Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/Declaration... NESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately [redacted]equest was denied by NESNA due to the lapse in coverage. There is nothing that the dealership can do at this time to alter NESNA's ruling.
On June 23, 2014 [redacted] brought his [redacted] to [redacted] Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the car. At the time, he stated that he had his front brakes and wheel bearings replaced at a different facility;...
which resulted in the noise going way for a few months. Upon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor 2. The tech tested the wiring and connector and found intermittent internal malfunction. The tech also found the positive wire for the right rear sensor was corroded. The technician removed and replaced the right rear ABS sensor and road tested the vehicle. After this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS module. Customer indicated that he understood and picked up his vehicle. Parts total was $385.67, labor total was $319.88- grand total $679.79.
[redacted] returned on 6/25/14 stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activating. Technician found code C1113, G-Sensor, stored. The technician inspected the harness and the connector and both checked out okay. The tech removed the center console and tested the voltage at the terminal connector; which also checked out okay. The technician also tested the terminals for continuity and found that to be okay as well. The technician finally isolated the code to an internal failure of the ABS actuator. [redacted] declined repairs and was not charged for this visit. He was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route.
On 7/20/15 (a year later), [redacted] returned to [redacted] Harte Nissan stating that the ABS light was on and the pump activates while he is driving. Per his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply.
After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensor. Tech replaced the left front ABS sensor wire harness. During this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noise. The tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubs. After this repair, there were no lights or noises present. [redacted] was only charged for the ABS installation and [redacted] Harte Nissan honored a coupon for 15% off. All other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to [redacted]. This visit resulted in a total charge of $316.40. We have not heard from [redacted] since this repair.
[redacted] Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist [redacted] with his repairs. Unfortunately when a vehicle gets older and over 200k miles, issues arise. As the dealership did not know, until this complaint was processed, that [redacted] was still having an issue, we were unable to address why his concerns continue. We are more than happy to perform additional diagnostics for [redacted] at any time.
[redacted]s warranty had just expired when she inquired about extending it. At the time, Nissan allowed us to sell the warranty and process it through the Nissan system. We were under the impression at time of sale that she would qualify. Nissan has since come back and said that...
since there was a lapse in coverage she would not be able to qualify for the warranty benefits. Nissan has stated that they will reimburse [redacted] for the two payments she had already made. We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted]. This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist. Thank youErin Touponse
Complaint: [redacted]
I am rejecting this response because: I like to make a correction to the response made by [redacted] Harte Nissan where they stated I returned 1 year later. Everything was done this summer 2015. i.e. 06/23/2015 and then I returned 07/10/2015 (1 month later). I'm attaching the screenshots of the invoices to clarify that.How many times does a problem for a particular issue have to be diagnosed and repaired? I had to go back there 2 times for them to repair the ABS problem and less than 2 months after the last repair still summer 2015 I'm experiencing the ABS indicator light on again. I shouldn't have to pay for another repair and not sure what they mean by when they say to bring it back in to diagnose.I will not return to [redacted] Harte Nissan for them to take more money from me on this issue. I rather take the car somewhere else.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as the situation gets resolved in a proper manner.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The Security Plus contract states: "Nissan Extended Services North America (NESNA) reserves the right to accept, correct, modify or refuse and VSC application/Declaration... NESNA reserves the right to reject any application or contract for any reason at its discretion upon return of the full amount paid." Unfortunately [redacted]equest was denied by NESNA due to the lapse in coverage. There is nothing that the dealership can do at this time to alter NESNA's ruling.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
On June 23, 2014 [redacted] brought his [redacted] to [redacted] Harte Nissan with a complaint that his ABS light was going on and off and he heard a buzzing noise from the front of the car. At the time, he stated that he had his front brakes and wheel bearings replaced at a different facility;...
which resulted in the noise going way for a few months. Upon inspection of the vehicle, the tech was able to isolate the issue to a code C1105- indicating issues with the right rear sensor 2. The tech tested the wiring and connector and found intermittent internal malfunction. The tech also found the positive wire for the right rear sensor was corroded. The technician removed and replaced the right rear ABS sensor and road tested the vehicle. After this repair, the tech could no longer duplicate the noise concern, but did document and advise customer that due to the short in the sensor, internal damage may have occurred to the ABS module. Customer indicated that he understood and picked up his vehicle. Parts total was $385.67, labor total was $319.88- grand total $679.79.
[redacted] returned on 6/25/14 stating that the ABS light came back on in his vehicle and intermittent noise of the ABS pump activating. Technician found code C1113, G-Sensor, stored. The technician inspected the harness and the connector and both checked out okay. The tech removed the center console and tested the voltage at the terminal connector; which also checked out okay. The technician also tested the terminals for continuity and found that to be okay as well. The technician finally isolated the code to an internal failure of the ABS actuator. [redacted] declined repairs and was not charged for this visit. He was also advised that if he wanted to supply his own part, we would install it for him; but we could not offer any warranty for the repairs should he chose this route.
On 7/20/15 (a year later), [redacted] returned to [redacted] Harte Nissan stating that the ABS light was on and the pump activates while he is driving. Per his previous diagnostic customer requested that we replace the pump with an ABS actuator/pump that he would supply.
After installing the pump, our technician still indicated he heard a noise and was able to pull a code that was stored for a left front ABS sensor. Tech replaced the left front ABS sensor wire harness. During this repair, the tech found a left front aftermarket locking hub was slipping and therefore causing the noise. The tech replaced both front hubs with known good hubs and notated that he found extra washers installed on the left side when he was removing the aftermarket hubs. After this repair, there were no lights or noises present. [redacted] was only charged for the ABS installation and [redacted] Harte Nissan honored a coupon for 15% off. All other diagnostics and repairs, including the wire repair and installing known good hubs, was completed at no additional charge to [redacted]. This visit resulted in a total charge of $316.40. We have not heard from [redacted] since this repair.
[redacted] Harte Nissan strives to provide a totally exceptional experience to all our customers and we feel that we went above and beyond to assist [redacted] with his repairs. Unfortunately when a vehicle gets older and over 200k miles, issues arise. As the dealership did not know, until this complaint was processed, that [redacted] was still having an issue, we were unable to address why his concerns continue. We are more than happy to perform additional diagnostics for [redacted] at any time.
[redacted]s warranty had just expired when she inquired about extending it. At the time, Nissan allowed us to sell the warranty and process it through the Nissan system. We were under the impression at time of sale that she would qualify. Nissan has since come back and said that...
since there was a lapse in coverage she would not be able to qualify for the warranty benefits. Nissan has stated that they will reimburse [redacted] for the two payments she had already made. We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted]. This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist. Thank youErin Touponse
Complaint: [redacted]
I am rejecting this response because: I like to make a correction to the response made by [redacted] Harte Nissan where they stated I returned 1 year later. Everything was done this summer 2015. i.e. 06/23/2015 and then I returned 07/10/2015 (1 month later). I'm attaching the screenshots of the invoices to clarify that.How many times does a problem for a particular issue have to be diagnosed and repaired? I had to go back there 2 times for them to repair the ABS problem and less than 2 months after the last repair still summer 2015 I'm experiencing the ABS indicator light on again. I shouldn't have to pay for another repair and not sure what they mean by when they say to bring it back in to diagnose.I will not return to [redacted] Harte Nissan for them to take more money from me on this issue. I rather take the car somewhere else.
Sincerely,
[redacted]