JKM Electric Inc

This is why I don't do residential work. This is my first complaint ever. I am a small business that respects individuals and expects that in return "it's simple". I couldn't provide an estimate because the scope wasn't clear. The home owner had issues he wanted fixed including a in identified...

number of circuits he wanted in a existing panel. When I mentioned 1000-150 I hadn't even seen the project. When I saw the existing panel with 12 circuits we had to relocate to another panel and ten circuits he wanted to move into the exist, basically swapping circuit I new it would take time but I still couldn't judge that time. I simply said wel'll get it done for you. The inspector came to inspect and said wonderful job, didn't know JKM but they do good work. That's my side of the story. I sent him a bill and he doesn't want to pay for the second day of labor.

[redacted], you are a very frustrated man. I'm sorry you feel so angry. You've obviously never owned your own business. I'm done with this petty conversation, have a good life. Enjoy your two backup systems.Tell us why here..

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  It does not address the issue and is not factually accurate.  Jim from JKM failed to mention he was on site and examined the  work to be done before any work was started. He failed to say he had a complete set of pictures mailed to him prior to coming out to the site to begin any work. He failed to mention that he missed an appointment in it's entirety with no phone call to provide an estimate before the beginning of any work. He was asked again for both a verbal and written estimate. He repeated to me $1,000-$1,500 and said he would send me a written estimate. It never happened. He does not explain why he refuses to send an itemized invoice, he fails to explain why he used parts that were years old sitting in his warehouse "Waiting for a job to use them on.", he fails to address why no notification was made when the cost exceeded his estimate. Not by just a little, but doubling the cost initially quoted.  He offers no solutions, only weak excuses while continuing to question my integrity. He charged me $350 for a $56 permit.  If you don't do residential work, than say that. How would your commercial accounts feel if you failed to provide them with a written estimate, an itemized invoice and then charged them double what the job was quoted as costing.  They would not stand for it and would hold you accountable just as I am.  I will repeat what I have said before...I am not questioning the quality of the work, just the business/administration aspect of it. The owner has no customer service skills as can be evidenced by his communications.  If the original quote was what I was actually charged in the end, I would not have had the work done or authorized any work to begin.
Regards,
[redacted]