Jim Wodecki Construction

I have left a voice mail for the customer to call and discuss this matter.When ? the customer brought the car in it was ? determined the clutch pedal assembly was very worn and needed replacing? We also noted on our original paper work that the Master Clutch Cylinder might need to be replaced alsoWhich our technician did discuss w/***..explaining that lets start with the most worn part first and see if it takes care of the problem? We try to replace only parts that are definitely needed and not all parts in the clutch systemWe ask the customer to drive the car and let us know if the part replaced took care of the problem? When the car came back for the same problem, we again tried ? to do the repair at the most reasonable rate, which was replacing the push rod clip, charging for the part only, no laborAs stated the car came back a third time - which we do not like to see happen either, so to stand by our work we did credit the cost of the clip and the customer was aware that the master cylinder needed replacing? We did charge for the part and labor as it was a repair that is needed? When the customer called to scha pick up time I informed him of the price? He also called this morning and we discussed the repair and the reason for the charge? After discussing the repair charge I did offer to put the original ? master clutch cylinder back in the carThe customer declined and said they wanted the repair, which he had his wife pay for the morning when she picked up the car? I also showed her the worn part and still have it here if [redacted] would like to see it himself.We try our very best to get the repair done right the first time and at a fair price? Hind sight, we could have put the Master Cylinder, Clutch Pedal and Clip on all at once, not knowing exactly which part(s) would take care of the problem, but it would have been done with one visit.I do not feel we have over charged and the desired outcome of "I do not want to pay for the repair of my car for the third time" is unjustified? To sum up our response is that both parts were needed on the car and the one part that was not need was refunded? The customer only has paid for repairs that were necessary? It is unfortunate that the car had to come into the shop three times? We do not like this to happen any more than the customer does

I have left a voice mail for the customer to call and discuss this matter.When the customer brought the car in it was determined the clutch pedal assembly was very worn and needed replacing We also noted on our original paper work that the Master Clutch Cylinder might need to be replaced alsoWhich our technician did discuss w/***..explaining that lets start with the most worn part first and see if it takes care of the problem We try to replace only parts that are definitely needed and not all parts in the clutch systemWe ask the customer to drive the car and let us know if the part replaced took care of the problem When the car came back for the same problem, we again tried to do the repair at the most reasonable rate, which was replacing the push rod clip, charging for the part only, no laborAs stated the car came back a third time - which we do not like to see happen either, so to stand by our work we did credit the cost of the clip and the customer was aware that the master cylinder needed replacing We did charge for the part and labor as it was a repair that is needed When the customer called to scha pick up time I informed him of the price He also called this morning and we discussed the repair and the reason for the charge After discussing the repair charge I did offer to put the original master clutch cylinder back in the carThe customer declined and said they wanted the repair, which he had his wife pay for the morning when she picked up the car I also showed her the worn part and still have it here if [redacted] would like to see it himself.We try our very best to get the repair done right the first time and at a fair price Hind sight, we could have put the Master Cylinder, Clutch Pedal and Clip on all at once, not knowing exactly which part(s) would take care of the problem, but it would have been done with one visit.I do not feel we have over charged and the desired outcome of "I do not want to pay for the repair of my car for the third time" is unjustified To sum up our response is that both parts were needed on the car and the one part that was not need was refunded The customer only has paid for repairs that were necessary It is unfortunate that the car had to come into the shop three times We do not like this to happen any more than the customer does

I have left a voice mail for the customer to call and discuss this matter.When the customer brought the car in it was determined the clutch pedal assembly was very worn and needed replacing We also noted on our original paper work that the Master Clutch Cylinder might need to be
replaced alsoWhich our technician did discuss w/***..explaining that lets start with the most worn part first and see if it takes care of the problem We try to replace only parts that are definitely needed and not all parts in the clutch systemWe ask the customer to drive the car and let us know if the part replaced took care of the problem When the car came back for the same problem, we again tried to do the repair at the most reasonable rate, which was replacing the push rod clip, charging for the part only, no laborAs stated the car came back a third time - which we do not like to see happen either, so to stand by our work we did credit the cost of the clip and the customer was aware that the master cylinder needed replacing We did charge for the part and labor as it was a repair that is needed When the customer called to scha pick up time I informed him of the price He also called this morning and we discussed the repair and the reason for the charge After discussing the repair charge I did offer to put the original master clutch cylinder back in the carThe customer declined and said they wanted the repair, which he had his wife pay for the morning when she picked up the car I also showed her the worn part and still have it here if *** would like to see it himself.We try our very best to get the repair done right the first time and at a fair price Hind sight, we could have put the Master Cylinder, Clutch Pedal and Clip on all at once, not knowing exactly which part(s) would take care of the problem, but it would have been done with one visit.I do not feel we have over charged and the desired outcome of "I do not want to pay for the repair of my car for the third time" is unjustified To sum up our response is that both parts were needed on the car and the one part that was not need was refunded The customer only has paid for repairs that were necessary It is unfortunate that the car had to come into the shop three times We do not like this to happen any more than the customer does

I have left a voice mail for the customer to call and discuss this matter.When  the customer brought the car in it was  determined the clutch pedal assembly was very worn and needed replacing.  We also noted on our original paper work that the Master Clutch Cylinder might need to be...

replaced also. Which our technician did discuss w/[redacted]..explaining that lets start with the most worn part first and see if it takes care of the problem.   We try to replace only parts that are definitely needed and not all parts in the clutch system. We ask the customer to drive the car and let us know if the part replaced took care of the problem. .  When the car came back for the same problem, we again tried  to do the repair at the most reasonable rate, which was replacing the push rod clip, charging for the part only, no labor. As stated the car came back a third time - which we do not like to see happen either, so to stand by our work we did credit the cost of the clip and the customer was aware that the master cylinder needed replacing.  We did charge for the part and labor as it was a repair that is needed.  When the customer called to sch. a pick up time I informed him of the price.  He also called this morning and we discussed the repair and the reason for the charge.  After discussing the repair charge I did offer to put the original  master clutch cylinder back in the car. The customer declined and said they wanted the repair, which he had his wife pay for the morning when she picked up the car.  I also showed her the worn part and still have it here if [redacted] would like to see it himself.We try our very best to get the repair done right the first time and at a fair price.  Hind sight, we could have put the Master Cylinder, Clutch Pedal and Clip on all at once, not knowing exactly which part(s) would take care of the problem, but it would have been done with one visit.I do not feel we have over charged and the desired outcome of "I do not want to pay for the repair of my car for the third time" is unjustified.  To sum up our response is that both parts were needed on the car and the one part that was not need was refunded.  The customer only has paid for repairs that were necessary.  It is unfortunate that the car had to come into the shop three times.  We do not like this to happen any more than the customer does.