Our client originally called in on September 9 2016 to request a preventative maintenanceservicing of her.oil furnace and to renew her maintenance, agreement. As she stated, weattempted to contact her on September 29, 2016 to stop out to ‘complete her request. Whenthey did p~t answer their Phone we...
contacted another client. In ‘the fail, we have severalhundred similar calls to complete and our technicians work at. least ten (10) hours a day andmove from ‘location to location ‘in an attempt to complete all of these preventative maintenancecalls. . . .The reason we cannot give a specific day to our clients’fora preventative maintenance requestis because we give priority emergency calls such as no heat Or a water heater needingreplaced, Ifwe told our client aspecific day and time and than had to cancel due to anemergency then they would be frustrated if we cancelled their appointment. If our client had ano heat situation or other emergency they would surely want us to g6 to them first rather thanmake them wait while we do ~ preventative maintenance :clean~, We believe thisto be thebest and most logical way to run our business. .Additionally, we mail put ilagnets and fliers to incentive our clientele to have theirpreventative maintenance work done in the summer when we are not as busy. Our clientstated in her complaint about emergency calls and although I covered that in the aboveparagraph I will reiterate that preventative maintenance does not qualify for emergency servicewhich we do provide. . . .In conclusion, I do not understand &how ~he can claim false advertising. I can appreciate herfrustration, but we have made an attempt to contact them and go to an effort to try to get ourclientele to have: this type of work done at an earlier time of year when we are not as busy.Thank you for your time. If you have any questions or cocerrns please do not hesitate tocontact me at one of the numbers listed below. -Sincerely,Ken L[redacted]Service Manager
Our client originally called in on September 9 2016 to request a preventative maintenanceservicing of her.oil furnace and to renew her maintenance, agreement. As she stated, weattempted to contact her on September 29, 2016 to stop out to ‘complete her request. Whenthey did p~t answer their Phone we...
contacted another client. In ‘the fail, we have severalhundred similar calls to complete and our technicians work at. least ten (10) hours a day andmove from ‘location to location ‘in an attempt to complete all of these preventative maintenancecalls. . . .The reason we cannot give a specific day to our clients’fora preventative maintenance requestis because we give priority emergency calls such as no heat Or a water heater needingreplaced, Ifwe told our client aspecific day and time and than had to cancel due to anemergency then they would be frustrated if we cancelled their appointment. If our client had ano heat situation or other emergency they would surely want us to g6 to them first rather thanmake them wait while we do ~ preventative maintenance :clean~, We believe thisto be thebest and most logical way to run our business. .Additionally, we mail put ilagnets and fliers to incentive our clientele to have theirpreventative maintenance work done in the summer when we are not as busy. Our clientstated in her complaint about emergency calls and although I covered that in the aboveparagraph I will reiterate that preventative maintenance does not qualify for emergency servicewhich we do provide. . . .In conclusion, I do not understand &how ~he can claim false advertising. I can appreciate herfrustration, but we have made an attempt to contact them and go to an effort to try to get ourclientele to have: this type of work done at an earlier time of year when we are not as busy.Thank you for your time. If you have any questions or cocerrns please do not hesitate tocontact me at one of the numbers listed below. -Sincerely,Ken L[redacted]Service Manager