Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease note that their response states clearly that the RARELY rate match Shouldn't that have been clearly stated when I filled out the application? Their representatives shouldn't have given the understanding that they would match without mentioning how rare an event that is Instead the statement was "we can match that rate" was madeOn the phone, their representatives state that they...."don't rate match at all." This is more likely the true statement they should have made in October of and I would not have proceeded with the applicationI was very clear about this point when I filled out the application This was witnessed by my friend, [redacted] , who also understood the promises were that they would be matching my existing credit card rateI will acquire a statement from my friend and submit it for Revdex.com reviewPayments on the account were discontinued when it was apparent they had no intention to honor those promises Is it not suspicious that the response from the business mentions that they noted the rate match on the application but did not include a copy of that? Submitting a copy of that application would easily make or break their case Could this be that it would contractually verify my complaint? Is there any evidence that they have ever rate matched? In good faith I have offered to pay off the principal and some of the late fees to settle this account but their preference is to have this go to collections, pay the collector a large part of the debt and ruin my creditThat is the best customer service they can offerOther potential customers should be aware of the business practices of this credit union and the complaint should remain as a warning of the outcomes of dealing with suc Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease note that their response states clearly that the RARELY rate match Shouldn't that have been clearly stated when I filled out the application? Their representatives shouldn't have given the understanding that they would match without mentioning how rare an event that is Instead the statement was "we can match that rate" was madeOn the phone, their representatives state that they...."don't rate match at all." This is more likely the true statement they should have made in October of and I would not have proceeded with the applicationI was very clear about this point when I filled out the application This was witnessed by my friend, [redacted] , who also understood the promises were that they would be matching my existing credit card rateI will acquire a statement from my friend and submit it for Revdex.com reviewPayments on the account were discontinued when it was apparent they had no intention to honor those promises Is it not suspicious that the response from the business mentions that they noted the rate match on the application but did not include a copy of that? Submitting a copy of that application would easily make or break their case Could this be that it would contractually verify my complaint? Is there any evidence that they have ever rate matched? In good faith I have offered to pay off the principal and some of the late fees to settle this account but their preference is to have this go to collections, pay the collector a large part of the debt and ruin my creditThat is the best customer service they can offerOther potential customers should be aware of the business practices of this credit union and the complaint should remain as a warning of the outcomes of dealing with suc Regards, [redacted] ***