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JKB Quality Homes LLC

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JKB Quality Homes LLC Reviews (2)

Craft-e-Corner received a letter from you today stating that a customer concern was received by the Revdex.com The ID is [redacted] and was in reference to a concern filed by [redacted] , Amazon order# [redacted] The customer stated that she did not receive the Silhouette Cameo bundle that she had purchased on Amazon.I have reviewed this letter and found that we do not have any record of this order number in our order processing system, emails or on Amazon directly I also do not see this customers name anywhere in our order history I contacted Amazon Seller Support this morning and spoke with [redacted] who was able to verify that this order number is correct, but stated that this order was from a different seller on Amazon Attached I have scanned your original letter and a copy of the email that I received from [redacted] at Amazon seller support stating that this order was not with Craft-e-Corner I have also pulled a sales report from Amazon that shows all of Craft-e-Corner's Cameo sales from the day before, the day of and the day after Ms [redacted] states she purchased her item, per Amazon's recommendations Please note that this order number is not located in the list of orders.I believe that this order may have been placed with another seller on Amazon and the customer mistook Craft-e-Corner as the seller I would recommend that Ms [redacted] contact Amazon Customer Service at [redacted] to verify which company this order originated with.Please review these documents and contact me directly should you have any questions or if you need further information I can be reached at [redacted] Please ensure that this complaint is not logged against Craft-e-Corner While this is quite a valid concern, I believe the customer was mistaken with whom she purchased this item from I have copied Ms [redacted] on this correspondence so that she can review this information and take further steps if she feels it is necessary Sincerely,***Craft-e-Corner Customer Service

Craft-e-Corner received a letter from you today stating that a customer concern was received by the Revdex.com.  The ID is [redacted] and was in reference to a concern filed by [redacted], Amazon order#[redacted].  The customer stated that she did not...

receive the Silhouette Cameo bundle that she had purchased on Amazon.I have reviewed this letter and found that we do not have any record of this order number in our order processing system, emails or on Amazon directly.  I also do not see this customers name anywhere in our order history.  I contacted Amazon Seller Support this morning and spoke with [redacted] who was able to verify that this order number is correct, but stated that this order was from a different seller on Amazon.  Attached I have scanned your original letter and a copy of the email that I received from [redacted] at Amazon seller support stating that this order was not with Craft-e-Corner.  I have also pulled a sales report from Amazon that shows all of Craft-e-Corner's Cameo sales from the day before, the day of and the day after Ms. [redacted] states she purchased her item, per Amazon's recommendations.  Please note that this order number is not located in the list of orders.I believe that this order may have been placed with another seller on Amazon and the customer mistook Craft-e-Corner as the seller.  I would recommend that Ms. [redacted] contact Amazon Customer Service at [redacted] to verify which company this order originated with.Please review these documents and contact me directly should you have any questions or if you need further information.  I can be reached at [redacted]. Please ensure that this complaint is not logged against Craft-e-Corner.  While this is quite a valid concern, I believe the customer was mistaken with whom she purchased this item from.  I have copied Ms. [redacted] on this correspondence so that she can review this information and take further steps if she feels it is necessary.   Sincerely,[redacted]Craft-e-Corner Customer Service

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