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Jimmy's Fence

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Jimmy's Fence Reviews (4)

Words can't express the outstanding experience we had with D&D RV. Not only did they go above and beyond what was expected of them when we purchased our travel trailer, they went out of their way to help us after our truck broke down 30+ miles from them. They came to the rescue and followed up with us throughout the night to make sure we were OK. There are not a lot of people who would do that. We would definitely recommend them and will absolutely do business with them again. Thank you to D&D!

We rented a trailer for the weekend August 14-16. As standard policy, a $500 damage deposit was charged. As of September 9 the deposit has NOT been refunded after SEVERAL attempts to talk to personnel. Trailer was returned in very clean, same as rented condition.

Called Mr. Jimmy told him what I needed and 2 days later it was done!! Perfect!! No long wait great job!!

My experiences with this business have not been satisfactory. I recently had a computer repaired, and they did a lot more than I requested, making the bill higher than I thought it should be. I kind of brushed it off as, well, maybe they were doing this in my interest, so don't bother complaining. However, I just made a purchase and was not at all happy with the experience. It was for a battery backup system for computers and peripherals. Before making the purchase, I asked whether it could be returned if it did not meet my needs. I was told, that as long as it was in the original box and had the original packaging, I could return it. When I made the purchase I was not given a receipt. When I asked for one, I was told that they don't give receipts to customes. I nonetheless, demanded one. The clelrk tore off a scrap piece of paper, stamped the store logo on the top and wrote the purchase item (generic name only - namely one UPS, the manufacturer, item code, and description were not stated), then a line for sales tax, and total sale, and gave it to me. There was no copy retained for the store's records. After taking the item home, I saw that it would only provide backup power for 2 min (stated on the manufacurer's web site), and that the power output was a step sine, not a true sine wave. A modified sine wave can possibley damage a computer's power supply, so I decided it would not be appropriate for my situation. The next day I took it back to the store for a refund. After some time spent in the back room saying he was looking up my paperwork, and calling the owner on the phone, the clerk came back and wrote up a return order. The return was charged a 10% restocking fee, including 10% of the sales tax collected. Nowhere was I told there would be a restocking fee, or I would not have purchased it in the first place, due to my concerns about compatability. I indicated to the clerk that I would never make a purchase from them again. His response was, if they waive the restocking fee, would that change my mind. In all honesty, I could not say that would be true, so I accepted the refund less the restocking fee, and walked out. Again, I was not given a receipt, although in this case the store had my signature on the return, probably to verify the return was made under their terms. The amount of money was small, so I only consider this an inexpensive lesson; I will never deal with this merchant again.

My feelings about them are at best unprofessional; and while I won't accuse them of being outright dishonest, it would appear that would be most likely be the case. Not providing receipts upon purchase makes you wonder if they are selling under the table and not reporting income, as well as collecting sales tax and not giving it to the state. Charging a restocking fee when that was not mentioned before the sale may only be a lapse, however, it sure seems dishonest. Placating someone who complains about a restocking fee or an overcharge seems to convey the idea that they will try to get away with what they can, unless they are caught. Again, I can't say that is what they do, but the appearances are there. My overall impression is that I do not trust this merchant at all, and therefore I will never do business with them again. I would suggest that anyone who does business with them consider it as "buyer beware".

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