Sign in

Jim's Auto Clinic

Sharing is caring! Have something to share about Jim's Auto Clinic? Use RevDex to write a review
Reviews Jim's Auto Clinic

Jim's Auto Clinic Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Today, 10-16-I went to Jims Auto Clinic with my rebuilt engine to show the owner and his mechanic what happened to cause the bearings in engine to fail and wear excessively after the torque converter was installed by themIt was not a result of failure to seat the converter as I believed, but a failure of them to make sure the required clearance between the torque converter and flex plate were there before the converter was tightened upI asked them if they knew what Fords required clearance was between the flex plate and torque converter and they had no idea that Ford had such clearance requirementI also told them I tried seating the converter against the flex plate after I had pulled the engine out and it would not seat into the crankshaft flush with the flex plateIt was over a quarter inch outI asked the mechanic if he had a hard time tightening the torque converter bolts to flush the flex plate to it, he said nothingI showed him the old flex plate and you can clearly see a lot of metal scratched away by the force of the bolts bending the flex plate to take up the quarter inch of gap This should tell any mechanic that there is a problem with fitmentBut instead he forced it together and it was not what a master mechanic would doYes I supplied the torque converter, but it did not fit according to the specifications of Ford or any seasoned mechanic that has knowledge of Ford c-transmissionsThese are from the to eraAfter asking the owner and mechanic a few specific questions today about Fords recommended clearances and installation requirements for the c-, which they did NOT know the answer to or even know there was a specific clearance for the flex plate to torque, I doubt if they have ever had any training on the transmission I brought inIf they did have training they did not apply itThey did not correctly install the converterThis was my fault, I should have gone to a transmission shopAfter talking to them I realize this was not a job they were knowledgeable aboutI will settle for a refund of my Regards, [redacted]

Ms [redacted] came to us for a lube oil and filter service on her Nissan pick up She also wanted to inspect left front door window for noise rolling up and down and she wanted a brake inspection We inspected the brakes and found no issues She also told us about the check engine light issue and wanted our opinion We explained to her that our charge for diagnosis for the check engine light issue was $It was made very clear to her that this was for diagnosis only She claims she was not told that this was for diagonly, This is not trueWe do these types of services every day and they are handled all in the same wayOnce diagis performed, we will call customer with the cost of repair In this case Ms [redacted] was at our facility and spoke directly with the service advisorThe repair needed was performed at her request fot $ We also removed the door panel for the window issue and lubed components as necessary for which we chared $This charges were fully explained to her before the work was performed and she clearly requested that we proceedThe next day she called us to inform us that the check engine light was back on We told her to come over and we would diagnose it for no charge and that the light could come on for many reasons She declined She also claimed that I was not there when she was at the counterNot only was I there but I clearly heard the conversations between my service advisor and herHer mechanic in WA gave her bad advice by telling her that it wasn't anything to worry about[redacted] Jim's Auto Clinic

The customer supplied either the wrong torque converter or had a crankshaft other then stock in his engine. This was very evident when he came in and showed us the engine and the torque converter. There were no notes or special instructions or warnings supplied with the customers torque converter. Also the customer did not inform us of any non-stock modifications to his newly rebuilt engine. Like I have said, we have installed hundreds of torque converters and have never encountered such a problem. There were no installation issues whatsoever evident during the installation. We will not be held responsible for what is clearly the customers issue for not purchashing the correct parts for his vehicle. When someone orders high performance parts for a non-stock engine/transmission, they at the very least, need to know what modifications have been done to the engine. This customer did not.

