[redacted] came in, took samples home and [redacted] went to measuerThe invoice was wrote up 3/18/and she didn’t call her credit card in until 3/20/Upon arrivinq to the home on 4/1/14, [redacted] was going to meet us there, to sign the invoice and pay the balance of her jobShe was not there so our employees went in and did the job that was on the invoice The day that [redacted] went to measuer there was nothing in the room, but on April 1st there were many boxes because she had started moving inThe employee’s move the furniture and took up the carpet, moved all the boxes out of the room and put them back in the roomMoving boxes was not part of the jobI called her about the balance and she said she would be in the next day to pay, she knew she was to pay the same day of installationThe closet that she is talking about us not doing,was not something she showed [redacted] when he went out to measureShe told me, that she must have show the other company she had to measuerIt was a closet in a total different part of the houseIf she was at the house like she was going to be, she could have asked the guys to dc the closet and they would haveSo it was not on the invoice because we didn't know She said she wouldn’t pay us until we did the closet we didn't know aboutShe said she had forgot to tell [redacted] about itShe didn’t have any more money to put out for the closet and she was not paying until it was doneI told [redacted] he said for her to meet him the next day so he could do the closet and get our moneyShe said she would meet him that dayBut again she didn't show up and her daughter was there to let [redacted] in and she had to pay the balance Stated in the letter *** [redacted] said a candle was turned over and the contents of honey was on a piece of furnitureWe didn’t bring the candle of honey to the jobIt had to be hers and if are employees had made a mess they would have clean it up because we have cleaner on the vans and they would have cleaned it upWhen she call us she had not cleaned it herselfThat would have been the first thing I would have doneIn my opinion, [redacted] is someone who tries to get over on peopleNot only that her daughters car would not start and she had a older man trying to start it and he could not [redacted] help her to start her carWe did much more than we were paid for and it is ashame that there are people like [redacted] that would waste your and my timeThis is not the type of customer I hope to ever have again, and it is not rude to ask for money that was to be paid on the day of installation Thanks; [redacted] *** (co-owner)
Revdex.com: Jimmy's Carpets response is completely NOT ACCURATE, ABSURD AND A DISSAPOINTMENTTheir customer service really needs work and as far as her accusations, they are insane! I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
[redacted] came in, took samples home and [redacted] went to measuerThe invoice was wrote up 3/18/and she didn’t call her credit card in until 3/20/Upon arrivinq to the home on 4/1/14, [redacted] was going to meet us there, to sign the invoice and pay the balance of her jobShe was not there so our employees went in and did the job that was on the invoice The day that [redacted] went to measuer there was nothing in the room, but on April 1st there were many boxes because she had started moving inThe employee’s move the furniture and took up the carpet, moved all the boxes out of the room and put them back in the roomMoving boxes was not part of the jobI called her about the balance and she said she would be in the next day to pay, she knew she was to pay the same day of installationThe closet that she is talking about us not doing,was not something she showed [redacted] when he went out to measureShe told me, that she must have show the other company she had to measuerIt was a closet in a total different part of the houseIf she was at the house like she was going to be, she could have asked the guys to dc the closet and they would haveSo it was not on the invoice because we didn't know She said she wouldn’t pay us until we did the closet we didn't know aboutShe said she had forgot to tell [redacted] about itShe didn’t have any more money to put out for the closet and she was not paying until it was doneI told [redacted] he said for her to meet him the next day so he could do the closet and get our moneyShe said she would meet him that dayBut again she didn't show up and her daughter was there to let [redacted] in and she had to pay the balance Stated in the letter *** [redacted] said a candle was turned over and the contents of honey was on a piece of furnitureWe didn’t bring the candle of honey to the jobIt had to be hers and if are employees had made a mess they would have clean it up because we have cleaner on the vans and they would have cleaned it upWhen she call us she had not cleaned it herselfThat would have been the first thing I would have doneIn my opinion, [redacted] is someone who tries to get over on peopleNot only that her daughters car would not start and she had a older man trying to start it and he could not [redacted] help her to start her carWe did much more than we were paid for and it is ashame that there are people like [redacted] that would waste your and my timeThis is not the type of customer I hope to ever have again, and it is not rude to ask for money that was to be paid on the day of installation Thanks; [redacted] *** (co-owner)
Revdex.com: Jimmy's Carpets response is completely NOT ACCURATE, ABSURD AND A DISSAPOINTMENTTheir customer service really needs work and as far as her accusations, they are insane! I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]