Roadside Assistance tows me there the next time the battery dies because updates are not addressed until there's a problem.
The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy messI complained and received a very nice apology from the dealership My battery died again, and the service was very promptThe technician explained that unaddressed updates - from June - had drained the batteryI asked how I can know about updates to prevent them from draining yet another batteryHe said there's no way for me to tellI asked why the updates weren't addressed either of the times I'd had the car in for service since JuneHe said, "We don't check updates unless there is a problem." And yet, other owners of Ford hybrids do not have this problemWhy? Because the service technicians at other dealerships think it's important to PREVENT problems and routinely check to see about updates when the cars are brought inIn all fairness, they did deliver the car to me (with prompting), however, Friendly Ford "service" is a jokeA very bad jokeWon't be back unless Ford Roadside Assistance tows me there the next time the battery dies because updates are not addressed until there's a problem
The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy mess. I complained and received a very nice apology from the dealership. My battery died again, and the service was very prompt. The technician explained that unaddressed updates - from June - had drained the battery. I asked how I can know about updates to prevent them from draining yet another battery. He said there's no way for me to tell. I asked why the updates weren't addressed either of the times I'd had the car in for service since June. He said, "We don't check updates unless there is a problem." And yet, other owners of Ford hybrids do not have this problem. Why? Because the service technicians at other dealerships think it's important to PREVENT problems and routinely check to see about updates when the cars are brought in. In all fairness, they did deliver the car to me (with prompting), however, Friendly Ford "service" is a joke. A very bad joke. Won't be back unless Ford Roadside Assistance tows me there the next time the battery dies because updates are not addressed until there's a problem.