A check was issued to [redacted] Financial by JKB Auto Sales on December 5, 2016 in the amount of $1,737.60 regarding cancellation and refund of the appropriate amount for the warranty purchased by [redacted] L. [redacted] and Andrew R. [redacted], as directed by [redacted] Warranty. Until the specific...
advice regarding payment is received from the warranty company, JKB does not make the refund. The check was mailed by Certified Mail to [redacted] Financial, as directed. Mrs. [redacted] should check again with [redacted] Financial. It does take some time to process the refunds as there is a series of necessary paperwork involved once the request is made.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
JKB Auto Sales acknowledges that [redacted] has alleged statements by three different unnamed shops that the 2015 Cadillac Escalade purchased by [redacted] had sustained frame damage. We requested that Mr. [redacted] provide JKB Auto Sales with a detailed written statement of the alleged...
frame damage from at least one of these alleged shops on their letterhead, or proof of the statements [redacted] alleges were made. [redacted] has refused to provide any written statement or proof.JKB Auto Sales decided to take the 2015 Cadillac Escalade back and offer it for resale rather than argue with [redacted] regarding the matter. The last thing JKB Auto Sales wants is an unhappy customer.It should be noted that [redacted] states that he and his family were unsafe driving the vehicle and "at risk" when driving it and that it could result in more serious and life threatening issues. If someone felt that way, they certainly should not drive the vehicle until repairs had been made. However, I will point out that [redacted] elected to drive the vehicle 10 hours from Nashville, TN in order to return it and park it on JKB's lot. If this vehicle was unsafe, with possible life-threatening issues, I don't believe Mr. [redacted] would have done that. It seems to me that a case of buyers' remorse was more likely his reason for wanting so badly to return the vehicle and reverse the deal.[redacted] also makes the statement that he was told the original title to the vehicle would be mailed to him in approximately three weeks, but that he never actually saw a copy of the title. A portion of that statement is false. He was informed that the original title assigned to him would be mailed after finance funding had been received from the lender, but he was presented with a copy of the Title for his review and acknowledgement signature. That signed copy is a part of JKB Auto Sales' file and has been retained.The sale has been reversed, the 2015 Cadillac Escalade is in JKB's possession, and the vehicle traded by [redacted] has been returned to him.
As I stated earlier, I apologize for the inconvenience involved to Mr. [redacted]. As also previously stated, apparently when Mr. [redacted] made calls to JKB Auto Sales regarding his warranty refund, he either spoke with the Finance Department or Sales Department - neither of which would have knowledge regarding his warranty cancellation and/or refund. At any rate, the warranty refund has been paid and mailed to the lender that advanced the funds to pay the warranty. Under JKB Auto Sales' agreement with the lender, all refunds for warranties must be presented to them and they, in turn, forward what is applicable to their borrower [[redacted], in this case]. Once JKB Auto Sales makes payment to the lender, it has no control over how long it takes the lender to process the refund on their end.At this point, all I can definitely tell Mr. [redacted] is that JKB Auto Sales has processed and paid the appropriate refund amount, as directed by the warranty company, direct to their lender.JKB Auto Sales appreciates the opportunity to do business with Mr. [redacted] and again, we apologize for the inconvenience concerning the processing of the warranty cancellation/refund.
Complaint: [redacted]
I am re*ecting this response because:Although I feel I was very clear last time I will repeat *yself. We are willing to settle for 900 in order to end this. However, we will not close the *atter with the Revdex.com or CPA or "accept" your response until we have received the check and it has cleared our bank. Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]Complaint: 12554848I am rejecting this response because: they are liars and everything they just claimed is a total lie! I will be providing a letter from the bodyshop that confirmed the framed damage this week. I cant stress enough how terrible these people are, I am glad I was able to return the car because they never provided the title ate the point of sale. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't agree with the fact that their departments didn't have the information needed to help me...and if they really didn't have the information, they should have had the common courtesy to call me back and let me know, so I can get my issue resolved. This obviously isn't the first issue with warranties and JKB, I imagine it wont be the last. I accept their response, I will just have to call the lender to get this figured out.
