Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my refund and all is good Sincerely, [redacted] ***
I had kokesh put in toilets today and fix some other problems J R was very professional and nice and knew what he was doing He allowed me to paint behind toilets before he replaced them and was very agreeable to work with I was able to get service immediately upon calling I highly recommend Kokesh for plumbing needs!
Complaint: [redacted] I am rejecting this response because:had to have another plumbing company come in and complete the job that was started by code cash come move the cleared up the problem told me the Kokay did not complete the cleaning and left three route in the drain which caused it to back up a second time in days from the first time she's right to work he was only good for days I will not be using her again the new plumbing company are used gives a one-year warrantyThe job code cash did was incomplete they were still tree roots in the drain system that they should've cleaned out the first time unfortunately I had to pay a second time to get the job done properly I don't think I should be charge for a job that wasn't done properly regardless of warranty time if you don't do the job right why should I pay youI asked her why I would hire her again after she did such a bad job the first time her only response was to defend her work when I explain to her that it still had to be done the second time she said her people did great work obviously not not satisfied at all Sincerely, [redacted]
When I spoke to our customer he agreed that there was a day warranty and that he was over the thirty days.? I initially encouraged him to use our coupons (10%) but after talking more with him offered him an even larger discount for the drain cleaning (45%) since I understood that it can be frustrating when drains repeatedly back up.? A day guarantee is an industry standard and the customer has a history of drain cleaning issues with roots infiltration, we have already recommended the line be televised based on work done on 12-27-due to the frequency and type of blockages and the frequency of drain cleaning required has increased while they have been a customer since 2011.? Durring my attempts to explain that yes I think we've done a good job since he has been a long time customer, he hung up on me.? I would be more than happy to honor the larger discount for the drain cleaning, but since we both agree that the warranty has expired I do not think that a refund is appropriate
When I spoke to our customer he agreed that there was a day warranty and that he was over the thirty days I initially encouraged him to use our coupons (10%) but after talking more with him offered him an even larger discount for the drain cleaning (45%) since I understood that it can be frustrating when drains repeatedly back up A day guarantee is an industry standard and the customer has a history of drain cleaning issues with roots infiltration, we have already recommended the line be televised based on work done on 12-27-due to the frequency and type of blockages and the frequency of drain cleaning required has increased while they have been a customer since Durring my attempts to explain that yes I think we've done a good job since he has been a long time customer, he hung up on me I would be more than happy to honor the larger discount for the drain cleaning, but since we both agree that the warranty has expired I do not think that a refund is appropriate
Mr [redacted] contacted us again on the 10th and told us that he had Al's Drain services out and they found another drain line to cable.? I responded that we cabled the line that he requested, that most homes do not have second drain lines, and that we can only be responsible for lines that we actually cabled.? I explained again that we have a day warranty that he signed at time of serviceI am faxing the copy.? I also explained that we have serviced his lines and he has root infiltration and that we have already recommend he camera the line due to the frequent issues he has had with his line 12/I am faxing the sales receipt showing our recommendations.? Mr [redacted] has a problem line, he has multiple trees on his property and their roots have infiltrated his line.? He has had to have more frequent drain cleanings since his original cleaning with us and we have recommended services to assertain how bad the infiltration is and if there are any breaks, he has not followed our recommendations.? His drain was clear during our stated warranty period.? I have offered coupons and discounts for doing the work at cost, Mr [redacted] has refused these offers.? I understand that having repeat issues with drain lines can be frustrating, which is why we have offered a discount, but having issues after the stated warranty is up does not make our work shoddy or put us in the wrong as Mr [redacted] implies.? Due to Mr [redacted] increasing hostility on the phone and gross sexual references, said that I should "Blow a dead dog" I would prefer all interactions now go through the Revdex.com.?
I contacted Mrs. [redacted] and told her the reason I hadn't responded is because the Plumber that was at her house was on vacation and I needed to talk to him to find out exactly what was done before responding to her. We had called once to tell her we would call when he was back in town. I have since... been in contact with Mrs. [redacted] and we are sending her a refund.
Mr [redacted] contacted us again on the 10th and told us that he had Al's Drain services out and they found another drain line to cable I responded that we cabled the line that he requested, that most homes do not have second drain lines, and that we can only be responsible for lines that we actually cabled I explained again that we have a day warranty that he signed at time of serviceI am faxing the copy I also explained that we have serviced his lines and he has root infiltration and that we have already recommend he camera the line due to the frequent issues he has had with his line 12/I am faxing the sales receipt showing our recommendations Mr [redacted] has a problem line, he has multiple trees on his property and their roots have infiltrated his line He has had to have more frequent drain cleanings since his original cleaning with us and we have recommended services to assertain how bad the infiltration is and if there are any breaks, he has not followed our recommendations His drain was clear during our stated warranty period I have offered coupons and discounts for doing the work at cost, Mr [redacted] has refused these offers I understand that having repeat issues with drain lines can be frustrating, which is why we have offered a discount, but having issues after the stated warranty is up does not make our work shoddy or put us in the wrong as Mr [redacted] implies Due to Mr [redacted] increasing hostility on the phone and gross sexual references, said that I should "Blow a dead dog" I would prefer all interactions now go through the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received my refund and all is good Sincerely, [redacted] ***
I had kokesh put in toilets today and fix some other problems J R was very professional and nice and knew what he was doing He allowed me to paint behind toilets before he replaced them and was very agreeable to work with I was able to get service immediately upon calling I highly recommend Kokesh for plumbing needs!
