I was visited today by Brian M***...salesman ,under the impression that I was going to receive a $certificate..instead he came over to only respond about my windows I had recently replaced through a friend...which was negative....then when asked why I had to give my social security # he responded with a lame answer...also asked him about the negative reviews and he got agitated....and then on his way out got nasty with me....this is not a person or company I would deal with...so I give them a zero rating..sorry but salespeople should be different...he couldn't make a sale and didn't like it....oh well he does not get a commission on me!!!! Would not let modern ever do windows for me!!!!
Revdex.com wrote, "Revdex.com does not process complaints seeking compensation, we can contact the business with the request the credit inquiry be removedPlease respond back if you wish us to proceed with the complaint." #0000ff;">Yes, please proceed with the complaint to request that the credit inquiry be removed I understand you will permanently remove the request to seek compensation Thank you [redacted]
Unfortunately, the broken window in question was ordered for service just before winter hit, and also during a time when the window factory closed for awhile during their move to a different locationThe window was actually ordered promptly but the "excuses" kept
coming from the factory (twice) that the window had bad glass or wrong hardware and would have to be re-made again. Winter hit us very hard this year (this is not a very good excuse but we DID suffer a back-log of service runs that was hard to put up with.) Also, the broken window had to be handled and re-installed by more than one or two men that usually comprise the service teamIn any event, we have successfully installed the replacement unit on April 3, Modern apologizes to the customer for their wait and thanks them for their patience. -Modern Window Service Dept
As a service to its potential customer base, Modern verbally requests permission to pull a credit enquiry in order to advise potential clients of the availability of financing for a potential purchase of windowsThe act of pulling an *** bureau report normally results in a minor or point TEMPORARY reduction in score*** bureaus can be accessed by the imputting of a person's name, address, and phone numberWe never ask for a social security number unless it is to consumate an actual purchase requiring financing, in which case the lending institution would likely then pull a full 3-bureau report. Modern strives to make clear our intentions and we apologise if there was a misunderstanding in this instanceWe have subsequently instructed *** to remove the inquiry from the subjects' *** bureau records
The company originally did a good job when we purchased our windows about years ago and we spent a good deal of money on the work They supplied Andersen windows that came with a lifetime guarantee Now that there are problems with the windows it is like pulling teeth to get them to come out years later and original problems with the windows are still not fixed They schedule to come out to our house between 1-and it turns out to be between 630- On top of that they won't call to notify you that the service person will be late You have to chase them Then to make matters worse they don't even send somebody with the tools to fix the windows The man they sent out was very nice and knew windows but he was a salesperson He took care of some of the minor problems and said we would schedule another appointment where he would come out with an installer to address the major problems So our next appointment the same salesman shows up with no installer stating that he requested an installer but for whatever reason the scheduling people did not send one out for this appointment Again he fixed minor problems with the windows and we were forced to make another appointment Our most recent interaction we were guaranteed by the scheduler that we would be first on the list for calls between 8- I call wondering where this person is and apparently there is another mix up, the serviceman was supposed to come to us first but instead went to Pennsylvania and won't be back in our area until 3pm and they will "try" to get him to come to our house after They are very apologetic and understanding but unfortunately that does not fix my windows
I have had Modern Windows of New York,Inc., come to my house and replace windows and a glass sliding door 12/1/From my phone calls , to the sales rep.,and the work crew I cannot say how pleased I am I have dealt with a lot of salespeople and companies over my years and have never had such a great experience I was not pressured , treated badly , actually , I was treated very well Thus far , I am exceptionally happy with my windows and sliding door I no longer am heating the outdoors , and my residence was built in ! Substandard material to begin with , so I give this company a ++++++ rating , and will tell everyone I know how happy I am
Although I did not engage in business with this company, I decided to enter into their $give-away that they advertise on a reputable, local websiteA few days later I receive a phone call, and they would like to come out and do measurements on our windows, supposedly for a voucher that entitles me to a future discount Although we need new windows, we are not in a position to buy yet (hence why I entered into a contest)I asked if I could discuss this with my spouse, and the individual became very agitated, and wanted an answer during that telephone conversationA business that acts more like a telemarketing service is, in my opinion, not the type of business that I would want to responsibly handle such a major renovationMy type of business needs to be ethical, and concerned about my satisfaction
Regarding complaint ID #***, our customer signed off on our service visit on September 19, 2014, during which the technician re-acquainted the customer with the proper usage and functioning of the windows and their locking hardware, and made the customer aware that one particular screen was not
engaged within its master frame track (referring to the bowed screen frame) which was remedied on site by popping the screen back into it's trackPlease see and refer to the (attached) signed service
worksheetThank you, *** *** Modem Inc
I was visited today by Brian M***...salesman ,under the impression that I was going to receive a $certificate..instead he came over to only respond about my windows I had recently replaced through a friend...which was negative....then when asked why I had to give my social security # he responded with a lame answer...also asked him about the negative reviews and he got agitated....and then on his way out got nasty with me....this is not a person or company I would deal with...so I give them a zero rating..sorry but salespeople should be different...he couldn't make a sale and didn't like it....oh well he does not get a commission on me!!!! Would not let modern ever do windows for me!!!!
