Jim Willis Tile Company

This customer requested a 20ft storage container rental and we set a date to perform this deliveryThe container was delivered, and it is important to remember the fact that the customer, the woman and her husband, were both at the site during the deliveryIt was dropped where they said they
wanted it and she SIGNED OUR DELIVERY receipt stating everything was acceptable and the truck leftAfter the truck left, her husband and she began fighting about where the box was placedWe know this because she told us as muchShe called us at our office complaining that it wasn't placed correctlyWhile complaining that it was our fault while refusing to acknowledge their roles in this and intermittently cursing and yelling at Rachel, our manager, we could hear her and her husband screaming at each otherShe even blamed us for getting she and her husband in a fightAs we attempted to explain that we dropped it where she and her husband directed us to drop it, she did not want to discuss her involvementShe just wanted to keep blaming usThe FACT that they were both on site with the truck through the entire delivery process, and the FACT that she signed the acceptance document and allowed the truck to leave without ever mentioning any dissatisfaction, she has attempted to hold us responsible for their inability to come to a consensus between themselvesShe then demanded to have the unit removed from her propertyWe have incurred expenses related to the delivery and piof the rental box and we will pursue her to pay for these chargesIf we have to involve our attorney, we will also seek reimbursement of his fees and any court costsWe have had issues with customers like this before, who seem to think they have no accountability, and when we get these people in front of an arbitrator or in court in an effort to seek damages and ask them to explain the signature on the acceptance form, they loseIn fact, we have never lost a lawsuit in court or in arbitration, in yearsWe have all of the documents, signatures, manager testimony and driver testimony that support our positionThe courts will and do hold customers responsible, and we feel very confident that we did nothing wrong and we will stand before a civil judge or arbitrator with confidence.They could have sent the truck away without allowing the box to be deliveredThey could have refused to sign our acceptance documentThey could have voiced their concerns in real timeInstead, they allowed us to spend money on transports both delivering and picking up this box, and now they don't want to pay for any of itWe will see them in court if they do not voluntarily pay our transport fees.There was a problem with the attachment function on this response form, so we were unable to attach this signed documentWe can of course scan and send this document to the Revdex.com upon request, to an email address that can accept document attachmentsWe can also send the managers affidavit detailing her experience on the phone with this customer as well as the drivers’ affidavit that will explain his experience in the field during the delivery process.*** ***
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*** ***Advanced Mobile Storage, Inc