Tell us why here... This customer brought us a transmission torque coverter that he purchased and wanted us to install . He informed us that he had recently had the engine rebuilt miles ago. He assured us that he purchased the correct high performance converter
for his vehicleThis is a routine procedure that we have performed countless times in years of business. The technician the did the install has years experience and has been with us years and is ASE Master Certified. He has personally performed this service hundreds of times without incedent. The customer claims we installed the part incorrectly and his engine was damaged as a result. This is not true. We explained to the customer why this could not have happened due to the install. The converter must be seated in the transmission oil pump during install otherwise, at the very minimum three things will happen.#If not seated in the transmission oil pump, the transmission will not operate!#2 If not seated it will also break off the shear pins on the pump#If not seated , when the transmission is bolted to the engine the converter would be jammed up against the flywheel and would not be able to be rotated to line up and install the attachment bolts.This is common knowledge to any professional technician !The customer is clearly trying to place blame where it doesn't belongWhen we completed the service we roadtested the vehicle. And that same day the customer returned to tell us how well it worked.I can only speculate as to the reason the engine was damaged#Something wrong in the "rebuild engine process#Wrong or defective torque converter ( we always inform the customer that we do not warranty customer purchased parts)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Today, 10-16-I went to Jims Auto Clinic with my rebuilt engine to show the owner and his mechanic what happened to cause the bearings in engine to fail and wear excessively after the torque converter was installed by themIt was not a result of failure to seat the converter as I believed, but a failure of them to make sure the required clearance between the torque converter and flex plate were there before the converter was tightened upI asked them if they knew what Fords required clearance was between the flex plate and torque converter and they had no idea that Ford had such clearance requirementI also told them I tried seating the converter against the flex plate after I had pulled the engine out and it would not seat into the crankshaft flush with the flex plateIt was over a quarter inch outI asked the mechanic if he had a hard time tightening the torque converter bolts to flush the flex plate to it, he said nothingI showed him the old flex plate and you can clearly see a lot of metal scratched away by the force of the bolts bending the flex plate to take up the quarter inch of gap This should tell any mechanic that there is a problem with fitmentBut instead he forced it together and it was not what a master mechanic would doYes I supplied the torque converter, but it did not fit according to the specifications of Ford or any seasoned mechanic that has knowledge of Ford c-transmissionsThese are from the to eraAfter asking the owner and mechanic a few specific questions today about Fords recommended clearances and installation requirements for the c-, which they did NOT know the answer to or even know there was a specific clearance for the flex plate to torque, I doubt if they have ever had any training on the transmission I brought inIf they did have training they did not apply itThey did not correctly install the converter. This was my fault, I should have gone to a transmission shopAfter talking to them I realize this was not a job they were knowledgeable aboutI will settle for a refund of my
Regards,
*** ***

Ms *** came to us for a lube oil and filter service on her Nissan pick up She also wanted to inspect left front door window for noise rolling up and down and she wanted a brake inspection. We inspected the brakes and found no issues. She also told us about
the check engine light issue and wanted our opinion. We explained to her that our charge for diagnosis for the check engine light issue was $It was made very clear to her that this was for diagnosis only She claims she was not told that this was for diagonly, This is not trueWe do these types of services every day and they are handled all in the same wayOnce diagis performed, we will call customer with the cost of repair. In this case Ms *** was at our facility and spoke directly with the service advisor. The repair needed was performed at her request fot $55.00. We also removed the door panel for the window issue and lubed components as necessary for which we chared $This charges were fully explained to her before the work was performed and she clearly requested that we proceedThe next day she called us to inform us that the check engine light was back on . We told her to come over and we would diagnose it for no charge and that the light could come on for many reasons. She declined. She also claimed that I was not there when she was at the counterNot only was I there but I clearly heard the conversations between my service advisor and herHer mechanic in WA gave her bad advice by telling her that it wasn't anything to worry about.*** ***
Jim's Auto Clinic

The customer supplied either the wrong torque converter or had a crankshaft other then stock in his engine. This was very evident when he came in and showed us the engine and the torque converter There were no notes or special instructions or warnings supplied with the customers torque converter. Also the customer did not inform us of any non-stock modifications to his newly rebuilt engine. Like I have said, we have installed hundreds of torque converters and have never encountered such a problem. There were no installation issues whatsoever evident during the installation. We will not be held responsible for what is clearly the customers issue for not purchashing the correct parts for his vehicleWhen someone orders high performance parts for a non-stock engine/transmission, they at the very least, need to know what modifications have been done to the engine. This customer did not

Check fields!

Write a review of Jim's Auto Clinic

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jim's Auto Clinic Rating

Overall satisfaction rating

Description: Auto Repair & Service

Address: 5821 4th Ave, Kearney, Nebraska, United States, 68845-2879

Phone:

Show more...

Web:

This website was reported to be associated with Jim's Auto Clinic.



Add contact information for Jim's Auto Clinic

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated