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Jimmies of Savin Rock

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Jimmies of Savin Rock Reviews (5)

From: [redacted] Sent: Tuesday, November 22, 5:PMTo: [email protected]: [SPAM?] Respond to a Complaint Form **COMPANYNAME**Complaint ID#: [redacted] Company Name: jimmies of savin rockCompany Contact Name: jimmieCompany Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: on behalf of jimmies we would like to apologize for [redacted] s unpleasant dining experiencewe take the opinions, and recommendations, of our patrons very seriouslyWe view accusations of this nature to be critical to the health or our establishment, as we would not condone, or support, implicit behaviors that would damage the integrity, and quality of our restaurantupon the examination of this matter, we feel that we do owe [redacted] an apology for the erroneous statement the server had made, as our lobster roll is not langostinoWe are very sorry for this mistake, and have immediately taken steps to remedy this, so it will not happen again for our future patrons and staff to be misinformedWe do however feel that our staff conducted themselves in the manner, of the exemplary standard in which we would expectIt is unfortunate that the proposed rectification of this matter did not meet [redacted] *xpectations, however, had she returned the lobster roll before eating it in almost its entirety we would have been happy to replace it with another item, or remove it from the checkDue to the nature of this business, it is absolutely within reason to rescind an item in its entirety, or perhaps even minus one, or two bitesIt is not customary to amend, or alter prices for food items that have been more then half eatenThe chicken mentioned was also half eaten, and again, few alterations can be carried outThere was no mention of any discourse on these items prior to eating themWe understand that not meeting the expectations of [redacted] would cause some discontent, and opposition, however, her behavior became unconstructive, and undignifiedwe learn from, and welcome the constructive criticisms of our patrons, however, when they impugn the dignity and self respect or our staff we do not compromise our standards or exploit the weaknesses or our staff [redacted] was very explicit in expressing her disdain by being very loud and asking our manager crudely if she went to schoolShe proceeded to follow that with telling her, she was going to trash our businessIntimidation is a form of harmful bullying and is frowned upon as a useless tactic, that inhibits growth, stability, and productivityThese actions were very unnecessary, and unwarranted, moreover; as our manager walked away from the table, someone threw eaten chicken at her, as this was the reason the staff was watching in aghastThe disruptive behavior directed towards our manager was so evident, that four surrounding tables, commented at different intervals, to validate the actions of our staff and managerWe even had patrons that were willing to stand by our manager and speak on her behalf [redacted] has the right to make the choice to patronize or establishment or not, but she does not have the right to degrade, intimidate, and practice uncivilized behaviors in our restaurantIn fact, it is downright disgraceful to throw food at anyone, at any time, for any reasonWe reserve the right to protect and stand by our staff, and in doing so we can ensure a productive, and enjoyable dining experience for staff and patronsmany thanks Sent on: 11/22/5:20:PM

Complaint: 11***
I am rejecting this response because:
This insulting, misconstrued version of the events that occurred at this family dinner party is appalling to me as a customerAs I told the manager when I first sent my meal back, I was not looking for a refund I just could not eat the lobster roll with whatever was inside of itLet me be specific here, I took two bites from the roll and the first did not taste right so after taking hte second bite and spitting it out into a napkin because it tasted so bad, I only wanted the dinner removed from in front of meI felt sick to my stomach at that point I did get upset when I was told it was lagastino in the roll, however I never raised my voice or acted in the manner described in the establishments responseI am a professional adult and would never act in the manner described by the manager at this establishment and it is very insulting that a restaurant owner would behave in this manner I did ask for the managers name, and was refusedI did tell her I would be leaving a negative review and contacting the owner and the Revdex.com(I was later told that the manager is an *** ***, but I am not sure if that is valid information or not) She became upset at that point and accused me trying to "trash the her and the restaurant"I calmly asked her to walk away from our table because she was causing a scene and it was embarassingAs far as someone throwing a piece of chicken at her, I have no knowledge of that occuring and that would not be an action I would condone
We paid our bill in full with the 18% gratuity included even though myself and others in the party did not think a tip was deserving but with the actions of the staff, we did not want any further problems and felt horribly dissapointed for my cousin whose birthday celebration was ruined.
I do not want a refund from this establishment and will chalk this up as a life lesson learnedI will make sure that I inform my family, friends, and professional associates of the behavior of the staff and the poor food quality of this establishment.
In closing, I believe the management and staff at this restaurant as well as the person writing the above response need to look up the meaning of customer service.
Sincerely,
*** ***

