Jim's Automotive

Regarding complaint with ID of [redacted]Area Manager Miki T[redacted] did contact customer regarding improper promotion and explained to customer that there was a lack of communication between management and staff and now she fully understands that everyone on her management team and staff must be well...

informed about any or future promotions. Customer was satisfied with this outcome.Any further questions please contact me Miki T[redacted] at [redacted] Thank you kindly.Sincerely,Miki T[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The patient has been refunded.  This was an unusual request and we simply did not handle it the way it should have been.Sincerely,William [redacted], Chief Financial Officer

Your refund check was issued today - I apologize that it took so long to make that happen. With respect to your statement that you placed 10 calls that were never answered, I would find that difficult to understand as we employ extensive call tracking software to evaluate missed calls and for...

one person to experience that - well it would be nearly impossible.  However, I see that you are in [redacted]  If those calls were placed after our close of business here in [redacted] I could see that no one would be available to answer - but if a message was left, it should have been returned the following day. Sincerely,William P[redacted]Vice President / Chief Financial Officer

Revdex.com:
This letter is to inform you that Spectracell Laboratories, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/17/2017 and assigned ID [redacted]I received the check in the mail today. Thank you.
Regards,
[redacted]