Jim White Toyota Reviews (%countItem)
Jim White Toyota Rating
Address: 6123 W Central Ave, Toledo, Ohio, United States, 43615-1805
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+1 (419) 841-7982 |
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Deceptive sales practices.
Altered quoted sale price.
Omitted details of lease offer.
Failed to offer promotional discount or lower finance rate.
Purchase date Nov.2019
Account***
Sales rep ***
Sales Mgr. ***
Payment $465.71
Finance mgr. ***
I test drove the 2019 Highlander that *** selected. I asked the price, he said, $37,000.00.
I gave *** a payment range, (350 to 385 dollars) I wanted to stay in to purchase a vehicle. *** went to *** to discuss the payment and returned with a payment well over what I gave him. *** suggested I give more money to reduce the payment beyond my trade in if my 2007 Tundra. I offered $1000.00 more.
*** and *** gave me written options, one to buy the Highlander another to lease.
Toyota had a promotion for the Highlander, $3000.00 towards the purchase or a 1.9 percent finance rate.
The written buy option *** gave show a purchase price that didn't reflect the price quoted by ***. I questioned *** about it and *** quickly stated, the price on the written proposal was MSRP, and didn't say anything about the price *** quoted me.
The sales proposal written by *** indicated *** was giving me $9700.00 for my Tundra. It also indicated there would be a payment of $4000.00 to me. I asked *** why I would get money back if I was using my Tundra as a down payment. *** focused on the lease proposal which he was giving me a higher value for my Tundra and said, he couldn't use more than $9700.00 on a lease agreement, so $5000.00 would be given to me.
I was confused. I planned to purchase a Highlander, now I was looking at two proposals, one to buy one to lease. I said, I had never leased a vehicle. The payment price was closer to the range I wanted to pay, over by $15.00. I asked *** which would he take, he said the lease.
So, I agreed to lease the vehicle for $402 and change, thinking the Toyota promotion of $3000.00 would be given along with the price *** had quoted me if $37000.00
When I met ***, he immediately told me I would be responsible for any damage to the lease. I said, I had insurance, but he identified other issues beyond paint chip damage. Since *** did not discuss that with me, I was surprised by this information and now an additional cost beyond my payment range I gave ***.
*** gave me 3 options that covered issues that would be my responsibility after the lease was up. The options ranged from partial coverage to full coverage and if course, I could have opted out of any additional coverage. I was blindsided with an additional cost beyond my payment range, but didn't want to be responsible for paying out of my pocket to address issues that Toyota noted in the lease.
The bottom line is that *** gave me money back from my trade that should have been used to reduce the payment price for me to buy. He didn't address the inconsistency in the quoted sales price given to me by ***. *** used the MSRP in the lease agreement, and didn't give me the Toyota promotional discount of $3000.00.
After I finished signing the lease, I met ***. He asked me then, if I was still happy? His words!
I looked on line the following day to review Toyota's sale promotion offers and realized *** structured the deal to take advantage of me, not give me promotional options Toyota offered that would have reduced the cost and payment price.
I've emailed ***, *** and *** and spoke with the latter two personally about my concerns with their sales practices.
I called Toyota of America, to report my concerns, sent an email to Toyota of America CEO *** and now addressed it with the Revdex.com.
A resolution I would expect from Jim White Toyota would be to honor the sales price quoted by *** ($37000.00), to give me the $3000.00 Toyota promotional discount that was offered or the 1.9 percent finance rate offered. I have excellent credit. I would return $4000.00 of the trade in money the was given by Jim White Toyota and would like to purchase the Highlander from them.
Statement from ***
The guest came into the Jim White Toyota on 11/25/19 @1:46pm. I, *** (***), greeted guest welcoming him to the dealership. He was previously talking to ***, our BDC agent. I was later assigned to guest to help him take a look at the Highlander. I followed my normal process and found out the needs he was looking for in a vehicle. Comfort was a huge thing for him because he travels a lot and that's why he was looking to upgrade to the Highlander. He was looking to swap out of the Tundra that he bought the month before because he was no longer going to pull an RV and told me he was going to be just staying in the new highlander to save him money. I thought his story was unique and I told him I will help him find the best vehicle that best fits the needs he was looking for. After talking we found out the XLE model would fit him the best - based on what he needed. We went on with the test drive and he loved it. He asked me questions about the vehicle and I answered them for him. We started getting personal and he asked me how I liked Jim White Toyota. I told him the truth, this place is like family and I love to work here. I told him the culture here was amazing. He smiled and told me he was happy I found a company that made me feel the way that I felt. He told me a little bit about his life as well. After we got back from the test drive, he was curious about a Tacoma. So, I took the time to show him one to find out it didn't have as much room as he would like. The Highlander was the vehicle he decided to go with and he wanted to see numbers based on the vehicle he test-drove.
