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J&J Muffler Shop

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J&J Muffler Shop Reviews (1)

Review: My 2001 Tacoma check engine light came on. I had it checked out by three mechanics all of which said the catalytic converter was bad. I took it to J&J muffler in Las Cruces and had a new catalytic converter installed for 832.78. The check engine light came back on within 3000 miles. J&J required I bring it to their shop, a distance of 125 miles one way. They required they take it to their mechanic to check the problem. Their mechanic said it needed a new 02 Sensor. charged me81 dollars and offered to fix it for almost 600.00. I took it to a local certified Toyota mechanic in Silver City and he installed it for 100.00. The check engine light came back on in 600 miles.I called [redacted] at J&J about replacing the catalytic converter. He refused to replace it, instead to bring it in and he would take his catalytic converter out and give me my money back.I ask about putting the old one back on, he said no, thus leaving me with no catalytic converter.Desired Settlement: I would like my money back. I do not want them to cut out the defective one without replacing it with something that fixes the check engine light. Actually I prefer just getting money back and replacing the catalytic converter with someone else.

Business

Response:

Re: [redacted]

When [redacted] first came in, he instructed us to supply & install the cats. We were not involved in any way as to diagnosing his vehicles problems. I took care to inform him of the possibility that many other factors can contribute to the "CHECK ENGINE" light coming on. He went ahead and had us supply & install both new catalytic converters per his authority. When he contacted us later, after having the "CHECK ENGINE" light come back on, we asked him to bring the vehicle in so we could have it checked by our local shop that specializes in diagnostic problems. We sent the vehicle to [redacted], a local shop that keeps the very latest scanning equipment and most up-to-date software for testing these kind of problems. He determined that the cats were OK, but noted that there are two O-2 sensors on this truck. The rear sensor had been changed from OEM at some point, and replaced with an aftermarket unit but the front/upstream sensor was still the original equipment. What he determined was that the upstream 0-2 sensor was switching too slow and causing the vehicles computer to trigger the "CHECK ENGINE" light. They could not check the downstream 0-2 sensor because testing it involves comparison of the wave generated by the upstream 0-2 sensor. He then called Toyota and got a price on the upstream 0-2 sensor. Part # [redacted], cost of which was $152.80. Plus installation, re-checking the operation and clearing the fault codes, after which, they would be able to check the operation of the rear 0-2 sensor. [redacted] declined the repairs, then took the truck back to Silver City. Had [redacted] opted to have [redacted] replace the defective parts and reset the computer we would feel obligated to stand behind our work & the work of [redacted]. However, he did not and we no longer feel obligated to him on this project.

Questions:

Did [redacted] actually have any further diagnostic efforts done?

Which authorized Toyota dealer shop?

Does he have a copy of the diagnostics report?

How could diagnostic evaluation , parts and labor in Silver City be less than the actual cost of the part?

Which 0-2 sensor did they change , if in fact they did?

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Description: Mufflers & Exhaust Systems

Address: 1865 S Valley Dr, Las Cruces, New Mexico, United States, 88005

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