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JK Plumbing and Heating

300 N Main st, North Brookfield, Massachusetts, United States, 01535

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I've gotten in contact with this contractor to provide me with a quote to replace my current boiler with the new Navien boiler. James did come to look at my boiler and provided me with a quote, which I then proceeded to apply for mass save 0% loan and applied for the loan with the bank using the quote James provided. After receiving the check from Align Credit Union, James and I spoke and he came to pick up the check the beginning of January. Per our conversation, the start date was set to be on January 20, 2020. The date came he never showed up. I've texted him to find out what was going on but he did not respond. Days later he responded with another date, January 27, 2020, came that day still did not show up. I waited a few days to see if he will respond, he then responded on January 29, 2020 that his truck had broken down. I decided to let him know that I would like to cancel his service on January 29, 2020 also which James agreed to give the money back and told me that he would have it for me the week after.

we are now in February , James has not contacted me regarding it, I decided to contact and multiple time, James did not respond until now.
Product_Or_Service: Navien tankless combo boiler

Desired Outcome

Refund I would like the full refund back in the amount of $7,536.00.

Customer Response • Apr 07, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The contractor have agreed to pay back in portions weekly until the loan is paid off. The contractor still owes $6500.00 Today's date April 7th 2020.

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Address: 300 N Main st, North Brookfield, Massachusetts, United States, 01535

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