Regards,
[redacted]
As I explained to your representative by telephone earlier today, I am the one at *KB Auto Sales who receives emails from Revdex.com of Greater Kansas City, as well as the one responsible for investigating and responding. I have been away from the office for an extended period due to illness. Under...
the circumstances, I would greatly appreciate the opportunity to respond to the Complaint by [redacted]. [redacted] referenced above regarding the purchase on February 18, 2016 of a 2009 Cadillac Escalade by [redacted] and [redacted] from *KB Auto Sales. Statements *ade by [redacted]. [redacted] are *isstated or completely false, and *any facts are omitted. As indicated, the purchased unit required a replacement DVD player in the front unit and *KB Auto Sales agreed to replace the DVD player at no cost to [redacted] and [redacted], so long as the work was completed at *KB Auto sales within thirty [30] of the vehicle purchase. As the “We Owe Form” stated “I hereby accept this ‘We-owe’ with the understanding that it is valid for 30 days from the date of service and that I should *ake an appointment with the service department before the work detailed can be performed”. The form is signed by the customer. It was explained that the unit replacement was not a difficult process and would easily be accomplished. *KB Auto Sales obtained the necessary replacement DVD player. [redacted], the salesperson involved, contacted [redacted] by phone to let her know the DVD player was in and to schedule an appointment. An appointment was *ade by [redacted] to bring the vehicle in prior to her vacation. Though the appointment was *ade and the DVD player was on-hand, [redacted] failed to show up at the appointed time and failed to call to reschedule. Many telephone call attempts were *ade to [redacted] in an effort to get the DVD player installed, *essages were left, but the appointment was never rescheduled. Text *essages were sent to [redacted] to inquire. No response from [redacted]. Telephone calls were *ade to [redacted], *essages left with him, all in an effort by *KB Auto Sales to follow through on the We Owe. Copies of the phone records showing all the various calls *ade and text *essages sent are in our files. The statements *ade by [redacted]. [redacted] in her Complaint are false. *KB had the replacement DVD player and was ready and able to perform the installation. Given that fact and the fact that so *ultiple attempts were *ade to contact her to reschedule the installation, there would have been no point in failing to return any calls *ade to *KB Auto Sales by her. Given the facts of this *atter, *KB Auto Sales declines to pay the amount requested by [redacted]. [redacted] to reimburse her for the amount paid to *cCarthy Chevrolet Lee’s Summit for the radio she chose to have installed. *KB Auto Sales did not promise the pay for replacement of the DVD player if she took it to another shop, and did not authorize her to take it to another shop and *KB Auto Sales did not promise payment. *KB Auto Sales promised to replace the DVD player at its own shop, at its cost, within 30 days of purchase. The DVD player was obtained by *KB Auto Sales, [redacted]. [redacted] failed to keep the appointment for replacement, and failed to respond to all contact attempts following that. I hope this information is sufficient to satisfy the Complaint filed.If additional information is needed, please do not hesitate to contact *e. [redacted]. [redacted] *KB Auto Sales
[redacted] T. [redacted] voluntarily purchased a 2012 Ram 2500. He makes allegations in this Complaint that simply are not true. JKB Auto Sales did not sell him a hail-damaged truck. He is correct that photos of the vehicle were provided on-line. As well as the photos of the vehicle provided...
on-line, the salesman also did a live video chat with [redacted] T. [redacted] at the time he was purchasing the truck and that video chat included a complete walk-around of truck. The on-line photos, as well as the live video walk-around, were accurate before the sale AND AT THE TIME OF SALE. Nothing about the vehicle had been altered and there had been no hail damage to the truck. [redacted] T. [redacted] purchased this vehicle without seeing it in person and the vehicle was transported to him at his request. [redacted] T. [redacted] signed documention that he was purchasing the vehicle "as is-where is" and further acknowledged that JKB made no warranties regarding the truck. JKB Auto Sales cannot make suggestions as to what may have happened to the vehicle once it reached its destination, but there was no hail damage to this truck at the time of sale to [redacted] T. [redacted] by JKB Auto Sales.
