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Jim's Express Car Wash, LLC

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Reviews Jim's Express Car Wash, LLC

Jim's Express Car Wash, LLC Reviews (5)

• The manager did not tell Mrs [redacted] that the video footage was bad, one of our other employees didI (the manager) told her that I had found video of her vacuuming and that she could come in and look at itShe told me she was not coming back to look at video(she then told me that she knew we were this kind of business and that we’re not going to do anything about this).• I talked to her on the phone after I had looked at the video and told her I could not see any damage on the car before she entered or as she pulled out of the car washI also told her that her car went through and that everything went as normal(no stopping or jerking) She started arguing with me and I told her that our sign says “our car wash is very safe but we are not responsible for *anything on any vehicle over years or 100,miles” I told her I could have dismissed this but I didn’t - I investigated and there was no damage before or after.• Mrs [redacted] asked for the insurance company nameI told her I did not have but I would find it out - I found the information and called her and gave it to herNo one ever called from her insurance company and we never received a message Thanks, [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis company made the situation betterThey stand beside their actions and I am now a satisfied customerPlease remove my post from Revdex.com as I do not wish to proceed any further and will stand behind this company.
Regards,
*** ***

• The manager did not tell Mrs*** that the video footage was bad, one of our other employees didI (the manager) told her that I had found video of her vacuuming and that she could come in and look at itShe told me she was not coming back to look at video(she then told me that she knew we
were this kind of business and that we’re not going to do anything about this).• I talked to her on the phone after I had looked at the video and told her I could not see any damage on the car before she entered or as she pulled out of the car washI also told her that her car went through and that everything went as normal(no stopping or jerking) She started arguing with me and I told her that our sign says “our car wash is very safe but we are not responsible for *anything on any vehicle over years or 100,miles” I told her I could have dismissed this but I didn’t - I investigated and there was no damage before or after.• Mrs *** asked for the insurance company nameI told her I did not have but I would find it out - I found the information and called her and gave it to herNo one ever called from her insurance company and we never received a message. Thanks,*** ***

*** * *** came to the car wash with his truck covered in salt from bad road conditionsAfter his wash he claimed the car wash had scratched his truckWe buffed his truck and he was unhappy with the resultsHis truck was buffed again and he was unhappy with the results againHe then gave us
a quote for it to be done by a shopWe have written him a check for the agreed amount of $300.00. ***

First I would like to thank you for taking time to report this I believe that we handled the initial situation poorlyI have taken the steps to train our staff on these situationsAnd we had the sign on order and it should have been installedWe still stand behind our decision because the vehicle
had a different color bumper that had not been installed by the manufacturer in the video footage you can see it was held together or on with carpenter screws my system will not let me download the images right now otherwise I would post them I truly hope you understand and I apologize that your visit was less then pleasant ***

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Address: 2009 N. Dixie Hwy, Elizabethtown, Kentucky, United States, 42701

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www.jimsexpresscarwash.com

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