Revdex.com wrote, "Revdex.com does not process complaints seeking compensation, we can contact the business with the request the credit inquiry be removedPlease respond back if you wish us to proceed with the complaint."
"">Yes, please proceed with the complaint to request that the credit inquiry be removed. I understand you will permanently remove the request to seek compensation. Thank you
*** ***
Modern has reversed the bank charges on this transaction as of September 8, The customer may be advised to contact the three credit bureaus as to her AKA status with said reporting agencies. Modern's intent to see the customers after the cancellation was to explore options available
to assist the customers with any perceived difficulty in carrying out the purchase, since said cancellation came weeks after the legal rescission period on the contract for the workModern always makes a strident effort to help its customers with any difficulty, especially in a case such as this wherein a previous customer calls us up and requests us to come out and quote them more work. Modern requests Revdex.com upper management to strongly consider the customer's intent (conveyed to us by their legal council) that this complaint be expunged from the Revdex.com record as Modern did nothing knowingly wrong in our attempt to process and complete a legal transaction that was cancelled without explanation
I was visited today by Brian M***...salesman ,under the impression that I was going to receive a $certificate..instead he came over to only respond about my windows I had recently replaced through a friend...which was negative....then when asked why I had to give my social security # he responded with a lame answer...also asked him about the negative reviews and he got agitated....and then on his way out got nasty with me....this is not a person or company I would deal with...so I give them a zero rating..sorry but salespeople should be different...he couldn't make a sale and didn't like it....oh well he does not get a commission on me!!!! Would not let modern ever do windows for me!!!!
Revdex.com wrote, "Revdex.com does not process complaints seeking compensation, we can contact the business with the request the credit inquiry be removedPlease respond back if you wish us to proceed with the complaint." #0000ff;">Yes, please proceed with the complaint to request that the credit inquiry be removed I understand you will permanently remove the request to seek compensation Thank you [redacted]
Unfortunately, the broken window in question was ordered for service just before winter hit, and also during a time when the window factory closed for awhile during their move to a different locationThe window was actually ordered promptly but the "excuses" kept
coming from the factory (twice) that the window had bad glass or wrong hardware and would have to be re-made again. Winter hit us very hard this year (this is not a very good excuse but we DID suffer a back-log of service runs that was hard to put up with.) Also, the broken window had to be handled and re-installed by more than one or two men that usually comprise the service teamIn any event, we have successfully installed the replacement unit on April 3, Modern apologizes to the customer for their wait and thanks them for their patience. -Modern Window Service Dept
As a service to its potential customer base, Modern verbally requests permission to pull a credit enquiry in order to advise potential clients of the availability of financing for a potential purchase of windowsThe act of pulling an *** bureau report normally results in a minor or point TEMPORARY reduction in score*** bureaus can be accessed by the imputting of a person's name, address, and phone numberWe never ask for a social security number unless it is to consumate an actual purchase requiring financing, in which case the lending institution would likely then pull a full 3-bureau report. Modern strives to make clear our intentions and we apologise if there was a misunderstanding in this instanceWe have subsequently instructed *** to remove the inquiry from the subjects' *** bureau records
The company originally did a good job when we purchased our windows about years ago and we spent a good deal of money on the work They supplied Andersen windows that came with a lifetime guarantee Now that there are problems with the windows it is like pulling teeth to get them to come out years later and original problems with the windows are still not fixed They schedule to come out to our house between 1-and it turns out to be between 630- On top of that they won't call to notify you that the service person will be late You have to chase them Then to make matters worse they don't even send somebody with the tools to fix the windows The man they sent out was very nice and knew windows but he was a salesperson He took care of some of the minor problems and said we would