Jim's Auto Upholstery

I had no resolution for him. Never charged him anything or did anything for him. I do not want him on our property again. He is a mean and bitter man. PERIOD ! I just paid my dues to Revdex.com for the year to keep people like him from doing things like this. These kind of people need to be stopped. Most people 99 0/0 are great. But you always have the one that you need to walk away from. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] From my firsthand experience, in my opinion Ms. [redacted] is a liar, and a bitter, spiteful woman.  I have since been to two reputable auto upholsterers, a different one Kearny Mesa and one on El Cajon Blvd., that were both far and away more professional and I expect more competent and we will chose one of them to do the repair work her business was not competent to even attempt.  Ms. [redacted]'s only truthful statement is that her business can do nothing.  She has no need to worry about me coming onto Jim's Auto Upholstery because she and her business are not worth the time of day and, except for preserving my self-respect, not worth the effort it takes to type out this response.

Review: In early Dec. 2014 we took our private vehicle to Jim's Auto Upholstery for an estimate to repair an auto seat tear (non-leather seat). The agent examined the damage and gave us a price range and assurance Jim's Auto Upholstery could do the repair and estimated repair time based on our desire that the seat repair material and work match so that it would look very similar in material appearance and quality as before the tear. Within 10 days of getting the estimate, I called the business to ask when I could bring in the vehicle to have the repair done. I was asked what kind of repair, what kind of vehicle, etc., and the business gave me a date and time to bring it in - the morning of Dec. 19. On Dec. 18 I called to ask whether I could drop off the vehicle that afternoon for the next morning's repair. The business said that was fine and so we dropped it off around 4:00 pm and another agent again examined the seat tear and said nothing about Jim's Auto Upholstery's inability to make the requested repair. I left the vehicle key and my name and contact information with the business. On the morning of Dec. 19 I received a call from a woman who said she was [redacted] and she told me that Jim's Auto Upholstery did not have, and could not obtain, the repair material they represented they had or could get, and the material would be noticeably darker in appearance. [redacted] gave me no other option. I was very disappointed and told her on the phone that if I had known that I would not have brought our vehicle to the business. I picked up our vehicle that afternoon, at which time [redacted] told me I might be able to get an entire seat covering from the manufacturer, if available, and the business would charge me to install it in our vehicle. When I asked [redacted] whether the business could order the part, she stated that no, the business does not order parts like that kind of repair. I left with our vehicle without having the torn seat repaired at all.Desired Settlement: Repair the seat as promised.

Business

Response:

The man called to set up a day to bring in his car. He did drop it off the night before and I was already gone. When I got to work the next day I seen his car, called him and told him I do not and can not get the same cloth that he has on his seat. When he made the appointment I took it that it was a leather seat. He said do not touch his car he will pick it up. I do not know how many times I said I'm so sorry. I told him to check at the parts department at the dealer to see if he can order a cover. But his car is a 2009 so I do not think so, but check you never know. When he got his car he was so rude to me and another customer that was waiting for me. He is not a nice man. I really hope he never comes back. We do not need people like that around.

Review: An auto upholsterer in North Park referred JIm's Auto Upholstery to me to have the headliner in my minivan replaced.

I finally was able to leave the van on July 10, picking up the van on July 11. As I was leaving the premises, I noticed that the visor above the driver’s seat had been cut during the installation of the headline (see photo). As I had an appointment I was going to, I proceeded to leave. The next morning, Friday July 12, I called the shop and a gentleman answered the phone. I explained what I was calling about and he said, “Just bring it in Monday, and we’ll fix it.” I told him that I would be out of town the following week and he said, “just bring it in.”

On September 23, I provided transportation to a friend whom I had referred to JIm's to have his headliner replaced. I figured I would be able to get the visor taken care of at the same time and proceeded to tell the person who was assisting my friend about my visor, and that I had called earlier about the cuts in the visor that had occurred in your shop during the installation of my headliner. He proceeded to remove the visor and said it would be ready the next day when I returned with my friend to pick up his van.

When I returned I was shocked to be charged $45.80 for the visor. When I tried to explain that I had called and was told to “just bring it in”, Brenda said, “Do you want the visor or not?” Take it or leave it.

No one at Jim's shop had said that there would be a charge for repairing the cuts that happened during my headliner job, not when I called, not when the worker removed the visor. When the person at JIm's said, “just bring it in” he didn’t say and it’ll be $45.80. When the gentleman removed the visor he didn’t say he would bring me an estimate as I left the visor to be repaired.

When I came to pick up the visor to be confronted with a $45.80 charge with the comment “Do you want the visor or not?” response was like being held up. What was I going to do? JIm's held my visor hostage. I was trying to get the damage repaired that had happened at JIm's shop.

Yes I paid the $45.80 and Jim's reinstalled my visor, but I am not happy about it, nor how this was handled. I am forwarding this letter to the Revdex.com and the Bureau of Automotive Repair as a formal complaint.Desired Settlement: Refund the $45.80.

I think they need to be clear about charges up front.

Business

Response:

she thought that something would be done for free. She dropped off her sunvisor, 2 months after work was done on her car. She did not drop off to me but someone else. She did not explain that she thought we did damage to her visor. It was rotten. The material was paper thin just like her roof that we did for her. But for the misunderstanding when she dropped it off, I gave her the money back. She cashed the check.She should have told who she gave the visor to what it was about. No big deal. She got what she wanted something for free.

Brenda Orlando

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] did not acknowledge that I did speak with representatives of her company -- first on the phone and secondly when I dropped off the visor. Evidently the only person customers should speak with is [redacted]. That is fine as long as the customers undersatnd that [redacted]s the only person with authority. This issue could have been avoided if the person taking the visor from my van had said that I needed to speak with [redacted].

Thank you for helping to resolve this matter. ]

Regards,