JJS Property Management, Inc

Initial Business Response /* (1000, 8, 2016/03/08) */
The carpet was not "tore out prior to move out date". The Residents lease terminated on 1-31-16. The Residents scheduled their checkout of the apartment on 1-31-16 with our office staff. Upon arriving at the apartment, a strong animal urine...

was detected in the apartment. At that time the flooring was pulled back to identify the source. The Resident was present during this inspection and the odor was found to be animal urine located in the living room and by the apartment entry door. The Residents did not inform our office prior to their scheduled checkout time that their animal(s) damaged the flooring from urinating. The flooring in the apartment was new when these Residents moved into the apartment in August 2012. The Resident was not "charged for worn and stained carpet". The damaged caused by the animal urine required the flooring to be replaced and the sub floor sealed of the urine and odor. The charge to the Resident was prorated based upon the age of the carpet.
A "40% late/collection fee" was not charged to the Resident. Additional fees are only charged after an account is turned over to a collection agency. This was clearly stated in the letter provided to the Residents.
A return phone call and message was left each time.
Our online payment service identified the Resident as past status after their checkout date. The online payment service informs Residents to contact our JJS Property Management office when a transaction has failed.

Initial Business Response /* (1000, 12, 2015/07/13) */
Ms. [redacted] was contacted regarding an early move out of the apartment. The applicant had initiated this request. It was discussed with Ms. [redacted] that we would share her answer with the applicant and they would make their decision. No...

guarantee was given to Ms. [redacted] that they would be released early and if the applicant decided to Ms. [redacted] would be contacted. Since Ms. [redacted] was unable to commit to an exact move-out date, the applicant was unable to make their moving plans and decided on other arrangements. When Ms. [redacted] contacted our office with her early move-out date, she was informed the new Resident no longer needed the apartment early.
The new Resident signed their lease agreement on 4-15-15 with a scheduled move in date of 6-1-15.
The lease ending date was 5-31-15. The security deposit was refunded on 6-16-15, within the 21 days.
Initial Consumer Rebuttal /* (3000, 14, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with Ms. [redacted]. Our interactions were both a promise and a guarantee: mine that I will do my best to move out early, and hers that she will return the pro-rated rent for the remainder of the period. The contract agreement was reinforced multiple times until the new renter backed out on her decision. As early as May 11th, JJS Property sent official mail to the new renter on my address, which confirms that we had an understanding about us moving out early, so that they could move in soon.
I believe I have fulfilled my end of the contract fully. JJS Property is backing out of the understanding because their new tenant backed out on them. That is certainly not my responsibility, and I wish for our agreement to be upheld.
I have been returned my security deposit, minus $40 that were additionally kept for last month's rent. Consequently, JJS Property owes me $280, representing rent for the days May 15th-May 31st.
Final Business Response /* (4000, 16, 2015/07/29) */
We are confident that we did not make the promises or guarantees that Ms. [redacted] claims that we did. In an effort to be fair and resolve this matter we will pay Ms. [redacted] the $280 that she is asking for.
A check will be mailed from our office within the next 10 days.

On March 17, 2016 we requested a written letter from Ms. [redacted] authorizing JJS to rent her apartment to a new Resident earlier than her lease expiration date of 4-30-16.  Ms. [redacted] replied in a text message “I am not going to do that for sure until I hear from the new apartment I applied for...

but I should hear next week for sure.”  On March 24, 2016 we informed Ms. [redacted] that her apartment was rented.  We again requested the date from Ms. [redacted] the new Resident could move into the apartment prior to May 1, 2016 if they decided to.  Ms. [redacted] responded in a text message “I should find out tomorrow.”  We replied back stating “Okay let me know.  For now I will plan on May first until I hear from you.”  On March 25, 2016 Ms. [redacted]’s response was “I should know on Tuesday (3-29) for sure…out by April 2nd.”  On March 30, 2016 Ms. [redacted] inquired about the new Residents decision if they would be moving in early.  We accepted this as the written notice confirming the move out date could be 4-2-16 as stated in a previous email.  We then placed a call into the new Residents offering them a move in date as early as 4-3-16. On April 1, 2016 the new Residents responded declining an earlier move in date than May 1, 2016. As stated above on March 24, 2016, JJS informed Ms. [redacted] a May 1st move in was planned.  Receiving the confirmed move out date on March 30, 2016, the new Residents had already made their moving plans and could not change them with short notice.