Jim's Custom Kitchens

Complaint: 11195010
I am rejecting this response because: I was not told that the drawing was the sole indicator of the measurements for the drapes, or I would have made sure that the information on the drawing was correct. I told J[redacted] what I wanted with words, and his drape maker P[redacted] also, at the same time. ** was either not paying attention to me or did not understand what I was telling him. P[redacted] does not speak English, and I was not told that on the day I met with her and **, nor did he communicate to her, what I wanted. Both times when I met with ** nd P[redacted] together, he was interrupted by other employees and numerous phone calls during our discussions as to what I wanted done. I have to think this is why he did not GET the information correct both the first and second times we met.Yes, I have picked the drapes up, and no, they are not to my specifications, even with what ** wrote on the amendments to the first drawing. They are too wide and not the length I wanted. But no matter, I paid for them and will fix them myself.
Regards,
H[redacted]

H[redacted] Ordered custom drapes based on her own measurements and with her own drawing, please see attached. Customer was quoted 2-3 weeks to make the custom draperies and received the custom draperies in 2-3 weeks.H[redacted] made an error on her own drawing, we remade the drapes for FREE...

to her own changed measurements.  Customer was quoted 2-3 weeks to remake the custom draperies and the customer received the drapes in 2-3 weeks. Heidi made her own mistake, but thankfully we kept her own drawing with her own handwritten measurements as proof of her own errors.