First, I am very sorry that *** feels that wayThe album and canvas have actually already been ordered and shippedThey should arrive at anytimeI am not able to submit orders to be printed, made, processed, etcuntil I receive confirmation that the album is approved and I know what image to
put on the canvasUntil recently, I hadn't received that info, and when I did, I submitted the orders.
I did not intentionally ignore ***, I am sorry she feels that way, that was not my intentionI have several email addresses, so I am not sure if emails she was sending were going to my current one (they are supposed to all filter into one, however)For example, I didn't even receive this complaint until I got a message saying that it was the second notice of the complaint (I didn't receive a first one), so I am not sure if either my email is not receiving all messages, or if it was an old email addressAlso, I don't use Facebook messages for work - and I have a disclaimer on my site saying so - only because it is hard to check and see them all (when you log into Facebook you don't see them so it is easy to lose track or forget them - especially if they go to your phone first), so there was no intentionality there, I encourage everyone to email insteadOften times I don't even read a lot of Facebook messagesMost other photographers I know, have a disclaimer on their page too about Facebook messages
I am very sorry that she was disappointed, and again the orders have already been submitted, so I hope everything can be ok now!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
First, I am very sorry that *** feels that wayThe album and canvas have actually already been ordered and shippedThey should arrive at anytimeI am not able to submit orders to be printed, made, processed, etcuntil I receive confirmation that the album is approved and I know what image to
put on the canvasUntil recently, I hadn't received that info, and when I did, I submitted the orders.
I did not intentionally ignore ***, I am sorry she feels that way, that was not my intentionI have several email addresses, so I am not sure if emails she was sending were going to my current one (they are supposed to all filter into one, however)For example, I didn't even receive this complaint until I got a message saying that it was the second notice of the complaint (I didn't receive a first one), so I am not sure if either my email is not receiving all messages, or if it was an old email addressAlso, I don't use Facebook messages for work - and I have a disclaimer on my site saying so - only because it is hard to check and see them all (when you log into Facebook you don't see them so it is easy to lose track or forget them - especially if they go to your phone first), so there was no intentionality there, I encourage everyone to email insteadOften times I don't even read a lot of Facebook messagesMost other photographers I know, have a disclaimer on their page too about Facebook messages
I am very sorry that she was disappointed, and again the orders have already been submitted, so I hope everything can be ok now!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***