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JK & Sons

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JK & Sons Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.KC Auto is an unethical organization to do business with. The owner is clearing lying to avoid being liable for damaging my vehicle. If I had damaged the vehicle like he claims then they would have saw the brake malfunction light on. Several people on the website have complained about the practices at KC Auto. Myself I have had bad experiences with them. Never again will I use their service. Since the owner is not willing to settle in a reasonable fashion I have no other choice but to proceed with taking them to court over this matter. When I attempted to change the brake pads. I took the wheel off and removed the old brake pads. The piston requires a special tool to push it back in. Because I did not have that special tool I had the car towed to KC Auto. I never even touch the parking brake. Again If as the owner says I damaged it the why in his response did he state no warning light was on? This clearly shows he is lying to cover himself. When I asked the owner why it would take days to replace brake pads. He said he kept ordering the wrong part. I expressed to him I wanted him to put my tire back on so I could drive the car to the dealership to do the repair. That's when he wanted to charge me labor for doing a job that was not authorized. This is the second time I had an issue with the owner replacing parts on my car without my approval. I think any judge would agree a shop has to have the car's owner authorize any parts or repairs done to their vehicle. I am very disappointed with the lack of professionalism of KC Auto. I hope other consumers are aware of their practices.
Regards,
*** ***

I would advise all consumers never take your vehicle to KC Auto. They have the worst communication and customer service. I brought my car in to have break pads put on. A job that should take no more than 2 hours. I stopped by the shop on day one to check on my vehicle. They informed me they had to order the pads. Therefore my car would not be ready that day. Then day 2 came. I stopped by the shop again. They told me they ordered the wrong pads 3 different times and my car was still not ready. I explained to the guy I would just prefer he put the tires back on and I'll take the car somewhere else to have the brake pads put on. He then informed me labor was already involved and he would have to charge me. I asked for what my car still needs brake pads. He kept saying he already put labor into the car flipping the rotors over. I asked him who authorized that. He said its standard every time they do a brake job. He charged me $112 for doing nothing. I explained to him that was unfair considering he did not place new pads on the car. Then he proceeded to get an attitude. I still have to wait for them to find the right brake pads to put on. I brought my car in on a Thursday morning at 9:00am. Two days later I still don't have my car. This has been the worst experience ever. I feel like they are holding my car hostage. All I want is to have my car back. The shop is closed on the weekend so I could be without my car until Monday. If the shop mechanic could not find the right part or did not have the knowledge to perform the job I wish he would had told me upfront. I could have taken my car to someone who knows how to fix things. I will NEVER in my life again have KC Auto work on my car again. Consumers beware!

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