Jim's Tire Factory

The complainant will be at our place of business on Thursday May 7, at 9:a.min order to determine the best path of resolution for her concerns with regards to the wheels on her car. The attached .pdf file is the General Maintenance and Warranty instructions for the wheels
that were purchased on March 1, As read it is clear that the manufacturer warrants all "Chrome wheels a one year warranty from the date of purchase on chrome plated wheels, subject to the conditions stated above and the following: - Wheels were supplied by *** Forged as plated.-proper tire mounting equipment (non front flange contact) was used during installation." A review of the attached will spell out all conditions of the warranty offered by the manufacturer. At this time I am choosing not to respond to the very serious allegations of verbal abuse, belittling, humiliation or degradation as I do not believe responding to those allegations will allow both parties to properly resolve the issue. I take the allegations very seriously and would openly contest them but as I have previously stated verbal sparring, true or false, adds no value to resolving the situation. I look forward to inspecting the customer's vehicle and working with the complainant to arrive at a resolution that can be mutually beneficialI will post a follow up with our agreed upon resolution. ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The complaint from *** *** *** has reached a resolution. She has agreed to sign the attached document in exchange for a full refund of her original purchase price. In lieu of a check for the refund *** *** *** opted to have me order, for her, VNfrom American Racing with a Polished finishThe wheels will be drop shipped to her residence and she can choose a shop for installation. I take complaints about our service, products and staff very seriously and have taken steps to resolve this issue as fast as is possiblePlease note that the wheels in question were outside of the manufacturer's warranty period and that Jim's Tire Factory, although not obligated to warrant the product, brought this matter to a swift resolution. If you would like I can send you a signed copy of the Hold Harmless agreement. Please note that the Hold Harmless removes all past, present and future liability from *** *** *** *** Jim's Tire Factory, *** *** *** etcand that the complainant must notify Tire Factory, Revdex.com and State of Oregon Department of Justice that the resolution has been fully resolved to the satisfaction of the complainant. Thank you - *** *** Jim's Tire Factory T: *** e-mail: *** www.tirefactory.com/jims