Statement from ***, New Car Sales Manager for Jim White Toyota
When *** came into my office, he sat down and told me what he learned from his guest and informed me that he would like to look at finance options and was ready to buy if figures were agreeable. He also informed me what guest wanted for his trade in, that figure was higher than what my Used Car Manager appraised it for based on the true market value of the vehicle. He also told me the vehicle was paid off free and clear. I desked the initial deal at MSRP, applied the available $3,000 rebate and used the true ACV (actual cash value) of his trade, $9500. I desked it at 5.99%, not knowing anything about his credit history, with options for 60 and 72 months with $0.00 down. When *** went back to the guest, he went over the proposal and was told two things by the guest, the trade amount was not enough and the payment was too high. *** the had a discussion with the guest and determined what he was trying to accomplish budget wise. *** came back to me and I said, "Based on what you are telling me, we would need to extend the term of the loan. But I would need credit first so I can send it to the bank for an approval and get an interest rate." He gathered the information and I had my Finance Director send it to the bank. She called me back shortly and said the deal at 84 months was approved and saved for me. So, I worked another proposal over allowing $4,204 on the trade based on what the guest wanted for his trade. And put $1,000 down from the guest to accomplish his request to be at $400 a month. The additional money made the trade $13,704.00 and the over allowance was from any available vehicle profit.
When *** went over the proposal, the guest objected to the longer term so *** asked if he had ever considered leasing the vehicle. The guest said he would entertain the idea. He came back to me and I restructured the deal as a 36 month lease with Toyota. If you lease a vehicle, we can not use the rebate that was available on a purchase because in is not allowed by Toyota Financial Services. Because putting money down on a lease only decreases the payment, I then showed the lease with $5,000 of his equity as a check to him. At this point, I decided to go out and present the lease to the guest because *** was a new sales person and I wanted to make sure it was explained properly to the guest. I did work the lease with $1,000 of that equity of the trade.
I presented the lease and explained it in detail. I answered all the questions the guest had. He asked that if I were him, would I lease or purchase. I explained to the guest that my wife and I have always leased and I think it would be a smart idea because he will get back some of the equity, accomplish the payment he was comfortable with and have an option the either purchase the vehicle after the 36 month lease for the residual value or if his needs change by then, he could turn it in and lease another Toyota. He then said he agreed and signed the proposal. I thanked him for his business and *** began to gather all the necessary paperwork. The deal was then signed by the guest and passed on to the Finance Department. This is our normal process.
The deal was given to ***, one of our Finance Managers, and he proceeded to deliver the vehicle. He first interviewed the guest to make sure all information was correct for titling purposes, asked some additional questions based on the information the guest provided, went back to office and put together his presentation. He then returned to ***'s office and asked the guest to follow him to his office to sign all the documents. *** followed our company's normal process and went over all additional options and coverage that was available to the guest in accordance with State Law. The guest determined what additional coverage he wanted and chose the preferred option and signed the finance menu. *** asked if he was putting the $1,000 down or if he wanted to use $1,000 from the $5,000 of equity. The guest said he would like to use $1,000 from the check back to him. *** completed the paperwork, thanked the guest, and walked him back to ***'s office. *** then delivered the vehicle.
*** informed me about what the guest decided so when I processed the deal for Accounting, I make the check request to the guest for $4,000 and sent the deal to our Accounting Department. The guest did not have his trade title at the time of delivery because he just paid the car off and the title was in the mail. When corporate asked for the title, I explained the situation. The check for the $4,000 would be cut for the guest when we received the title in a few days. The check was cut by Accounting on 12/27/2019 and given to the guest.
During the time we waited, the guest sent a very nasty email to *** and called the Finance Manager and questioned him about the additional coverage. *** spoke with the guest. I had *** forward me the guest's email he sent and replied addressing the guest's concerns. He then continued to give us multiple bad reviews with Toyota and several social media platforms.
To make a long story short, the guest sent me a very nasty email and said he wanted to speak to me personally. We made an arrangement when he could call my personal cell phone. When we spoke, I addressed every concern he had regarding the deal multiple times. He just didn't like what I explained and it seemed as if he simply could not understand, no matter how I explained it, how and why I structured the deal the way I did.
I told the guest that being it was January and that he purchased the vehicle in November, I would need to contact our corporate office to have the booked deal sent back to me. I needed it because as I explained, I had desked a lot of deals since then and did not remember the first few proposals. I needed them to refresh every step we took.
