I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [MrNems has not given me what I paid for, nor has he provided any information on where he sent the radio or any copies of police reports-this is the first I have heard of reports being filedMr Nelms does not answer the phone number listed on his card the two times I have tried to call him? backcalls from unlisted or unknown phone number is not a courtesy it? could be considered harassment as I do not know? who it is? calling Regards, ***? [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Because the company is not stating how long the loaner is for, what happens if the radio I purchased is not returnI get a replacement? A refund? Regards, [redacted]
We have received a claim from the Revdex.com in regards to claim ID [redacted] We would like to first thank the Revdex.com for contacting us on the behave of this matterThis has become an ongoing situation that needs to stopOn 4/19/we were contacted by [redacted] via Facebook about a BC-Magone Radio he indicated that he would like to come and look at the radio the next day 4/20/He came to our office and looked at the radio and decided that he wanted it we compleated the sale on 4/20/we the understanding that there was no Refunds or Returns as stated in the terms and conditionsAfter days of the customer haveing the radio as we do with all of our customers we followed up with Mr [redacted] to ensure that he was satisfied with his recent purchase from us He stated he was and that he wanted to know if we knew of anyone that could program the radio from him fo receive [redacted] Police frequency we responded back that locally there was a company a company in ***, VA he asked that we contact them as a courtesy we made contact with the company and if I remember they told us that it would be about $for the first half hour of programming we told Mr [redacted] that he said to us that he could not pay that much due to the amount that he had already spent on the radioHe then asked us did we know of anyone else that did programming we told him that we did not, however, he could look online he did so and ask us to help him find someone through eBay we explained to him that was not something we do however he began getting upset because he stated that he "Just had a radio he could not do anything with" We decided that we would go ahead and try and help him a little more we helped him find a 3rd Party seller via eBay that programmed so he and I sent his radio off to this 3rd Party with the understanding that if something were to happen to the radio at any time during this transaction with this eBay seller that Quality Services nor Ebay would be held responsible which is stated in the eBay user agreement after sending this radio off about 4-days later we got the word from the seller that he was done programming the radioThe seller then stated to us via email that he was not going to be sending the radio backOur hands are tied in this situation because the seller is in CA we have bent over backwards trying to help Mr [redacted] in this situation such as we have filed Police reports with both Roanoke police and Milpitas, CA Police we have filed reports with ICalso EbayIn addition to theses things that we have done We called Mr [redacted] in as a courtesy we were going to lend a radio to him while we help him try and retrieve his radio all that we ask he to was Sign a form that stated the details of the item and also terms and conditions of the agreement we also requested a copy of his Photo ID or Driver License that we were going to print a copy of to attach to the agreement once we began talking about the agreement he stated to us he was fine with signing the agreement however he was not giving us a copy of his ID because he says " My social security Number is on my ID and Driver Licenses It is the T number " We began trying to explain to him that his social was not on his ID nor driver licences he continued to state to us that his social was on we then begin to tell him that VA only puts that on your Veterans ID and your social security cardHe then says " that's ok keep it you can't have my Socal I will just call the Revdex.comWe still continue to try and resolve this matter with him we have called him about every day since he left our office we have called an estimated times we have only been able to reach him about of times of the times we hung up stating " I will just call [redacted] and let him deal with it"I was told that he came here one Saturday when I was not here at my office I called him additional times and got no answerWE would love to still help him out however all we would like for him to do is to Sign the form and Provide us with a copy of his photo ID or drivers licenceWe would ask that the Revdex.com please understand that are hands are tied we would still offer the same resolution which from what we understand he wants.We would also love to speak with the person dealing with this case Via phoneShould you have any questions or concerns please contact us.Thank You, -- William NelmsQuality Services
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [MrNems has not given me what I paid for, nor has he provided any information on where he sent the radio or any copies of police reports-this is the first I have heard of reports being filedMr Nelms does not answer the phone number listed on his card the two times I have tried to call him? backcalls from unlisted or unknown phone number is not a courtesy it? could be considered harassment as I do not know? who it is? calling Regards, ***? [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Because the company is not stating how long the loaner is for, what happens if the radio I purchased is not returnI get a replacement? A refund? Regards, [redacted]
We have received a claim from the Revdex.com in regards to claim ID [redacted] We would like to first thank the Revdex.com for contacting us on the behave of this matterThis has become an ongoing situation that needs to stopOn 4/19/we were contacted by [redacted] via Facebook about a BC-Magone Radio he indicated that he would like to come and look at the radio the next day 4/20/He came to our office and looked at the radio and decided that he wanted it we compleated the sale on 4/20/we the understanding that there was no Refunds or Returns as stated in the terms and conditionsAfter days of the customer haveing the radio as we do with all of our customers we followed up with Mr [redacted] to ensure that he was satisfied with his recent purchase from us He stated he was and that he wanted to know if we knew of anyone that could program the radio from him fo receive [redacted] Police frequency we responded back that locally there was a company a company in ***, VA he asked that we contact them as a courtesy we made contact with the company and if I remember they told us that it would be about $for the first half hour of programming we told Mr [redacted] that he said to us that he could not pay that much due to the amount that he had already spent on the radioHe then asked us did we know of anyone else that did programming we told him that we did not, however, he could look online he did so and ask us to help him find someone through eBay we explained to him that was not something we do however he began getting upset because he stated that he "Just had a radio he could not do anything with" We decided that we would go ahead and try and help him a little more we helped him find a 3rd Party seller via eBay that programmed so he and I sent his radio off to this 3rd Party with the understanding that if something were to happen to the radio at any time during this transaction with this eBay seller that Quality Services nor Ebay would be held responsible which is stated in the eBay user agreement after sending this radio off about 4-days later we got the word from the seller that he was done programming the radioThe seller then stated to us via email that he was not going to be sending the radio backOur hands are tied in this situation because the seller is in CA we have bent over backwards trying to help Mr [redacted] in this situation such as we have filed Police reports with both Roanoke police and Milpitas, CA Police we have filed reports with ICalso EbayIn addition to theses things that we have done We called Mr [redacted] in as a courtesy we were going to lend a radio to him while we help him try and retrieve his radio all that we ask he to was Sign a form that stated the details of the item and also terms and conditions of the agreement we also requested a copy of his Photo ID or Driver License that we were going to print a copy of to attach to the agreement once we began talking about the agreement he stated to us he was fine with signing the agreement however he was not giving us a copy of his ID because he says " My social security Number is on my ID and Driver Licenses It is the T number " We began trying to explain to him that his social was not on his ID nor driver licences he continued to state to us that his social was on we then begin to tell him that VA only puts that on your Veterans ID and your social security cardHe then says " that's ok keep it you can't have my Socal I will just call the Revdex.comWe still continue to try and resolve this matter with him we have called him about every day since he left our office we have called an estimated times we have only been able to reach him about of times of the times we hung up stating " I will just call [redacted] and let him deal with it"I was told that he came here one Saturday when I was not here at my office I called him additional times and got no answerWE would love to still help him out however all we would like for him to do is to Sign the form and Provide us with a copy of his photo ID or drivers licenceWe would ask that the Revdex.com please understand that are hands are tied we would still offer the same resolution which from what we understand he wants.We would also love to speak with the person dealing with this case Via phoneShould you have any questions or concerns please contact us.Thank You, -- William NelmsQuality Services