Jisco Truck and Auto

March 10,
Reference ID ***
Attn; *** ***
*** ***, esq.Check for plus tax was mailed to ***.No refund of for labor, due to the fact he damaged the loaner mat and he signed a work order stating all work was completed to his
satisfaction at time of vehicle pick up.We do not want this individual at this location because of his ignorant assertive behavior to the females here, he was very demeaning.Jeffrey H***Jeff *** ***

March 10, Reference ID *** Attn; *** *** *** ***, esq.Check for plus tax was mailed to ***.No refund of for labor, due to the fact he damaged the loaner mat and he signed a work order stating all work was completed to his satisfaction at time of vehicle pick up.We do
not want this individual at this location because of his ignorant assertive behavior to the females here, he was very demeaning.Jeffrey H***Jeff *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Enclosed please find a copy of the invoice from JISCO and a copy from the check I used to pay the invoice.You will see an item listed on the invoice as a "bed mat". However, when I examined the bed of my truck I discovered they had not, in fact, installed a bed mat. Instead they had installed a bed liner.I already had a bed liner installed in the bed of my truck by the dealer when I purchased the truck just days earlier. JISCO installed a second bed liner on top of the bed liner that was already there, which made no sense whatsoever. But that is what they did.I have no idea to what Mr. H[redacted] is referring when he mentions a "loaner mat". Nothing was loaned to me. I paid for all the items listed on the invoice, and I signed the invoice, in order to get my truck back.Once I got home and was able to fully examine my truck I found the bed liner (rather than a bed mat) was not the only problem. The other items were installed poorly and they were crooked.I picked up my truck on January 15, 2016, a Friday. I returned to JISCO early the next week. Between the time I picked up my truck and the time I returned to JISCO nobody, including myself, touched the bed liner. Nobody was in the bed of my truck at all.So, again, I have no clue as to what Mr. H[redacted] is referring when he states there was damage to a loaner mat. I assume he is referring to the bed liner(?). If he is, any damage to the bed liner had to be done by his employee when he installed it or by Mr. H[redacted] himself when he removed it. Nobody else touched it.As for his allegation that I displayed "ignorant assertive behavior to the females" and that I was "demeaning", his statement is a blatant lie.I made three visits to his business.The first was to drop off my truck. The second was to pick up my truck. The third was to return the bed liner and to show him the problem with the installations (that almost every item was installed crooked).The first two visits were quite cordial. He chatted with me about my ball-cap, etc. His wife was present during the second visit and he introduced her. The three of us chatted for a while. And I left on friendly terms.It was only during the third visit, when I pointed out the problems and asked for a refund for the bed liner, that Mr. H[redacted] became hostile. He removed the bed liner and brought it inside. Only after he had the bed liner inside did he inform me that I would have to accept a store credit.I was assertive in demanding a refund. However, I was not ignorant nor demeaning. I simply insisted I be issued a refund because I did not intend to return to his business due to the poor quality of the workmanship.As for the part Mr. H[redacted] included regarding females, the one and only female present during any of my three visits was his wife, and she was present only during the second visit, when things were still quite cordial. Other than that there were absolutely no females present at the store. Apparently. Mr. H[redacted] decided to fabricate this embellishment you his story, just as he fabricated the notion of a "loaner mat".Finally, he alleges I signed a work order stating I was satisfied with the work. I do not recall signing anything but the invoice you see enclosed. And I had to sign this invoice, and pay, to have my truck returned to me.Mr. H[redacted] did finally send a refund for the bed liner (which he kept during my last visit), apparently afterreceiving a letter from your office and/or the Office of Consumer Protection. He has not refunded labor costs for the poorly installed items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Enclosed please find a copy of the invoice from JISCO and a copy from the check I used to pay the invoice.You will see an item listed on the invoice as a "bed mat". However, when I examined the bed of my truck I discovered they had not, in fact, installed a bed mat. Instead they had installed a bed liner.I already had a bed liner installed in the bed of my truck by the dealer when I purchased the truck just days earlier. JISCO installed a second bed liner on top of the bed liner that was already there, which made no sense whatsoever. But that is what they did.I have no idea to what Mr. H[redacted] is referring when he mentions a "loaner mat". Nothing was loaned to me. I paid for all the items listed on the invoice, and I signed the invoice, in order to get my truck back.Once I got home and was able to fully examine my truck I found the bed liner (rather than a bed mat) was not the only problem. The other items were installed poorly and they were crooked.I picked up my truck on January 15, 2016, a Friday. I returned to JISCO early the next week. Between the time I picked up my truck and the time I returned to JISCO nobody, including myself, touched the bed liner. Nobody was in the bed of my truck at all.So, again, I have no clue as to what Mr. H[redacted] is referring when he states there was damage to a loaner mat. I assume he is referring to the bed liner(?). If he is, any damage to the bed liner had to be done by his employee when he installed it or by Mr. H[redacted] himself when he removed it. Nobody else touched it.As for his allegation that I displayed "ignorant assertive behavior to the females" and that I was "demeaning", his statement is a blatant lie.I made three visits to his business.The first was to drop off my truck. The second was to pick up my truck. The third was to return the bed liner and to show him the problem with the installations (that almost every item was installed crooked).The first two visits were quite cordial. He chatted with me about my ball-cap, etc. His wife was present during the second visit and he introduced her. The three of us chatted for a while. And I left on friendly terms.It was only during the third visit, when I pointed out the problems and asked for a refund for the bed liner, that Mr. H[redacted] became hostile. He removed the bed liner and brought it inside. Only after he had the bed liner inside did he inform me that I would have to accept a store credit.I was assertive in demanding a refund. However, I was not ignorant nor demeaning. I simply insisted I be issued a refund because I did not intend to return to his business due to the poor quality of the workmanship.As for the part Mr. H[redacted] included regarding females, the one and only female present during any of my three visits was his wife, and she was present only during the second visit, when things were still quite cordial. Other than that there were absolutely no females present at the store. Apparently. Mr. H[redacted] decided to fabricate this embellishment you his story, just as he fabricated the notion of a "loaner mat".Finally, he alleges I signed a work order stating I was satisfied with the work. I do not recall signing anything but the invoice you see enclosed. And I had to sign this invoice, and pay, to have my truck returned to me.Mr. H[redacted] did finally send a refund for the bed liner (which he kept during my last visit), apparently afterreceiving a letter from your office and/or the Office of Consumer Protection. He has not refunded labor costs for the poorly installed items.