In the time frame I was waiting for the deal, the guest emailed me and said that when I get the deal to call him, he would like to reverse the deal and turn the lease into a purchase. I explained to him that that was not possible because the deal was done in November and everything was funded. I explained he could call Toyota Financial, asked them what his buyout was and then refinance the vehicle.
He replied late at night when I was at home in bed, with my wife, attempting to sleep by sending me an email that that was not excepted and then in my opinion began to threaten me about karma. I replied and said I was not going to fight with him, that ***, myself, and the dealership did nothing wrong. He replied to not contact him again and then continued to threaten me about what goes around comes around. I did not respond, have not contacted him, and informed my General Manager about the situation the very next day.
We want an immediate refund of the $50 contract cancellation fee we were not made aware of plus the $144.85 sales tax.
On 8/28/19 my husband *** and I purchased a Toyota from Jim White Toyota, 6123 Central Ave, Toledo, OH 43615; (419) 841-6681. The purchase included the cost of two service contracts: one for $1,599.00 and the other for $399.00. Upon being told by ***, the Finance Manager, that we could not purchase the contracts later, I asked whether they could be cancelled and if there would be a penalty. We were told there would be no problem.
The following day on 8/29/2019 we cancelled both service contracts and awaited our refund. After two months we received a refund for $1549 for the $1599 contract and upon inquiry were told there was a $50 cancellation fee. When we inquired regarding the $50.00, we were told it was stated in the contract. We had no knowledge of this so we inquired further. Apparently, we could not have seen that it was in the contract because since we had immediately cancelled the contract - we were told it had never been written! Additionally, when we requested the sales tax refund for the two contracts ($144.85) we were told Jim White Toyota does not refund the tax and that we, personally, should contact the State of Ohio. We, then located, printed, completed and mailed the on-line ST AR form to the State and waited two months for the tax refund; then, subsequently on (10/30/19) followed-up and called the State of Ohio Tax Department whose representative informed *** they had no record of the claim - further stating "although it may still show up" - They also said that "Toyota" should have refunded the tax and then requested the refund themselves. I would like an immediate refund of both the $50 cancellation fee and the $144.85 sales tax.
I would like an immediate refund of both the $50 cancellation fee and the $144.85 sales tax.
Sorry for the delay, was out of town on business. with the process of the cancelation of her warranty, it is told up front in every delivery if the guest chooses to cancel there is a admin fee cancelation. and tax's are paid in the state for a warranty that we do not get back. I apologize for any confusion in her delivery process and for this I will refund her the 194.85
(The consumer indicated he/she ACCEPTED the response from the business.)
Missing Gas Card
I purchased a vehicle from you all on 06/09/2018. *** was my sales rep. When we test drove the vehicle the car only had 1/4 tank of gas. I confirmed that it would be filled up before I left. She said that she was going to take it to have it cleaned up and to have gas put in it. I got in the vehicle to leave and there had only been maybe $5 dollars put in the vehicle. It went from around 1/2 tank to just below 1/2 tank. I ask her about it. She stated that everyone with gas cards was gone and she would just have to mail me a gas card on Monday morning. I agreed and went on my way.
Until the deal was finalized and they had additional keys from me the card was not mailed. However, that following Thursday *** said that she had placed one in the mail. A week went by and I never received it. I contacted her last week and made her aware and she stated that she would send out another one. Another week has now gone by and I still have not received it. 3/4 of a tank on the Escalade would be 23.25 gallons x 2.89 a gallon = $67.19.
Not talking about a lot of money here, but certainly the principal. It seems at this point that I was just outright lied to about the gas card.
I drove 5 hours to give this dealership business. Everything about the experience was great except for this. I would probably bring more business to this dealership, but after a situation like this I certainly have some second thoughts.
I would like to receive the gas/gas card that I was promised. To fill the car up currently from 1/4 tank would be 65-70 dollars.
Contact Name and Title: *** GM
Contact Phone: ***
Contact Email: ***
Sorry for the inconvenience. At no time do we fill up a gas tank on a pre owned vehicle unless it is a Certified Pre Owned Toyota. Dealerhip policy is 1/4 of a tank of gas. This was reiterated at the time of delivery. But for the inconvenience, *** Reid, your sales professional, did send you a $20 Visa gift card in the mail on Friday, June 15th. You told *** it was not received on June 20th. On June 21st, *** sent you another gift card. Since there had been no correspondence since the 21st, *** assumed you had received the gift card. In good faith, the dealership will send you a $50 Visa gift by FedEx on July 2nd.