From: [redacted] Sent: Tuesday, November 22, 2016 5:20 PMTo: [email protected]: [SPAM?] Respond to a Complaint Form **COMPANYNAME**Complaint ID#:    [redacted]Company Name:    jimmies of savin...

rockCompany Contact Name:    jimmieCompany Contact Phone:   [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    on behalf of jimmies we would like to apologize for [redacted]s unpleasant dining experience. we take the opinions, and recommendations, of our patrons very seriously. We view accusations of this nature to be critical to the health or our establishment, as we would not condone, or support, implicit behaviors that would damage the integrity, and quality of our restaurant. upon the examination of this matter, we feel that we do owe [redacted] an apology for the erroneous statement the server had made, as our lobster roll is not langostino. We are very sorry for this mistake, and have immediately taken steps to remedy this, so it will not happen again for our future patrons and staff to be misinformed. We do however feel that our staff conducted themselves in the manner, of the exemplary standard in which we would expect. It is unfortunate that the proposed rectification of this matter did not meet [redacted]xpectations, however, had she returned the lobster roll before eating it in almost its entirety we would have been happy to replace it with another item, or remove it from the check. Due to the nature of this business, it is absolutely within reason to rescind an item in its entirety, or perhaps even minus one, or two bites. It is not customary to amend, or alter prices for food items that have been more then half eaten. The chicken mentioned was also half eaten, and again, few alterations can be carried out. There was no mention of any discourse on these items prior to eating them. We understand that not meeting the expectations of [redacted] would cause some discontent, and opposition, however, her behavior became unconstructive, and undignified. we learn from, and welcome the constructive criticisms of our patrons, however, when they impugn the dignity and self respect or our staff we do not compromise our standards or exploit the weaknesses or our staff. [redacted] was very explicit in expressing her disdain by being very loud and asking our manager crudely if she went to school. She proceeded to follow that with telling her, she was going to trash our business. Intimidation is a form of harmful bullying and is frowned upon as a useless tactic, that inhibits growth, stability, and productivity. These actions were very unnecessary, and unwarranted, moreover; as our manager walked away from the table, someone threw eaten chicken at her, as this was the reason the staff was watching in aghast. The disruptive behavior directed towards our manager was so evident, that four surrounding tables, commented at different intervals, to validate the actions of our staff and manager. We even had patrons that were willing to stand by our manager and speak on her behalf. [redacted] has the right to make the choice to patronize or establishment or not, but she does not have the right to degrade, intimidate, and practice uncivilized behaviors in our restaurant. In fact, it is downright disgraceful to throw food at anyone, at any time, for any reason. We reserve the right to protect and stand by our staff, and in doing so we can ensure a productive, and enjoyable dining experience for staff and patrons. many thanks Sent on:     11/22/2016 5:20:20 PM

Review: We went to Jimmie's of Savin Rock today and ordered off a menu that was given to us along with the regular menu. It was a completely separate laminated card. It was their Blue Plate menu - for early birds. When the bill came we were charged from the regular menu and the waitress said we should have told her that we were ordering from the 'special' menu. Everything we ordered was from this special card that they handed us with menus. It apparently is also in the regular menu.The waitress credited us for the overcharges - basically telling us: "I can credit your account - but it will only be $5. Also, she when into this whole spiel that our credit card will be billed - the original charge could not be voided and re-rung. We were also charged for coffee - that was supposed to be included. Finally, our tip was included because we had a party of '4' or more. We were 2 adults and 2 children ages 7 and 4. The manager on duty rectified our issue, but I am writing because I wonder how many people they might be over charging with this tactic. It seems very disingenuous.Also the whole comment from the waitress about the credit card and the fact that it was only $5(It was actually over $10 in the end.) seemed suspect. A sort of opps. Sorry - but lucky we caught it!I have been going to Jimmie's for 10 years. I have brought my extended family there, when they traveled into the area, and though the food is not that special they have a nice location and nice servers. I feel this is shady business and folks should know that this happened to me - in case it happened to them and they didn't speak up.

Product_Or_Service: Blue plate special

Desired Settlement: DesiredSettlementID: Refund

After the event, our wonderful seldom night out was basically off-kilter. It left a very bad taste in my mouth. One that I will have a hard time getting rid of. The manager should of offered us something for the hassle - a round of drinks, dessert. I don't believe I will ever go back - on principal.

