Jim's Place

Dear Sirs ·-I [redacted] Jim's Auto Center, LLC [redacted] Thursday December I am writing in response to a complaint you received from Mr [redacted] There never was any time limit put on the repairs and he furnished all the parts for the job which is the agreement that was made between usMr [redacted] was made aware that this was a working facility and there were other vehicles that would require services while repairing his vehicleWhen we received the parts from him the parts weren't the correct parts which required us to send the parts back multiple times which added to the time needed on repairing his vehicleWhen Mr [redacted] would bring the parts to my garage, I would help him take the parts out of his truck at which time I noticed there was a very strong smell of cannabis coming from his vehicleThis may not pertain any to his complaint, but would like it to reflect as far as Mr [redacted] 's demeanorAs far as his complaint about the damage to the radiator, we did not drill holes in the radiator, the fan-shroud was bolted through the radiator, which broke loose and the fan blades messed the radiator upThe distributor cap was broken while shipping, which he was made aware of and he said for me to use it anywayThe air condition compressor he got was found broken when we opened the box and we were unable to use it The lights he got were wrongMr [redacted] became so mean during the process of repairing vehicle that my mechanic quit and refused to take any more abuseIt took me weeks to hire a new mechanic to help me with repairing the vehicleOne of the last services required was the front end alignmentI had taken vehicle to front end shop for those servicesWhile there, Mr [redacted] went to the shop and explained to mechanic there that he did not want MrHudgins to pick the car upHe wanted to be the one to pick it up after the front end had been aligned and that he was done with us before we even had a chance to complete the services on his vehicleAfter this, Mr [redacted] called my home on a weekend being very belligerent saying that while at the front end shop he saw that the hood was not totally shut screaming at me and my girlfriend upsetting our weekend on a Sunday afternoon, when he had been told prior to that we did not allow calls at our residence on the weekendsI received threatening text messages on my mechanics phone that I have copies of if neededOn one text he threatened that he better not catch us out in the publicAfter the incident with the front end shop and him stating that he was done with me and he picked the car up from the front end shop, we proceeded with loading all of his extra parts into another vehicle that he had been storing here on my premises for approximately monthsAgain I would like to state that by him picking the vehicle up himself caused me to be unable to complete my services for Mr [redacted] I'm not real sure what exactly caused Mr [redacted] 's demeanorHe would share with us that his wife was giving him grief, so we thought maybe this was what caused him to act out towards usAs far as the money spent, Mr [redacted] did not spend that much money with usHe shared with me that he paid $16,for the car to start with and bought his own parts, so I'm unclear on how he justifies spending all that money with usI am retired from working for Richmond Ford after years doing body workI have built an outstanding reputation for my work there and here which I have owned for yearsI hope that I have given you all the information needed to justify our services for Mr [redacted] Please let us know if there is anything further you may need from me and I will be glad to furnish anything neededWe have copies of the text sent that have been discussed in this letter and any documents needed to justify all servicesThank you for taking the time to review this issueI feel my services have been justifiedYours sincerely, [redacted]