This is in regard to complait ID [redacted] I disagree with Mr [redacted] that he was not told there would be charges for labor and parts on his ATV repair The discount that was given to Mr [redacted] was as a courtesy The fact the the ATV is ten years old is a big factor The older a unit is the more likley there are to be more parts needed to make repairs I also disagree with Mr [redacted] s statment of unauthorized repairs because he was told at the time he brought his ATV in to our service deptthat thre would be a $!labor charge plus parts As for Mr [redacted] s coments toward myself and [redacted] our service manager, I think this goes to the fact Mr [redacted] did not want to pay his repair bill As far as I an concerned this matter is closed [redacted] ***, Atlas Honda
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issues addressed in my original complaint, concerning unauthorized repairs on a Kawasaki four wheeler, were not resolved in the response from Atlas Honda of Bristol, Virginia Let me make it perfectly clear that the Service Manager, [redacted] never quoted a price for cleaning the carburetor, nor did he mention parts or any other repairsWhen I explained the symptoms, Mr [redacted] said he was pretty sure that the carburetor needed cleaningWe only discussed cleaning the carburetor and no price was quotedWhen I picked up the four wheeler and was charged $I was stunnedThat amount was a lot more than I expected to pay for a carburetor cleaningWhen I asked Mr [redacted] why he didn't call me and let me know that it was going to be so expensiveHis response was," I didn't think about calling you, I didn't think it was that much." Mr [redacted] stated that the Parts Manager discounted the bill by 15%, when actually I was told by the Parts Manager that he would reduce the parts to 10% over costConcerning the manager mentioning that the four wheeler is ten years old, that has no relevance in this matterThe age of the four wheeler is not an issueMr [redacted] 's having worked for thirty-seven years does not mean he is infallible The Manager, Mr [redacted] did state that he would remove the parts, but would not refund my $ labor chargeI never asked for a refundHow could I agree to this? Where were my old parts? Discarded I would assumeThe four wheeler did run when I brought it to Atlas Honda, just not well The explanation of why the carburetor needed repair is also not germane to the issue of unauthorized repairs When talking to the Manager I never asked for anything specificI was hoping he was a standup guy and would do what was rightBut, he only stood up for his employee who may I reiterate, did not mention a price for repairs or the need for any additional partsI can only assume that the rendition in Mr [redacted] ' letter was how it was reported to him, but it is not what was communicated to me There was no paper work on this service and unfortunately it is my word against the Service Manager The Service Manager, should remember what he told me after thirty-seven years of serviceAlso, after all these years of service he should have gotten a written work order or should have called to have these repairs authorizedYet again, with thirty-seven years experience I would think his prognosis of the problem should be quite accurateWhich as we know now, his ability to diagnose problems from listening to a four wheeler run are suspectI would like to apologize for any inconvenience this may have placed on the Revdex.comYou can forward this to the business or notBut, as far as I am concerned this is not resolved Sincerely, *** * [redacted]
This is in regard to complait ID [redacted] I disagree with Mr [redacted] that he was not told there would be charges for labor and parts on his ATV repair The discount that was given to Mr [redacted] was as a courtesy The fact the the ATV is ten years old is a big factor The older a unit is the more likley there are to be more parts needed to make repairs I also disagree with Mr [redacted] s statment of unauthorized repairs because he was told at the time he brought his ATV in to our service deptthat thre would be a $!labor charge plus parts As for Mr [redacted] s coments toward myself and [redacted] our service manager, I think this goes to the fact Mr [redacted] did not want to pay his repair bill As far as I an concerned this matter is closed [redacted] ***, Atlas Honda
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issues addressed in my original complaint, concerning unauthorized repairs on a Kawasaki four wheeler, were not resolved in the response from Atlas Honda of Bristol, Virginia Let me make it perfectly clear that the Service Manager, [redacted] never quoted a price for cleaning the carburetor, nor did he mention parts or any other repairsWhen I explained the symptoms, Mr [redacted] said he was pretty sure that the carburetor needed cleaningWe only discussed cleaning the carburetor and no price was quotedWhen I picked up the four wheeler and was charged $I was stunnedThat amount was a lot more than I expected to pay for a carburetor cleaningWhen I asked Mr [redacted] why he didn't call me and let me know that it was going to be so expensiveHis response was," I didn't think about calling you, I didn't think it was that much." Mr [redacted] stated that the Parts Manager discounted the bill by 15%, when actually I was told by the Parts Manager that he would reduce the parts to 10% over costConcerning the manager mentioning that the four wheeler is ten years old, that has no relevance in this matterThe age of the four wheeler is not an issueMr [redacted] 's having worked for thirty-seven years does not mean he is infallible The Manager, Mr [redacted] did state that he would remove the parts, but would not refund my $ labor chargeI never asked for a refundHow could I agree to this? Where were my old parts? Discarded I would assumeThe four wheeler did run when I brought it to Atlas Honda, just not well The explanation of why the carburetor needed repair is also not germane to the issue of unauthorized repairs When talking to the Manager I never asked for anything specificI was hoping he was a standup guy and would do what was rightBut, he only stood up for his employee who may I reiterate, did not mention a price for repairs or the need for any additional partsI can only assume that the rendition in Mr [redacted] ' letter was how it was reported to him, but it is not what was communicated to me There was no paper work on this service and unfortunately it is my word against the Service Manager The Service Manager, should remember what he told me after thirty-seven years of serviceAlso, after all these years of service he should have gotten a written work order or should have called to have these repairs authorizedYet again, with thirty-seven years experience I would think his prognosis of the problem should be quite accurateWhich as we know now, his ability to diagnose problems from listening to a four wheeler run are suspectI would like to apologize for any inconvenience this may have placed on the Revdex.comYou can forward this to the business or notBut, as far as I am concerned this is not resolved Sincerely, *** * [redacted]