JKT Construction Design

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ We were hired and completed a job for Ms [redacted] She hired us and signed a contract to do work in her entire homeShe made the initial depositHalf way through the project she made a second payment, never indicating an issueUpon completion of the project she made the final paymentAt no time was an issue about the work we did brought to our attentionIn fact, before the first project was even completed, she asked us to do a second projectWe told her we would need to complete one contract before starting another with herWe presented her with the second contractShe indicated that she was stressed out and cash flow was an issueSo we suggested it was best to hold off on the second stage of workHowever, she emailed us and met us in person telling us she felt comfortable moving forwardHowever, she never signed a contract with usSo we decided to do work for her and as soon as a section was complete, ask for payment, then begin a next stageThis was the way for us to work with her even though she never signed the second contract for the second stage of work to be doneA week into the second project she did not make the first full payment, and only paid a portion of what was dueWe presented her with a full detailed invoice and spoke with her in great detail about what was due, what it included and that payment was due so we could proceedShe refused paymentWe let her know we did not feel comfortable about leaving a project incomplete but that we were unable to work without payWe let her know as soon as a full payment was made we could continue workTo date, she has not made full payment for work done to date, in spite of our efforts to work with herCountless hours were spent meeting with her in person, emailing and talking on the phoneEach time it was communicated we were willing to work with herShe refusedWork by JKT was always completed with the utmost care and concernWe have pictures of completed work tooAs for quality of items such as cabinets, she purchased those from [redacted] , not usIn fact, she purchased most of her supplies and we only installed themWe did sand and paint the cabinetsThey were the builder grade cabinets, not high endAs for the vanity in question, she never paid for it at [redacted] The floor/tile issue was brought to her attention during the first phaseWe told her the joists needed to be replacedIt was more than she wanted to spendSo we laid tile twice and fixed the issues we sawIt is unfortunate Ms [redacted] has chosen this route of communication as we are, and have always been available to discuss this matterIf Ms [redacted] would like her second project completed, she will need to sign the contract, make payment and then work will resume

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
JKT Construction and Design did have a contract with [redacted] owner of [redacted] Motel in Macon to remodel 10 hotel...