Business

Response:

Business Response /* (1000, 9, 2013/07/24) */

On behalf of Jimmies, we would like to thank Mr [redacted] for his ongoing patronage. We deeply regret he had an unpleasant dining experience and would like to apologize for that.

In response to Mr [redacted]'s discontent we would like to say that we thouroughly respect, and take the suggestions, and opinions of our patrons very seriously, however, we would never encourage or support any behaviours, or acts that would facilitate insidious conduct towards our patrons; moreover, violate the integrity of our establishment and staff. We take great pride in the fact that we have been providing continuous quality, and great service for over 75 years.

Upon investigating this matter in its entirety, we have found that it was an unfortunate matter of miscommunication. We serve many patrons throughout our designated early bird hours, and understand that early birds are not a choice to all, so we have trained our staff so they can appropiately determine the choice of our customer. In this particular situation, Mr [redacted] had physically pointed to the desired items using our regular menu, which at that instant, the server determined he wanted our dinner portions. Our early bird specials are characerized by the addition of soup, or fruit cup, and coffee or tea that go along with the usual accompaniments to our meals. Mr [redacted] did not receive these additions, and they were never in question throughout the course of the meal, therefore alluding that there was no indication of any concern for the intent of an early bird.

It was unfortunate that this discrepancy went unfounded until the issuance of the credit card charge,because it did slow down the process to amend it. Due to the nature of the service industry in general, credit card processing can slightly differ from other merchant processing. patrons have the accordance to alter a sale by leaving a tip on their charge slip and for this reason the credit card company will not finalize these sales until our sales are done for the business day, and then sent as an aggregate to the bank. This practice of the credit card processing company allows us to change the amounts on a check, for cases similiar to this, however, does not void a sale until the end of the business day comes to a close, when all the sales are finalized. The way our credit card company processes these charges is beyond our immediate altering for their protection as well as our patrons. This does limit our capabilities, but does not in any way insinuate pretentious intent. We would like to again, thank Mr [redacted] for his patronage and apologize for the misunderstanding, however, we stand by our integrity and conclude that there was no intent for any ill will nor any evidence of inherent misrepresentation. We feel the necessary actions were immediately taken to rectify this situation. We support the manager's decision to amend Mr [redacted]'s check so only the early bird expense was incurred. We will however, take further steps in the future to ensure this form of miscommunication will not happen again.

Review: I stopped at jimmies of Savin rock with my partner and 2 of his cousins for lunch. I ordered the chicken parm and asked for a simple request of having the pasta on the side because I do not like sauce on my pasta! The waitress said they can not do that because the management won't allow it. After lunch I asked for the management to come over so I could inform them how upsetting it is from a customers point of view that you can not have a simple request honored. When the manager (the owners daughter) came over she was simple rude and condescending from the very beginning. I started to explain my complaint and she put her hand up and said I already know the situation but it is to busy for us to honor your request. We asked what she would do for a food allergy then and she said that there are only limited things they can do for allergy purposes. She said they have been in business for 89 years and that's how it is. I tried explaining that from a customers point of view how that is not good customer service but she kept interrupting me so I told her if she's not going to understand her customers than she just needs to leave our table. That is when she got loud and was yelling in front of other customers that we are to young to understand business and that she is 52 years old so she knows more than we do. She then said she will take our bill to the front so we can pay there. Then proceeded to tell one of our guest, who was not getting up to go with her, that it's ok that she doesn't get up because she's probably not paying anyways. This woman was discriminating against our party because of our age and I am very offended. I am almost 30 years old and do not need or feel like I should be disrespected by someone who I am paying 143.00 (without tip) for a service. This was the worst customer service I have ever experienced and knowing this is coming from management makes this even worse. Age discrimination is illegal and this woman crossed the line!Desired Settlement: I would not object to a refund of our bill however that is not fully necessary. I would like an apology from this woman for her blatantly rude behavior. Any real business owner knows that you do not mistreat or disrespect paying customers who have spent thousands of dollars in your restaurant. If she treats her customers with such disrespect just imagine how horribly she treats her employees. She needs to study up on how to be an inspiring leader instead of disengaging her customers and staff.

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Description: Restaurants

Address: 5 Rock St, West Haven, Connecticut, United States, 06516

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