After an accident concerning my glass range top in late June, I contacted JJs appliance repair on the recommendation of where I purchased the range. The technician came out and said a replacement part would take about a week or two to come in, I agreed to pay for the part initially and pay for installation when the part arrived. two weeks passed and I had not heard anything from JJ's. I called them and was told it would take another 2 to 4 weeks as the part was on back order. More time passed and not a word from JJs, once again I had to call them for any updates. I was told another 2 to 4 weeks and again no part and no update from JJ's. I continued to call for updates and was started given dates the part would be in and of course, every date passed with no word from them. I finally decided to call their competition who had the part ordered and installed in less than 48 hours. I contacted JJ's again and told them to cancel my order and refund my credit card to which they agreed to do. After a month, there was still no refund or even any contact with the issuing card company. A check for half the amount of the range top was finally sent in Mid October and I currently am fighting to obtain the balance.
The bottom line is do not do business with this company. They are unreliable and their customer service is a complete joke. I never received a single call during this entire ordeal, I had to initiate contact every single time. Save your time and take your business elsewhere, worst company I have ever dealt with.
This is the absolute WORST company EVER!!!!!! Horrible customer service.......I have never been hung up on before by someone that is supposed to HELP you!!!!! Refused to help and then began yelling back at me......I have been waiting for over 2 weeks for my washer to be fixed by these people. I have been lied to over and over again. It is not a priority for them, because it is not their washer!!!!! They never called me......I had to reach out to them EVERY time!!!! Please, whatever you do, do NOT use these people!!!!!!
After an accident concerning my glass range top in late June, I contacted JJs appliance repair on the recommendation of where I purchased the range. The technician came out and said a replacement part would take about a week or two to come in, I agreed to pay for the part initially and pay for installation when the part arrived. two weeks passed and I had not heard anything from JJ's. I called them and was told it would take another 2 to 4 weeks as the part was on back order. More time passed and not a word from JJs, once again I had to call them for any updates. I was told another 2 to 4 weeks and again no part and no update from JJ's. I continued to call for updates and was started given dates the part would be in and of course, every date passed with no word from them. I finally decided to call their competition who had the part ordered and installed in less than 48 hours. I contacted JJ's again and told them to cancel my order and refund my credit card to which they agreed to do. After a month, there was still no refund or even any contact with the issuing card company. A check for half the amount of the range top was finally sent in Mid October and I currently am fighting to obtain the balance.
The bottom line is do not do business with this company. They are unreliable and their customer service is a complete joke. I never received a single call during this entire ordeal, I had to initiate contact every single time. Save your time and take your business elsewhere, worst company I have ever dealt with.
This is the absolute WORST company EVER!!!!!! Horrible customer service.......I have never been hung up on before by someone that is supposed to HELP you!!!!! Refused to help and then began yelling back at me......I have been waiting for over 2 weeks for my washer to be fixed by these people. I have been lied to over and over again. It is not a priority for them, because it is not their washer!!!!! They never called me......I had to reach out to them EVERY time!!!! Please, whatever you do, do NOT use these people!!!!!!