Review: Jisco was paid to put 4 new wheels on our brand new jeep. In doing so they broke one of the tpm, tire pressure monitor sensors on the one wheel. So then my jeep has a continuous light on the dash warning of improper tire pressure on the one wheel. They were also paid to put a brush guard on the front of my jeep. In doing this, they butchered the front splash guard up under the front of the jeep. So now the wind is deferred under the jeep incorrectly and this caused a lot more wind noise from the inside. They were told multiple times that these things were not done right and each time we just received back a lot of talk with no physical resolve of the above issues, with each time becoming more hostile. We were treated with disrespect and arrogance when discussing this problem with them. We took our jeep to the jeep dealer where we bought it and they repaired the wheel sensor within 15 minutes and we paid the bill out of our pocket. This was not covered by warranty of course. This repair being a direct result of their poor workmanship.Desired Settlement: would like a refund from them for ... the cost of the wheels (643.23) the cost of the brush guard (423.99) the cost of what we paid to have the new sensor put on by the jeep dealer(132.50) the cost of what it is going to cost us to have a new splash guard put on by the jeep dealer (to be determined)

Review: I took my brand new 2015 Chevy Silverado Crew Cab truck to JISCO to have the following accessories installed:

* Vent shades

* Trifold bed cover

* Bed mat

* Bug shield

* Tailgate light

* Bumper pole lights

I already had a bed liner in my truck. This was included as part of the deal I negotiated from the dealer when I purchased the truck. I clearly explained I wanted a cushion/spongy type mat in the bed of the truck on top of the bed liner. When I picked up my truck I found they had installed, instead, a second bed liner on top of the bed liner that was already there.

Upon further inspection I found the trifold bedcover was installed crooked, allowing water and moisture to enter and reach items inside. The bug shield was also installed crooked, and is very noticeably higher on the left side than on the right side. The vent shield over the driver's door is also installed crooked. The bumper pole lights had only running lights, not turn signal lights. When I questioned this I was told it

was only possible to have one or the other. I was not told this before installation. I had clearly asked for both. I had both on the pole lights on my 2010 truck.

I had originally intended to have running boards Installed at this store as well. Because those needed to be ordered I made an appointment to come back for those. After examining the poor quality of workmanship, however, I called and cancelled that appointment. I did, however, make a trip back to return the bed liner I had not ordered.

When I arrived a worker initially waited on me. I explained I wanted to return the bed liner because it was not what I asked for and I do not need it. The owner entered while I was explaining the problem. He proceeded to remove the bed liner from my truck and brought it inside. His attitude was rather congenial at this point. He did not state I would not be given a refund. He did not state I would only be given store credit.

In the meantime, while waiting for the owner to return, I encountered the younger gentleman who had actually performed the installations. I was, therefore, showing him, and explaining to him, the problems with the workmanship.

At this point the owner returned. When he heard my complaints about the workmanship he became quite belligerent, stating he would not refund my money for the bed liner and I would be forced to accept a store credit. I told him I prefer a refund because I have no intention of returning to the store due to the poor quality of the workmanship.

The owner became quit angry and insisted I leave the property. I, thus, ended up leaving minus the bed liner (which he kept) and minus my money (which he also kept).

It is not posted, anywhere inside or about the premises, that items can only be returned for store credit. Nor is it mentioned on the invoices. Nor was it mentioned by the owner, the younger gentleman who performed the work, the worker who waited on me when I arrived to return the unneeded bed liner, or by any other employee, until I complained about the quality of the workmanship. It was not mentioned before the bed liner was removed from my truck and taken inside by the owner.Desired Settlement: Refund of $85 paid for bed liner

Refund of $25 installation fee

Business

Response:

March 10, 2016 Reference ID [redacted] Attn; [redacted], esq.Check for 85.00 plus tax was mailed to [redacted].No refund of 25.00 for labor, due to the fact he damaged the loaner mat and he signed a work order stating all work was completed to his satisfaction at time of vehicle pick up.We do not want this individual at this location because of his ignorant assertive behavior to the females here, he was very demeaning.Jeffrey H[redacted]Jeff [redacted]