Jim's After Hours Appliance Repair

Has a company we do what is right, we our best in repairing and solving solutionBest we can offer is to charge customer for ice maker only price Plus taxThe warranty on Part is Day Warranty onlyWere are not responsible for any additional problems that may occur with the refrigerator.At that point is customers responsibly to call Samsung or call a different company to service refrigeratorCustomer will need to be present when repairs are done and not have his spouse present.If accepted Customer can contact us at his earliest convenience to resolve Matter.Thank You Owner [redacted]

Customer was aware of parts needed and given estimatebefore ordering anythingParts were factory ordered was aware of orderThe first technician who went out told parts may not be neededbut customer insisted something was wrongSecond technician went out which was the ownerTook dryer apart for the second timeJust to advise him on that his ventilation was the the issueWe didn't feel comfortable installing partsWe gave customer a few days to run the dryer make sure that was the issue and it wasYes the charge is $Not a trip charge in going OutFor the customer to dispute is uncallfor on his partafter explaining the issue he was havingWe did what was right, but customer like this are dishonest in taking advantage of a small business doing the right thing

Has a company we do what is right, we our best in repairing and solving solutionBest we can offer is to charge customer for ice maker only price Plus tax. The warranty on Part is Day Warranty onlyWere are not responsible for any additional problems that may occur with the
refrigerator.At that point is customers responsibly to call Samsung or call a different company to service refrigeratorCustomer will need to be present when repairs are done and not have his spouse present.If accepted Customer can contact us at his earliest convenience to resolve Matter.Thank You Owner***

Complaint: ***
I am rejecting this response because:1) I don't feel comfortable with the stipulations placed on this service given the fact that you broke my refrigerator There is no clear reason why my spouse should not be present during the install Further, the statement that I am not welcome to bring any future issues to you does not sit wellIf you don't want me as a customer, and apparently resent my request to resolve this issue, I can't be confident that best efforts will be put into repairing it Your lack of sympathy and completely ingenue response clarify my impression of our phone conversations. 2) I no longer feel you are qualified to complete this repair I contacted Samsung during the time period after I sent my original (and ignored) letter to your company I heard back from them two days ago, and they agreed to visit today to diagnose the root issue with the ice maker Their technician indicated that the ice maker was likely broken due to the work your company completed Specifically, they said that placing foam insulation between the ice maker and the refrigerated portion was not appropriate and would have caused repeated icing over A gel sealant is the correct solution, and in fact is suggested in the service bulletin your company cited when doing the repair Additionally, Samsung indicated that the fill hose was improperly aligned over the ice maker, causing overspray which would ice over the fixture It is possible that existed before, but as I've never seen water escape the ice maker in the past, I suspect it occurred during the uninstallation and reinstallation As a result of this, I had Samsung repair my ice maker I'm not interested in continuing this conversation any further It is now clear that your company improperly diagnosed an issue relating to a compressor fan noise, incorrectly serviced my ice maker as a result, and then treated me like garbage each time I called to report when issues persisted My attempts to explain the issue and better understand your combative tone in a thoughtfully written letter were ignored It took a complaint to the Revdex.com to receive a response.My best suggestion to you is to avoid assuming the customer is always wrong If you cannot accomplish that, you may want to do a better job of hiding your distain for them.Regards,
*** ***

Customer was aware of parts needed and given estimatebefore ordering anythingParts were factory ordered was aware of orderThe first technician who went out told parts may not be neededbut customer insisted something was wrongSecond technician went out which was the ownerTook dryer apart
for the second timeJust to advise him on that his ventilation was the the issueWe didn't feel comfortable installing partsWe gave customer a few days to run the dryer make sure that was the issue and it wasYes the charge is $Not a trip charge in going OutFor the customer to dispute is uncallfor on his partafter explaining the issue he was havingWe did what was right, but customer like this are dishonest in taking advantage of a small business doing the right thing

Complaint: ***
I am rejecting this response because: When the parts were ordered, I was told that if the parts were not needed, I would only be charged for a declined repair: $45. I have to assume the owner came out the second time because either 1) the original technician told me wrong and the owner didn’t want to honor it or 2) the original technician was outright fired for telling me wrong. Either way, the first technician should have been trained betterOn a separate issue: calling me dishonest just because I'm disputing a charge that I think is unjust is not professional. Neither is the grammar and punctuation in the business’s response. I like using small businesses; however, in this case, you are trying to take advantage of me and the situation
Regards,
*** ***