I am rejecting this response because:there are a number of inaccuracies in the business’s response, and it’s apparent that they not only want to pass the blame on to the customer, but they are passing along the monetary loss to their customer as well. First, I will reiterate that I told her that the pump I was parked at was on the other side of pump #1, and that I thought it was pump #4, but I did not know. The cashier nodded her head, without looking at the gas pumps. I assumed she understood which pump I was referring to. Second, I did not come in and automatically blame the cashier. When I walked out to my car and saw that I was, in fact, parked at pump #2, I hurried back inside to make sure that was the pump marked for me. She then said, no she placed the money on pump #4 and told her co-worker something (I am not sure what was said because I could not understand their words). He ran outside towards the man who was then driving away from the pump. She then turned back to me and started being defensive, saying that I should have told her the right pump number and it wasn’t her fault. She then began placing the blame on me, saying it was my fault and that I should have told her the right number. I responded to her, saying that I told her I wasn’t sure which pump number, that it might have been #4, but it was on the other side of #1. She continued to shake her head and told me it was my fault. The main problem I see here is that this business does not value their customers. I know that I am not the only person to ever pump gas at their station who did not remember the pump number she was parked at. There have been occasions, at other gas stations, where I have asked which pump was on the other side of another pump, and the cashier looked over and knew immediately which was the correct pump. If the cashier cared about that, she would have taken a moment to look over and see which pump I was referring to. Additionally, this business should not pass off monetary loss to one of their customers. That is like someone coming inside to steal a sandwich and leaving the store without paying for it, and then the cashier passing off the cost of the sandwich to the next customer in line. That doesn’t happen because it does not make sense for a cashier to do that. The problem here is that this business is just wanting to pass on blame and not provide customer service for their customers. I am not even blaming the cashier for the situation that occurred because maybe she had something else on her mind and wasn’t thinking when the transaction occurred. The one thing that is making me upset with this situation is that she immediately mishandled the situation and placed blame on me, instead of trying to figure out what she could do to handle the situation and still maintain her customer. I was an avid customer of this business, coming to their station 4-5 times a week, as was my husband and other family members. But we are no longer patrons of this business. And we are suggesting to our friends and family that they do not do business with them either, as they may be placed in a situation, like this, where the business just wants to pass on blame and monetary loss to their customers.
ON THAT DAY WHEN I CAME TO WORK MY CASHIER TOLD ME WHAT HAPPENED. THIS LADY COMES IN A HURRY AND TELLS HER TO PUT $18.00 ON PUMP #4. SHE ALSO PURCHASED SOME OTHER STUFF AND WALKED OUT AND REALIZED THAT SHE HAD TOLD THE WRONG PUMP#, SHE SHOULD HAVE SAID #2. SHE COMES INSIDE AND SAID I MEANT #2. THE...
OTHER COWOKER WENT OUTSIDE AND FOUND OUT THAT SOMEONE HAD PUMPED HER GAS ON #4 AND LEFT.THE CUSTOMER TOLD CASHIER IT WAS HER FAULT BECAUSE SHE DIDNOT LOOK AT THE PUMP,SO IT'S OK. WE HAVE BEEN HERE FOR PAST 30YEARS, PEOPLE KNOW HOW HONESTLY WE RUN OUR BUSINESS. WE CAN NOT KEEP AN EYE ON EVERY CUSTMER OUTSIDE WHAT # THEY ARE ON. ITS THEIR RESPONSIBILITY TO LOOK AT THE PUMP# INSTEAD OF BLAMING THE CASHIER. SHE IS CONTRADICTING HER SELF WHEN SHE SAID I AM NOT SURE,GUESS ITS #4. AS FOR THE RECEIPTS, ALL AM/PM HAVE THE SAME SYSTEM & WE ARE NOT THE ONLY ONE WHO DON'T GIVE RECEIPT AUTOMATICALY FOR CASH PURCHASES. ITS HOW THE SYSTEM IS SET UP, CUSTOMERS HAVE TO ASK FOR IT THEN WE WILL PRINT IT FOR THEM. FOR DEBITS PURCHASES ITS PRINTED AUTOMATICALY.
