Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI paid the billLet's move on
Sincerely,
*** ***
Jive has investigated this complaintWe spoke with the customer, *** ***, yesterday and are mailing the check for the $she is owed and have verified that there will be no additional billsIf there are, they will be immediately credited and she will not owe anything. Additionally,
Jive has removed her credit card from our system so that no automatic payments will be deducted. Sincerely,David R***VP of Customer Experience
After reviewing the support ticket and listening to the call recordings the Jive cancellation department left voicemails and multiple emails attempting to help the customer fill out the cancellation formHe filled it out but not "days before the next billing cycle" as our terms and conditions
clearly stateThe client threatened to dispute charges and write negative reviews but he would not fill out the mandatory cancellation form
Complaint: ***
I am rejecting this response because:I have all the emails as proof of my trying to get things squared away Apparently, I am not the only person with this issue when I researched "Jive Communications reviews" Not everyone has time to deal with this I have several emails with apologies that there was a delay in getting in touch with me I have no other proof about phone calls, so my only proof are the emails and frankly, I do not feel that I bear the responsibility of having to follow up to get service squared away All I want is to not be held liable for a service I find too difficult to transfer to at this point and just stop I do not feel that I should be forced to proceed with something that I no longer have confidence with by the way it has been handled I do not understand why I am dealing with different names at this point
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This client is upset that he was not credited an additional 2 month for a billing dispute. This dispute falls far beyond the terms out lined in article 10 http://jive.com/legal/terms-of-service/ He has been treated more than fairly and was aware and agreed to these terms when signing on with...
The attachment sent clearly showed that the client knew it would be for 3 months. The call recordings also support the very clear communication of expectations.
Complaint: [redacted]
I am rejecting this response because: The facts are still the same. I was mistakenly overcharged for 7 months. Jive admitted that they over charged me. They gave me 2 months credit. I then had to request a supervisor to get an additional 2 months and the whole mistaken charge was not refunded. Jive made the mistake and did not fully refund the amount. Stating that you have a terms of service, which you can edit at any time and which may not be legally enforceable, that states I waive all rights to dispute a bill if I don't do so in 60 days does not change the fact that you mistakenly over charged me and did not refund the money. Let's keep in mind the basic and simple situation: Jive overcharged me and admitted that they made a mistake. They refunded 4 out of 7 months and claimed that was adequate because they have a terms of service of 60 days. It is still wrong regardless of the terms of service. Calling me "upset" in a resolution email is not a very amicable response when jive made a mistake and does not want to correct their error. This is a mad business practice that other consumers should be made aware of.
Sincerely,
[redacted]
In regard to [redacted]'s request, we have created the RMA's that she has requested and credited her account accordingly. We apologize to the great folks at [redacted] for the delay in getting this resolved matter resolved. We wish them nothing but the best.
Melissa H[redacted] reached out to the client on June 24th asking about equipment nd told client she would get her information over to Todd her sales rep to put the order in for it. June 24th [redacted] responds that she has not spoken to Todd yet. Then June 27th Melissia emails that Todd had sent her the...