rooms. We have only met with him and his dad (who speaks broken English and said he doesn't understand what we say). We have never met with [redacted] in person and have no idea how or what she knows or why she filed a compliant since she was not present during any of our physical meetings. To our knowledge she is the receptionist who just funnels emails and was never part of our detailed talks while on the site. We took on the project because motel said a previous contractor had been in and left halfway through the project. So we picked up where he left off and completed 4 rooms. One was left half done since the motel had run out of supplies. We let [redacted] know that we needed a tub so that we could continue working in the 5th room. Since the motel was to provide all the supplies, we needed him to get this before we could proceed.We let them know this several times but he never got it for us. After completing 4 rooms, and passing city inspection for the plumbing and remodel work we did, we let the motel know that work would need to halt until they addressed the brittle wiring and roof leak that was uncovered during the remodel.For that they would need a licensed electrician and a total roof replacement. We also let the city inspector know about our concerns about the wiring as well. During the project we met with two city inspectors and were not made aware by the officials of any failed inspection for our work which included plumbing and construction. If there was a failed inspection, it was not our work, but the condition of the wiring that was preexisting. When [redacted] refused to address those issues we told him we did not feel comfortable completing the remaining rooms and voided the contract and did not receive any further money from him. He then became angry and threatened us. The remaining 5 rooms were not touched by us and were in the same condition when we left as when we began. At no time did we keep rooms from being rented or create a loss for business. Prior to our final meeting, the motel paid us weekly, as work was done. They were very happy with our work, even fixing us food. We even met with the banker, who gave his approval to continue funding the project on a weekly basis. They motel never halted payment due to any issues while we were there. As for purchases, the hotel supplied their own materials. There were times we bought supplies they needed. When that happened, we gave them receipts and they reimbursed us for the supplies we used for the renovation. If an item was needed that we could not purchase as a company, we let them know and they gave us permission to get it. Each time we showed them receipts. At no time during the project did they bring to our attention any questions they had regarding supplies or purchases. Throughout the project we took before and after pictures, documented each room and the supplies used. We also have videos of each room we did documenting them to be in working order and in rentable condition. We met with [redacted] a few times but he never told us, in person about any issues he had. After we asked, he did provided an emailed punch list of things he wanted done items. We completed the items on the list that were within our contractual agreement do do. Once that list was done, there was not another list brought to our attention. After we voided the contract, [redacted] said there was one issue with the roof and one with a drain.We told him we'd be more than happy to take care of those issues. We just needed to know who was in the rooms after us, what they did, and what the issue was. However, he never let us know or asked us to follow up on anything. Once we voided the contract, [redacted] got upset and to date, he has not reconciled the outstanding bill he owes us in the amount of $4644.40. This was for the extra drywall work he wanted, that was in addition to the regular renovations. Unfortunately after we left this job, many individuals contacted us expressing their negative interactions with [redacted] including false accusations, failure to pay and fraud. We are now partnering with Home Depot's fraud division to show the fraudulent claims that [redacted] has made to them regarding his account. It has been made clear to us that [redacted] has a history of creating issues that are not valid. We have also made available all our documentation to others, including Home Deopot, who have had issues with this motel, as they have been through multiple contractors who have halted work due to safety issues with the outdated and old motel and problems of prompt payments. Should [redacted] take legal action we have adequate information, including time and date stamped emails, texts, pictures and videos to show the work we did was done in a quality manner and to document the supplies they provided were used solely for the motel renovation. We take pride in what we do and have never been unavailable to address any concerns. It is sad that at no time since our last meeting with [redacted], has he, or anyone else from the motel been in contact with us or asked for any type of reconciliation. This complaint is the first we've heard from them in over a month.

Initial Business Response /* (1000, 5, 2015/07/10) */
We were hired and completed a job for Ms. [redacted]. She hired us and signed a contract to do work in her entire home. She made the initial deposit. Half way through the project she made a second payment, never indicating an issue. Upon...

completion of the project she made the final payment. At no time was an issue about the work we did brought to our attention. In fact, before the first project was even completed, she asked us to do a second project. We told her we would need to complete one contract before starting another with her. We presented her with the second contract. She indicated that she was stressed out and cash flow was an issue. So we suggested it was best to hold off on the second stage of work. However, she emailed us and met us in person telling us she felt comfortable moving forward. However, she never signed a contract with us. So we decided to do work for her and as soon as a section was complete, ask for payment, then begin a next stage. This was the way for us to work with her even though she never signed the second contract for the second stage of work to be done. A week into the second project she did not make the first full payment, and only paid a portion of what was due. We presented her with a full detailed invoice and spoke with her in great detail about what was due, what it included and that payment was due so we could proceed. She refused payment. We let her know we did not feel comfortable about leaving a project incomplete but that we were unable to work without pay. We let her know as soon as a full payment was made we could continue work. To date, she has not made full payment for work done to date, in spite of our efforts to work with her. Countless hours were spent meeting with her in person, emailing and talking on the phone. Each time it was communicated we were willing to work with her. She refused. Work by JKT was always completed with the utmost care and concern. We have pictures of completed work too. As for quality of items such as cabinets, she purchased those from [redacted], not us. In fact, she purchased most of her supplies and we only installed them. We did sand and paint the cabinets. They were the builder grade cabinets, not high end. As for the vanity in question, she never paid for it at [redacted]. The floor/tile issue was brought to her attention during the first phase. We told her the joists needed to be replaced. It was more than she wanted to spend. So we laid tile twice and fixed the issues we saw. It is unfortunate Ms. [redacted] has chosen this route of communication as we are, and have always been available to discuss this matter. If Ms. [redacted] would like her second project completed, she will need to sign the contract, make payment and then work will resume.