JKE, Inc. Reviews (1)
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JKE, Inc. Rating
Description: Floor Materials - Retail, Internet Selling Services
Address: 110 Knapp Dr STE 150, Battle Creek, Michigan, United States, 49015-4111
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The company says: '100% satisfaction, 100% money back guarantee'. It's NOT truth.I bought 'Complete Home Kit LamanatorPlus Cleaning' for $89.95 on 03/30/2014. I paid it by PayPal. I used the products two months later. The products don't work. I wrote to the company two times: they NEVER answered to me.Desired SettlementIf the company doesn't refund me, it have to stop to write on its website '100% money back guarantee'. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: info.[redacted]The customer purchased the kit on 3/30/14. The first email he sent to us stating he was having some issues was on 8/17/14. This was about 4 1/2 months after initial purchase. We sell a floor covering product that shines and restores floors. Our money back guarantee is good for 30 days. We feel that is more than enough time for the customers to decide if the product worked to their satisfaction. We cannot guarantee a floor restoration product for an indefinite period of time. His initial email, again after 4 1/2 months, never once asked for any help or resolution but simply if the money back guarantee still applied. His second email came on 10/27/14 and did not ask any questions but just accused our company of not standing behind the guarantee.