[redacted] J. [redacted] voluntarily purchased a [redacted] 3500 from JKB Auto Sales on 02/20/2017. He makes many false accusations and statements in his Complaint. JKB Auto Sales did not lie to him about the vehicle. [redacted] J. [redacted] came to JKB Auto Sales and looked at this truck. The...
truck had a check-engine light on, but drove fine. Personnel sat down with Mr. [redacted] and his son and looked up on-line the common issues concerning this vehicle and discovered there was a recall for this particular issue with that truck. This on-line information was shown to the customer and specifically pointed out to him. JKB personnel also told him that the part involved for the recall repair was on national backorder through General Motors. After being provided all the available information, [redacted] J. [redacted] voluntarily chose to go forward with purchasing this truck. This was his voluntarily choice. At the time of sale, [redacted] J. [redacted] was offered an extended service contract and was further informed that the vehicle was being sold "as is", with no warranty at all by JKB Auto Sales. He and his son in response both stated that they knew about the issue and that it was not a big deal and that they would find the part, used, at a salvage location and would replace the part with another used part and it was no big deal. Both [redacted] J. [redacted] and his son stated that they knew how to work on diesel trucks. [redacted] J. [redacted] declined the offer to purchase a separate extended service contract.JKB also offered to [redacted] J. [redacted] that if JKB Auto Sales could locate the part, JKB would help with the install - at JKB Auto Sales' location - but JKB Auto Sales could not locate the part since it is on national backorder. [redacted] J. [redacted] indicated it was no big deal.[redacted] J. [redacted] signed a "We Owe Form", stating that nothing was owed to him following the sale. He also signed a document stating he was declining the offer to purchase a separate extended service contract from an independent warranty company. He signed a document entitled "No Refunds And No Warranties", acknowledging he was purchasing a used vehicle and JKB Auto Sales is not responsible for any past, present or future repairs or the lack thereof and acknowledging that any and all repairs after the sale would be his responsibility. Further, he signed a document acknowledging the "Buyer is responsible for and will pay for any and all repairs after delivery of the purchased vehicle unless otherwise written by the Selling Dealer. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle. Buyer accepts all responsibility for obtaining any and all inspections, at Buyer's cost", etc. [redacted] J. [redacted] should refer to the documents voluntarily signed by him.[redacted] J. [redacted] makes statements regarding about an extended warranty. That is not what he was told. When personnel was looking on-line with him for issues with this model truck, it was discovered that a recall had been issued and, under certain circumstances, an extended recall was involved. Nothing about General Motors extending the warranty.
The vehicle purchased by [redacted] was purchased by JKB Auto Sales on March 12, 2016. The original Title was presented by the seller at that time, which showed a Lien on the front. The seller stated that the Lien had been paid by them and they would locate it and get it to JKB. However, the...
seller was unable to locate it and agreed to contact the Lienholder for a duplicate. Meanwhile [redacted] came into JKB Auto Sales and elected to purchase the vehicle. The original seller was unable to obtain the required Lien Release and JKB Auto Sales staff began efforts to correct the matter. The situation with the Lien Release was explained to [redacted] and he was told on multiple occasions that the original Title was in the possession of JKB and had been since March 12, 2016, but it would not do any good to send him the Title without the Lien Release. After numerous requests to Credit Acceptance Co the proper Notarized Lien Release was finally received on May 26, 2016. On May 27, 2016 the original Title, with Notarized Lien Release, and a check to cover any late fees incurred, were sent to [redacted] by [redacted] for delivery on Saturday, May 28, 2016. The [redacted] package was received by [redacted] and signed for at 9:23 AM on May 28, 2016. This matter should now be concluded.