Complaint: [redacted] I am rejecting this response because:had to have another plumbing company come in and complete the job that was started by code cash come move the cleared up the problem told me the Kokay did not complete the cleaning and left three route in the drain which caused it to back up a second time in days from the first time she's right to work he was only good for days I will not be using her again the new plumbing company are used gives a one-year warrantyThe job code cash did was incomplete they were still tree roots in the drain system that they should've cleaned out the first time unfortunately I had to pay a second time to get the job done properly I don't think I should be charge for a job that wasn't done properly regardless of warranty time if you don't do the job right why should I pay youI asked her why I would hire her again after she did such a bad job the first time her only response was to defend her work when I explain to her that it still had to be done the second time she said her people did great work obviously not not satisfied at all Sincerely, [redacted]
When I spoke to our customer he agreed that there was a day warranty and that he was over the thirty days.? I initially encouraged him to use our coupons (10%) but after talking more with him offered him an even larger discount for the drain cleaning (45%) since I understood that it can be frustrating when drains repeatedly back up.? A day guarantee is an industry standard and the customer has a history of drain cleaning issues with roots infiltration, we have already recommended the line be televised based on work done on 12-27-due to the frequency and type of blockages and the frequency of drain cleaning required has increased while they have been a customer since 2011.? Durring my attempts to explain that yes I think we've done a good job since he has been a long time customer, he hung up on me.? I would be more than happy to honor the larger discount for the drain cleaning, but since we both agree that the warranty has expired I do not think that a refund is appropriate
When I spoke to our customer he agreed that there was a day warranty and that he was over the thirty days I initially encouraged him to use our coupons (10%) but after talking more with him offered him an even larger discount for the drain cleaning (45%) since I understood that it can be frustrating when drains repeatedly back up A day guarantee is an industry standard and the customer has a history of drain cleaning issues with roots infiltration, we have already recommended the line be televised based on work done on 12-27-due to the frequency and type of blockages and the frequency of drain cleaning required has increased while they have been a customer since Durring my attempts to explain that yes I think we've done a good job since he has been a long time customer, he hung up on me I would be more than happy to honor the larger discount for the drain cleaning, but since we both agree that the warranty has expired I do not think that a refund is appropriate
Mr [redacted] contacted us again on the 10th and told us that he had Al's Drain services out and they found another drain line to cable.? I responded that we cabled the line that he requested, that most homes do not have second drain lines, and that we can only be responsible for lines that we actually cabled.? I explained again that we have a day warranty that he signed at time of serviceI am faxing the copy.? I also explained that we have serviced his lines and he has root infiltration and that we have already recommend he camera the line due to the frequent issues he has had with his line 12/I am faxing the sales receipt showing our recommendations.? Mr [redacted] has a problem line, he has multiple trees on his property and their roots have infiltrated his line.? He has had to have more frequent drain cleanings since his original cleaning with us and we have recommended services to assertain how bad the infiltration is and if there are any breaks, he has not followed our recommendations.? His drain was clear during our stated warranty period.? I have offered coupons and discounts for doing the work at cost, Mr [redacted] has refused these offers.? I understand that having repeat issues with drain lines can be frustrating, which is why we have offered a discount, but having issues after the stated warranty is up does not make our work shoddy or put us in the wrong as Mr [redacted] implies.? Due to Mr [redacted] increasing hostility on the phone and gross sexual references, said that I should "Blow a dead dog" I would prefer all interactions now go through the Revdex.com.?
I contacted Mrs. [redacted] and told her the reason I hadn't responded is because the Plumber that was at her house was on vacation and I needed to talk to him to find out exactly what was done before responding to her. We had called once to tell her we would call when he was back in town. I have since... been in contact with Mrs. [redacted] and we are sending her a refund.
Mr [redacted] contacted us again on the 10th and told us that he had Al's Drain services out and they found another drain line to cable I responded that we cabled the line that he requested, that most homes do not have second drain lines, and that we can only be responsible for lines that we actually cabled I explained again that we have a day warranty that he signed at time of serviceI am faxing the copy I also explained that we have serviced his lines and he has root infiltration and that we have already recommend he camera the line due to the frequent issues he has had with his line 12/I am faxing the sales receipt showing our recommendations Mr [redacted] has a problem line, he has multiple trees on his property and their roots have infiltrated his line He has had to have more frequent drain cleanings since his original cleaning with us and we have recommended services to assertain how bad the infiltration is and if there are any breaks, he has not followed our recommendations His drain was clear during our stated warranty period I have offered coupons and discounts for doing the work at cost, Mr [redacted] has refused these offers I understand that having repeat issues with drain lines can be frustrating, which is why we have offered a discount, but having issues after the stated warranty is up does not make our work shoddy or put us in the wrong as Mr [redacted] implies Due to Mr [redacted] increasing hostility on the phone and gross sexual references, said that I should "Blow a dead dog" I would prefer all interactions now go through the Revdex.com