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JKS Electrical Inc

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JKS Electrical Inc Reviews (1)

Initial Business Response /* (1000, 8, 2015/04/20) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
I would like to make clear that the installation and purchase were two parts of the processThis was for a season Christmas
lighting installation on his sq ft home and exterior surrounding fence lineThe customer was made clear that the led's were considered an upgrade from the standard install and would be additional for the lights themselvesAlthough I do now nor have I ever warrantied products, I agreed to make an effort to get these lights exchanged if possible with an upgraded product as these failed in random order several timesI went back at my expense, purchased additional lights to replace the sections that failed and never asked the customer to compensate me for the material cost or laborAfter the season was over and the lights were removed I made an attempt to deal with both Home Depot as the supplier and with the Manufacturer to resolve this matter as the customer was explicit in demanding not just an exact replacement but either an upgrade or different styleI did not get the response in the customers idealist timeline and we had several conversations throughout the process (although he is claiming that I was unreachable, I have text messages and voice-mails to prove the contact) I have been threatened physically by the customer, and threatened by his wife to try and make every effort possible to ruin my business (which I have verifiable proof of) to cause harm to me at my home or anywhere he may come in contact meIt was at this time I explained that I would no longer make any further effort to resolve this matter on their behalf and would instead return the lights to themIn fear of a physical confrontation I returned their products to them at their place of business(Farmers Boys in Murrieta, Ca ) and had one of their staff members sign the proof of delivery and have proof of the time, date, and signature of the said deliveryAt that time I reiterated to the customer that they now have their products and that all business and contact from this point forward is concluded and final
They continued to harass me dailyIt was only after I made them aware that I have the proof of the physical threat made to my person and family that I received several more messages that were slightly more neutral in nature and my response remained the same("You have received your products you demanded and I am requesting that all contact be terminated and the harassment stop"
I can only hope that this matter is considered resolved and closed as the customer has been given his products in fullI will also be pursuing civil criminal charges against the customer for the physical threats made

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Address: 3385 Cl3385 Claremont St, Hemet, California, United States, 92545

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