A check was issued to [redacted] Financial by JKB Auto Sales on December 5, 2016 in the amount of $1,737.60 regarding cancellation and refund of the appropriate amount for the warranty purchased by [redacted] L. [redacted] and Andrew R. [redacted], as directed by [redacted] Warranty. Until the specific...
advice regarding payment is received from the warranty company, JKB does not make the refund. The check was mailed by Certified Mail to [redacted] Financial, as directed. Mrs. [redacted] should check again with [redacted] Financial. It does take some time to process the refunds as there is a series of necessary paperwork involved once the request is made.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
JKB Auto Sales acknowledges that [redacted] has alleged statements by three different unnamed shops that the 2015 Cadillac Escalade purchased by [redacted] had sustained frame damage. We requested that Mr. [redacted] provide JKB Auto Sales with a detailed written statement of the alleged...
frame damage from at least one of these alleged shops on their letterhead, or proof of the statements [redacted] alleges were made. [redacted] has refused to provide any written statement or proof.JKB Auto Sales decided to take the 2015 Cadillac Escalade back and offer it for resale rather than argue with [redacted] regarding the matter. The last thing JKB Auto Sales wants is an unhappy customer.It should be noted that [redacted] states that he and his family were unsafe driving the vehicle and "at risk" when driving it and that it could result in more serious and life threatening issues. If someone felt that way, they certainly should not drive the vehicle until repairs had been made. However, I will point out that [redacted] elected to drive the vehicle 10 hours from Nashville, TN in order to return it and park it on JKB's lot. If this vehicle was unsafe, with possible life-threatening issues, I don't believe Mr. [redacted] would have done that. It seems to me that a case of buyers' remorse was more likely his reason for wanting so badly to return the vehicle and reverse the deal.[redacted] also makes the statement that he was told the original title to the vehicle would be mailed to him in approximately three weeks, but that he never actually saw a copy of the title. A portion of that statement is false. He was informed that the original title assigned to him would be mailed after finance funding had been received from the lender, but he was presented with a copy of the Title for his review and acknowledgement signature. That signed copy is a part of JKB Auto Sales' file and has been retained.The sale has been reversed, the 2015 Cadillac Escalade is in JKB's possession, and the vehicle traded by [redacted] has been returned to him.
As I stated earlier, I apologize for the inconvenience involved to Mr. [redacted]. As also previously stated, apparently when Mr. [redacted] made calls to JKB Auto Sales regarding his warranty refund, he either spoke with the Finance Department or Sales Department - neither of which would have knowledge regarding his warranty cancellation and/or refund. At any rate, the warranty refund has been paid and mailed to the lender that advanced the funds to pay the warranty. Under JKB Auto Sales' agreement with the lender, all refunds for warranties must be presented to them and they, in turn, forward what is applicable to their borrower [[redacted], in this case]. Once JKB Auto Sales makes payment to the lender, it has no control over how long it takes the lender to process the refund on their end.At this point, all I can definitely tell Mr. [redacted] is that JKB Auto Sales has processed and paid the appropriate refund amount, as directed by the warranty company, direct to their lender.JKB Auto Sales appreciates the opportunity to do business with Mr. [redacted] and again, we apologize for the inconvenience concerning the processing of the warranty cancellation/refund.
Complaint: [redacted]
I am re*ecting this response because:Although I feel I was very clear last time I will repeat *yself. We are willing to settle for 900 in order to end this. However, we will not close the *atter with the Revdex.com or CPA or "accept" your response until we have received the check and it has cleared our bank. Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]Complaint: 12554848I am rejecting this response because: they are liars and everything they just claimed is a total lie! I will be providing a letter from the bodyshop that confirmed the framed damage this week. I cant stress enough how terrible these people are, I am glad I was able to return the car because they never provided the title ate the point of sale. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't agree with the fact that their departments didn't have the information needed to help me...and if they really didn't have the information, they should have had the common courtesy to call me back and let me know, so I can get my issue resolved. This obviously isn't the first issue with warranties and JKB, I imagine it wont be the last. I accept their response, I will just have to call the lender to get this figured out.