email on equipment in her email. After a few different emails from Melissia checking in to see if everything got squared away with Todd and her order and also leaving the client a voicemail, 15 days later July 11th [redacted] finally responds but nothing about the equipment just to ask a question about the difference in phone numbers for the different locations. Again on July 12th Melissia sends out a reminder about the equipment and needing to be able to place an order. Which she replies July 14th only that she emailed Todd about equipment. Again Melissia sent an email asking for the equipment info again on July 15th July 28th and left a voicemail for her on August 4th. Never hearing back from the client again until over a month later on August 23rd just saying she would email Todd. I have no idea her communication with Todd as that is something they don't have is zendesk and he could not remember what happened on his side said he remembered getting it to AMG and they tried contacting her to no avail. I personally have tried contact the client several times before finally getting a response. I tried contacting her to get everything resolved. We charged her card based on the billing start date we had for her. When she was not communicating with us at all she was billed as she should have. As soon as she disputed it saying she doesn't have service yet with no problems we credited it back. Yes it took a few days because when you email billing they always have a lot of tickets so usually behind. But was not a problem we were not willing to fix. But again couldn't get her to contact me to resolve issues until today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI paid the billLet's move on
Sincerely,
*** ***
After reviewing the call logs and the email chain, this client was aware that the price would be $for months only
Jive has investigated this complaintWe spoke with the customer, *** ***, yesterday and are mailing the check for the $she is owed and have verified that there will be no additional billsIf there are, they will be immediately credited and she will not owe anything. Additionally,
Jive has removed her credit card from our system so that no automatic payments will be deducted. Sincerely,David R***VP of Customer Experience
After reviewing the support ticket and listening to the call recordings the Jive cancellation department left voicemails and multiple emails attempting to help the customer fill out the cancellation formHe filled it out but not "days before the next billing cycle" as our terms and conditions
clearly stateThe client threatened to dispute charges and write negative reviews but he would not fill out the mandatory cancellation form
Complaint: ***
I am rejecting this response because:I have all the emails as proof of my trying to get things squared away Apparently, I am not the only person with this issue when I researched "Jive Communications reviews" Not everyone has time to deal with this I have several emails with apologies that there was a delay in getting in touch with me I have no other proof about phone calls, so my only proof are the emails and frankly, I do not feel that I bear the responsibility of having to follow up to get service squared away All I want is to not be held liable for a service I find too difficult to transfer to at this point and just stop I do not feel that I should be forced to proceed with something that I no longer have confidence with by the way it has been handled I do not understand why I am dealing with different names at this point
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
This client is upset that he was not credited an additional 2 month for a billing dispute. This dispute falls far beyond the terms out lined in article 10 http://jive.com/legal/terms-of-service/ He has been treated more than fairly and was aware and agreed to these terms when signing on with...
Jive.
The attachment sent clearly showed that the client knew it would be for 3 months. The call recordings also support the very clear communication of expectations.
Complaint: [redacted]
I am rejecting this response because: The facts are still the same. I was mistakenly overcharged for 7 months. Jive admitted that they over charged me. They gave me 2 months credit. I then had to request a supervisor to get an additional 2 months and the whole mistaken charge was not refunded. Jive made the mistake and did not fully refund the amount. Stating that you have a terms of service, which you can edit at any time and which may not be legally enforceable, that states I waive all rights to dispute a bill if I don't do so in 60 days does not change the fact that you mistakenly over charged me and did not refund the money. Let's keep in mind the basic and simple situation: Jive overcharged me and admitted that they made a mistake. They refunded 4 out of 7 months and claimed that was adequate because they have a terms of service of 60 days. It is still wrong regardless of the terms of service. Calling me "upset" in a resolution email is not a very amicable response when jive made a mistake and does not want to correct their error. This is a mad business practice that other consumers should be made aware of.
Sincerely,
[redacted]
Upon further examination we think it will be in the best interest of both parties to allow [redacted] to leave the contract with no buy-out or fees
In regard to [redacted]'s request, we have created the RMA's that she has requested and credited her account accordingly. We apologize to the great folks at [redacted] for the delay in getting this resolved matter resolved. We wish them nothing but the best.
I appreciate you reaching out. I'm going to have a manager reach out and help you with this.
Melissa H[redacted] reached out to the client on June 24th asking about equipment nd told client she would get her information over to Todd her sales rep to put the order in for it. June 24th [redacted] responds that she has not spoken to Todd yet. Then June 27th Melissia emails that Todd had sent her the...
email on equipment in her email. After a few different emails from Melissia checking in to see if everything got squared away with Todd and her order and also leaving the client a voicemail, 15 days later July 11th [redacted] finally responds but nothing about the equipment just to ask a question about the difference in phone numbers for the different locations. Again on July 12th Melissia sends out a reminder about the equipment and needing to be able to place an order. Which she replies July 14th only that she emailed Todd about equipment. Again Melissia sent an email asking for the equipment info again on July 15th July 28th and left a voicemail for her on August 4th. Never hearing back from the client again until over a month later on August 23rd just saying she would email Todd. I have no idea her communication with Todd as that is something they don't have is zendesk and he could not remember what happened on his side said he remembered getting it to AMG and they tried contacting her to no avail. I personally have tried contact the client several times before finally getting a response. I tried contacting her to get everything resolved. We charged her card based on the billing start date we had for her. When she was not communicating with us at all she was billed as she should have. As soon as she disputed it saying she doesn't have service yet with no problems we credited it back. Yes it took a few days because when you email billing they always have a lot of tickets so usually behind. But was not a problem we were not willing to fix. But again couldn't get her to contact me to resolve issues until today.