Jim's Custom Kitchens

Complaint:
I am rejecting this response because: I was not told that the drawing was the sole indicator of the measurements for the drapes, or I would have made sure that the information on the drawing was correctI told J* *** what I wanted with words, and his drape maker P*** also, at the same time** was either not paying attention to me or did not understand what I was telling himP*** does not speak English, and I was not told that on the day I met with her and **, nor did he communicate to her, what I wantedBoth times when I met with ** nd P*** together, he was interrupted by other employees and numerous phone calls during our discussions as to what I wanted doneI have to think this is why he did not GET the information correct both the first and second times we met.Yes, I have picked the drapes up, and no, they are not to my specifications, even with what ** wrote on the amendments to the first drawingThey are too wide and not the length I wantedBut no matter, I paid for them and will fix them myself
Regards,
H*** ***

H*** *** Ordered custom drapes based on her own measurements and with her own drawing, please see attachedCustomer was quoted 2-weeks to make the custom draperies and received the custom draperies in 2-weeks.H*** *** made an error on her own drawing, we remade the drapes for FREE
to her own changed measurements. Customer was quoted 2-weeks to remake the custom draperies and the customer received the drapes in 2-weeksHeidi made her own mistake, but thankfully we kept her own drawing with her own handwritten measurements as proof of her own errors