Regards,
[redacted]
As I explained to your representative by telephone earlier today, I am the one at *KB Auto Sales who receives emails from Revdex.com of Greater Kansas City, as well as the one responsible for investigating and responding. I have been away from the office for an extended period due to illness. Under...
the circumstances, I would greatly appreciate the opportunity to respond to the Complaint by [redacted]. [redacted] referenced above regarding the purchase on February 18, 2016 of a 2009 Cadillac Escalade by [redacted] and [redacted] from *KB Auto Sales. Statements *ade by [redacted]. [redacted] are *isstated or completely false, and *any facts are omitted. As indicated, the purchased unit required a replacement DVD player in the front unit and *KB Auto Sales agreed to replace the DVD player at no cost to [redacted] and [redacted], so long as the work was completed at *KB Auto sales within thirty [30] of the vehicle purchase. As the “We Owe Form” stated “I hereby accept this ‘We-owe’ with the understanding that it is valid for 30 days from the date of service and that I should *ake an appointment with the service department before the work detailed can be performed”. The form is signed by the customer. It was explained that the unit replacement was not a difficult process and would easily be accomplished. *KB Auto Sales obtained the necessary replacement DVD player. [redacted], the salesperson involved, contacted [redacted] by phone to let her know the DVD player was in and to schedule an appointment. An appointment was *ade by [redacted] to bring the vehicle in prior to her vacation. Though the appointment was *ade and the DVD player was on-hand, [redacted] failed to show up at the appointed time and failed to call to reschedule. Many telephone call attempts were *ade to [redacted] in an effort to get the DVD player installed, *essages were left, but the appointment was never rescheduled. Text *essages were sent to [redacted] to inquire. No response from [redacted]. Telephone calls were *ade to [redacted], *essages left with him, all in an effort by *KB Auto Sales to follow through on the We Owe. Copies of the phone records showing all the various calls *ade and text *essages sent are in our files. The statements *ade by [redacted]. [redacted] in her Complaint are false. *KB had the replacement DVD player and was ready and able to perform the installation. Given that fact and the fact that so *ultiple attempts were *ade to contact her to reschedule the installation, there would have been no point in failing to return any calls *ade to *KB Auto Sales by her. Given the facts of this *atter, *KB Auto Sales declines to pay the amount requested by [redacted]. [redacted] to reimburse her for the amount paid to *cCarthy Chevrolet Lee’s Summit for the radio she chose to have installed. *KB Auto Sales did not promise the pay for replacement of the DVD player if she took it to another shop, and did not authorize her to take it to another shop and *KB Auto Sales did not promise payment. *KB Auto Sales promised to replace the DVD player at its own shop, at its cost, within 30 days of purchase. The DVD player was obtained by *KB Auto Sales, [redacted]. [redacted] failed to keep the appointment for replacement, and failed to respond to all contact attempts following that. I hope this information is sufficient to satisfy the Complaint filed.If additional information is needed, please do not hesitate to contact *e. [redacted]. [redacted] *KB Auto Sales
[redacted] T. [redacted] voluntarily purchased a 2012 Ram 2500. He makes allegations in this Complaint that simply are not true. JKB Auto Sales did not sell him a hail-damaged truck. He is correct that photos of the vehicle were provided on-line. As well as the photos of the vehicle provided...
on-line, the salesman also did a live video chat with [redacted] T. [redacted] at the time he was purchasing the truck and that video chat included a complete walk-around of truck. The on-line photos, as well as the live video walk-around, were accurate before the sale AND AT THE TIME OF SALE. Nothing about the vehicle had been altered and there had been no hail damage to the truck. [redacted] T. [redacted] purchased this vehicle without seeing it in person and the vehicle was transported to him at his request. [redacted] T. [redacted] signed documention that he was purchasing the vehicle "as is-where is" and further acknowledged that JKB made no warranties regarding the truck. JKB Auto Sales cannot make suggestions as to what may have happened to the vehicle once it reached its destination, but there was no hail damage to this truck at the time of sale to [redacted] T. [redacted] by JKB Auto Sales.