I am rejecting this response because:there are a number of inaccuracies in the business’s response, and it’s apparent that they not only want to pass the blame on to the customer, but they are passing along the monetary loss to their customer as well. First, I will reiterate that I told her that the pump I was parked at was on the other side of pump #1, and that I thought it was pump #4, but I did not know. The cashier nodded her head, without looking at the gas pumps. I assumed she understood which pump I was referring to. Second, I did not come in and automatically blame the cashier. When I walked out to my car and saw that I was, in fact, parked at pump #2, I hurried back inside to make sure that was the pump marked for me. She then said, no she placed the money on pump #4 and told her co-worker something (I am not sure what was said because I could not understand their words). He ran outside towards the man who was then driving away from the pump. She then turned back to me and started being defensive, saying that I should have told her the right pump number and it wasn’t her fault. She then began placing the blame on me, saying it was my fault and that I should have told her the right number. I responded to her, saying that I told her I wasn’t sure which pump number, that it might have been #4, but it was on the other side of #1. She continued to shake her head and told me it was my fault. The main problem I see here is that this business does not value their customers. I know that I am not the only person to ever pump gas at their station who did not remember the pump number she was parked at. There have been occasions, at other gas stations, where I have asked which pump was on the other side of another pump, and the cashier looked over and knew immediately which was the correct pump. If the cashier cared about that, she would have taken a moment to look over and see which pump I was referring to. Additionally, this business should not pass off monetary loss to one of their customers. That is like someone coming inside to steal a sandwich and leaving the store without paying for it, and then the cashier passing off the cost of the sandwich to the next customer in line. That doesn’t happen because it does not make sense for a cashier to do that. The problem here is that this business is just wanting to pass on blame and not provide customer service for their customers. I am not even blaming the cashier for the situation that occurred because maybe she had something else on her mind and wasn’t thinking when the transaction occurred. The one thing that is making me upset with this situation is that she immediately mishandled the situation and placed blame on me, instead of trying to figure out what she could do to handle the situation and still maintain her customer. I was an avid customer of this business, coming to their station 4-5 times a week, as was my husband and other family members. But we are no longer patrons of this business. And we are suggesting to our friends and family that they do not do business with them either, as they may be placed in a situation, like this, where the business just wants to pass on blame and monetary loss to their customers.
ON THAT DAY WHEN I CAME TO WORK MY CASHIER TOLD ME WHAT HAPPENED. THIS LADY COMES IN A HURRY AND TELLS HER TO PUT $18.00 ON PUMP #4. SHE ALSO PURCHASED SOME OTHER STUFF AND WALKED OUT AND REALIZED THAT SHE HAD TOLD THE WRONG PUMP#, SHE SHOULD HAVE SAID #2. SHE COMES INSIDE AND SAID I MEANT #2. THE...
OTHER COWOKER WENT OUTSIDE AND FOUND OUT THAT SOMEONE HAD PUMPED HER GAS ON #4 AND LEFT.THE CUSTOMER TOLD CASHIER IT WAS HER FAULT BECAUSE SHE DIDNOT LOOK AT THE PUMP,SO IT'S OK. WE HAVE BEEN HERE FOR PAST 30YEARS, PEOPLE KNOW HOW HONESTLY WE RUN OUR BUSINESS. WE CAN NOT KEEP AN EYE ON EVERY CUSTMER OUTSIDE WHAT # THEY ARE ON. ITS THEIR RESPONSIBILITY TO LOOK AT THE PUMP# INSTEAD OF BLAMING THE CASHIER. SHE IS CONTRADICTING HER SELF WHEN SHE SAID I AM NOT SURE,GUESS ITS #4. AS FOR THE RECEIPTS, ALL AM/PM HAVE THE SAME SYSTEM & WE ARE NOT THE ONLY ONE WHO DON'T GIVE RECEIPT AUTOMATICALY FOR CASH PURCHASES. ITS HOW THE SYSTEM IS SET UP, CUSTOMERS HAVE TO ASK FOR IT THEN WE WILL PRINT IT FOR THEM. FOR DEBITS PURCHASES ITS PRINTED AUTOMATICALY.