Jim's All Seasons, LLC

Business response taken over the phone by Revdex.com staff (**)
The business is willing to reimburse the consumer for the screen. The business contends there was no damage done to the roof.

As the complainant states we were removing a tree from his neighbors property located between his home and neighbors with very limited space between homes approximately 6ft apart therefor requiring us to stand on complainants roof to safely remove dead tree without causing any damage. It was also...

required as a precautionary measure to move a grill in complainants backyard away from nearby work area thus not to damage it. Complainant called couple days later to state our company had damaged his patio screen door upon moving the grill. After speaking with complainant and stating if we were responsible that we could take care of screen or pay for repair, Complainant then stated he could handle it himself and requested us to take down a tree in his yard in exchange for damage or take care of the repair. After investigating and speaking with multiple employees on the job, it was indicated damage was already there prior to our arrival. We then returned call to complainant explaining that if we were responsible we would certainly take care of this especially due to the minimal cost, but being it was not our moving the grill that cost the damage and it was already damaged that we could not help him. We by all means take damage to other peoples property very seriously but are not into the business of being taken advantage of. At that point the complainant said he was going to get a inspection of his roof to make sure we did no damage by standing on it, which unless the roof was compromised, standing on it would cause no damage. Customer then as an attack on our company has filed this untruthful complaint. And as our rating indicates we have an excellent rating prior to this complaint.