[redacted] J. [redacted] voluntarily purchased a [redacted] 3500 from JKB Auto Sales on 02/20/2017. He makes many false accusations and statements in his Complaint. JKB Auto Sales did not lie to him about the vehicle. [redacted] J. [redacted] came to JKB Auto Sales and looked at this truck. The...
truck had a check-engine light on, but drove fine. Personnel sat down with Mr. [redacted] and his son and looked up on-line the common issues concerning this vehicle and discovered there was a recall for this particular issue with that truck. This on-line information was shown to the customer and specifically pointed out to him. JKB personnel also told him that the part involved for the recall repair was on national backorder through General Motors. After being provided all the available information, [redacted] J. [redacted] voluntarily chose to go forward with purchasing this truck. This was his voluntarily choice. At the time of sale, [redacted] J. [redacted] was offered an extended service contract and was further informed that the vehicle was being sold "as is", with no warranty at all by JKB Auto Sales. He and his son in response both stated that they knew about the issue and that it was not a big deal and that they would find the part, used, at a salvage location and would replace the part with another used part and it was no big deal. Both [redacted] J. [redacted] and his son stated that they knew how to work on diesel trucks. [redacted] J. [redacted] declined the offer to purchase a separate extended service contract.JKB also offered to [redacted] J. [redacted] that if JKB Auto Sales could locate the part, JKB would help with the install - at JKB Auto Sales' location - but JKB Auto Sales could not locate the part since it is on national backorder. [redacted] J. [redacted] indicated it was no big deal.[redacted] J. [redacted] signed a "We Owe Form", stating that nothing was owed to him following the sale. He also signed a document stating he was declining the offer to purchase a separate extended service contract from an independent warranty company. He signed a document entitled "No Refunds And No Warranties", acknowledging he was purchasing a used vehicle and JKB Auto Sales is not responsible for any past, present or future repairs or the lack thereof and acknowledging that any and all repairs after the sale would be his responsibility. Further, he signed a document acknowledging the "Buyer is responsible for and will pay for any and all repairs after delivery of the purchased vehicle unless otherwise written by the Selling Dealer. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle. Buyer accepts all responsibility for obtaining any and all inspections, at Buyer's cost", etc. [redacted] J. [redacted] should refer to the documents voluntarily signed by him.[redacted] J. [redacted] makes statements regarding about an extended warranty. That is not what he was told. When personnel was looking on-line with him for issues with this model truck, it was discovered that a recall had been issued and, under certain circumstances, an extended recall was involved. Nothing about General Motors extending the warranty.
The vehicle purchased by [redacted] was purchased by JKB Auto Sales on March 12, 2016. The original Title was presented by the seller at that time, which showed a Lien on the front. The seller stated that the Lien had been paid by them and they would locate it and get it to JKB. However, the...
seller was unable to locate it and agreed to contact the Lienholder for a duplicate. Meanwhile [redacted] came into JKB Auto Sales and elected to purchase the vehicle. The original seller was unable to obtain the required Lien Release and JKB Auto Sales staff began efforts to correct the matter. The situation with the Lien Release was explained to [redacted] and he was told on multiple occasions that the original Title was in the possession of JKB and had been since March 12, 2016, but it would not do any good to send him the Title without the Lien Release. After numerous requests to Credit Acceptance Co the proper Notarized Lien Release was finally received on May 26, 2016. On May 27, 2016 the original Title, with Notarized Lien Release, and a check to cover any late fees incurred, were sent to [redacted] by [redacted] for delivery on Saturday, May 28, 2016. The [redacted] package was received by [redacted] and signed for at 9:23 AM on May 28, 2016. This matter should now be concluded.