JKirsten Homes

Complaint: [redacted] I am rejecting this response because:we closed on our $733K home April 28, We have three outstanding items that J [redacted] Homes needs to remedyFirstly, there appears to be water damage on trim in the breakfast room at the stationary French door [redacted] has seen this and agreed to have it repaired (again)However, J [redacted] is claiming that the warranty is null because we retiled the kitchen after closingThis same area had water damage in May, On May 2015, [redacted] supervised a crew that removed the trim and determined that there was a leak related to the installation of the stationary French doorI have photos of the trim before that repairIt is similar to the current photo I have of the current discoloration of the same area that was repaired last MayThis damage is not due to tiling or wall paint as J [redacted] is now claimingThe tile and paint were done before the first repair that J [redacted] performed [redacted] stated the damage was due to the installation of the doorIt should be properly repairedAlso, if needed, I can provide the background related to our having to retile the kitchenWe accepted a remedy of J [redacted] paying for removing the original tileSecond, the casita bathtub is still damaged and needs a proper patchThis tub was damaged by a J [redacted] subcontractor prior to closingRather than demanding a new tub, we accepted a patch to be done [redacted] told us the tub would look brand new (as it should - it is a new home)The first patch peeled not long afterwards (I have photos [redacted] and [redacted] were sent the photos and [redacted] saw in person)The second patch has yellowed and is rough, rather than smooth like the rest of the tubAgain, [redacted] agrees this needed to be properly repairedI have not received a response to my latest requests for a scheduled repairThird, settling cracks in trim that builders usually repair at the one year anniversaryWe confirmed that J [redacted] provided this service prior to signing the contract back in September, [redacted] also many times confirmed this would be doneI also have it in writing from [redacted] ***J [redacted] is now claiming that they do not do this and that the touch up kit provided at closing was for that purposeThis is simply not trueWe have been extremely patient during the last year having several defects repairedI have pictures and documentation that support this claimAll we want is for the builder of our "luxury" ( [redacted] adjective describing our home on their Facebook page) home to do what is right and what they already agreed to do [redacted]

Please remove this complaintOur law firm has contacted the home owner directly to settle the invalid complaintThe complaint is invalid and out of lineSincerely, [redacted]

Complaint: ***
I am rejecting this response because:we closed on
our $733K home April 28, We have three outstanding items that J*** Homes needs to remedyFirstly, there appears to be water damage on trim in the breakfast room at the stationary French door*** *** has seen this and agreed to have it repaired (again)However, J*** is claiming that the warranty is null because we retiled the kitchen after closingThis same area had water damage in May, On May 2015, *** *** supervised a crew that removed the trim and determined that there was a leak related to the installation of the stationary French doorI have photos of the trim before that repairIt is similar to the current photo I have of the current discoloration of the same area that was repaired last MayThis damage is not due to tiling or wall paint as J*** is now claimingThe tile and paint were done before the first repair that J*** performed*** *** stated the damage was due to the installation of the doorIt should be properly repairedAlso, if needed, I can provide the background related to our having to retile the kitchenWe accepted a remedy of J*** paying for removing the original tileSecond, the casita bathtub is still damaged and needs a proper patchThis tub was damaged by a J*** subcontractor prior to closingRather than demanding a new tub, we accepted a patch to be done*** *** told us the tub would look brand new (as it should - it is a new home)The first patch peeled not long afterwards (I have photos*** *** and *** *** were sent the photos and *** *** saw in person)The second patch has yellowed and is rough, rather than smooth like the rest of the tubAgain, *** *** agrees this needed to be properly repairedI have not received a response to my latest requests for a scheduled repairThird, settling cracks in trim that builders usually repair at the one year anniversaryWe confirmed that J*** provided this service prior to signing the contract back in September, *** *** also many times confirmed this would be doneI also have it in writing from *** ***J*** is now claiming that they do not do this and that the touch up kit provided at closing was for that purposeThis is simply not trueWe have been extremely patient during the last year having several defects repairedI have pictures and documentation that support this claimAll we want is for the builder of our "luxury" (*** adjective describing our home on their Facebook page) home to do what is right and what they already agreed to do
*** ***

Please remove this complaint. Our law firm has contacted the home owner directly to settle the invalid complaint. The complaint is invalid and out of line.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:we closed on our $733K home April 28, 2015....

We have three outstanding items that J[redacted] Homes needs to remedy. Firstly, there appears to be water damage on trim in the breakfast room at the stationary French door. [redacted] has seen this and agreed to have it repaired (again). However, J[redacted] is claiming that the warranty is null because we retiled the kitchen after closing. This same area had water damage in May, 2015. On May 20. 2015, [redacted] supervised a crew that removed the trim and determined that there was a leak related to the installation of the stationary French door. I have photos of the trim before that repair. It is similar to the current photo I have of the current discoloration of the same area that was repaired last May. This damage is not due to tiling or wall paint as J[redacted] is now claiming. The tile and paint were done before the first repair that J[redacted] performed. [redacted] stated the damage was due to the installation of the door. It should be properly repaired. Also, if needed, I can provide the background related to our having to retile the kitchen. We accepted a remedy of J[redacted] paying for removing the original tile. Second, the casita bathtub is still damaged and needs a proper patch. This tub was damaged by a J[redacted] subcontractor prior to closing. Rather than demanding a new tub, we accepted a patch to be done. [redacted] told us the tub would look brand new (as it should - it is a new home). The first patch peeled not long afterwards (I have photos. [redacted] and [redacted] were sent the photos and [redacted] saw in person). The second patch has yellowed and is rough, rather than smooth like the rest of the tub. Again, [redacted] agrees this needed to be properly repaired. I have not received a response to my latest requests for a scheduled repair. Third, normal settling cracks in trim that builders usually repair at the one year anniversary. We confirmed that J[redacted] provided this service prior to signing the contract back in September, 2015. [redacted] also many times confirmed this would be done. I also have it in writing from [redacted]. J[redacted] is now claiming that they do not do this and that the touch up kit provided at closing was for that purpose. This is simply not true. We have been extremely patient during the last year having several defects repaired. I have pictures and documentation that support this claim. All we want is for the builder of our "luxury" ([redacted] adjective describing our home on their Facebook page) home to do what is right and what they already agreed to do.
[redacted]

Please remove this complaint. Our law firm has contacted the home owner directly to settle the invalid complaint. The complaint is invalid and out of line.
Sincerely, [redacted]