schedule another appointment where he would come out with an installer to address the major problems So our next appointment the same salesman shows up with no installer stating that he requested an installer but for whatever reason the scheduling people did not send one out for this appointment Again he fixed minor problems with the windows and we were forced to make another appointment Our most recent interaction we were guaranteed by the scheduler that we would be first on the list for calls between 8- I call wondering where this person is and apparently there is another mix up, the serviceman was supposed to come to us first but instead went to Pennsylvania and won't be back in our area until 3pm and they will "try" to get him to come to our house after They are very apologetic and understanding but unfortunately that does not fix my windows
I have had Modern Windows of New York,Inc., come to my house and replace windows and a glass sliding door 12/1/From my phone calls , to the sales rep.,and the work crew I cannot say how pleased I am I have dealt with a lot of salespeople and companies over my years and have never had such a great experience I was not pressured , treated badly , actually , I was treated very well Thus far , I am exceptionally happy with my windows and sliding door I no longer am heating the outdoors , and my residence was built in ! Substandard material to begin with , so I give this company a ++++++ rating , and will tell everyone I know how happy I am
Although I did not engage in business with this company, I decided to enter into their $give-away that they advertise on a reputable, local websiteA few days later I receive a phone call, and they would like to come out and do measurements on our windows, supposedly for a voucher that entitles me to a future discount Although we need new windows, we are not in a position to buy yet (hence why I entered into a contest)I asked if I could discuss this with my spouse, and the individual became very agitated, and wanted an answer during that telephone conversationA business that acts more like a telemarketing service is, in my opinion, not the type of business that I would want to responsibly handle such a major renovationMy type of business needs to be ethical, and concerned about my satisfaction
Regarding complaint ID #***, our customer signed off on our service visit on September 19, 2014, during which the technician re-acquainted the customer with the proper usage and functioning of the windows and their locking hardware, and made the customer aware that one particular screen was not
engaged within its master frame track (referring to the bowed screen frame) which was remedied on site by popping the screen back into it's trackPlease see and refer to the (attached) signed service
worksheetThank you, *** *** Modem Inc
I was visited today by Brian M***...salesman ,under the impression that I was going to receive a $certificate..instead he came over to only respond about my windows I had recently replaced through a friend...which was negative....then when asked why I had to give my social security # he responded with a lame answer...also asked him about the negative reviews and he got agitated....and then on his way out got nasty with me....this is not a person or company I would deal with...so I give them a zero rating..sorry but salespeople should be different...he couldn't make a sale and didn't like it....oh well he does not get a commission on me!!!! Would not let modern ever do windows for me!!!!
Revdex.com wrote, "Revdex.com does not process complaints seeking compensation, we can contact the business with the request the credit inquiry be removedPlease respond back if you wish us to proceed with the complaint."
"">Yes, please proceed with the complaint to request that the credit inquiry be removed. I understand you will permanently remove the request to seek compensation. Thank you
*** ***
Modern has reversed the bank charges on this transaction as of September 8, The customer may be advised to contact the three credit bureaus as to her AKA status with said reporting agencies. Modern's intent to see the customers after the cancellation was to explore options available
to assist the customers with any perceived difficulty in carrying out the purchase, since said cancellation came weeks after the legal rescission period on the contract for the workModern always makes a strident effort to help its customers with any difficulty, especially in a case such as this wherein a previous customer calls us up and requests us to come out and quote them more work. Modern requests Revdex.com upper management to strongly consider the customer's intent (conveyed to us by their legal council) that this complaint be expunged from the Revdex.com record as Modern did nothing knowingly wrong in our attempt to process and complete a legal transaction that was cancelled without explanation