Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize for the inconvenience caused by the installation not being added to the customer's orderIt's never our intent to aggravate our customersIf I understand correctly, the installation was completed the following day, at the agreed upon priceI'd be happy to send the customer a gift card to the store as a token of our regret Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my understand, and the personal involved- it's very unprofessional to treat customers the way I was treatedYes, the installation occurred a day late BUT I was told directly on the phone it would take place the day of deliveryI do not believe ABT is completing ubderatanding that their customer service representative stated the information to me and never followed throughIn this case, the customer, I, should be reminbursedIf you need further documentation I will supply the video recording of phone Of [redacted] stating the installment price and date How rudely he spoke to me after his mistakeUnless, ABT approves of this type of service (treat customers with disrespect and continually lie" Final Business Response / [redacted] (4000, 9, 2014/12/31) */ I fully accept that the customers expectation was that the tv was to be installed and that we somehow did not charge for or schedule installationI further understand that this was an inconvenience to the customer for which I am truly sorryI had offered to send the customer a gift card for her inconvenience, if she would prefer I will credit her back $of the install and issue her a checkI have spoken to her salesperson about how he handled this situation Consumer Response / [redacted] (3000, 18, 2015/01/19) */ I have still not received my resolution from this caseABT stated a check would be coming through the mail, for the inconvenienceNothing has been received, extremely disappointing Business Response / [redacted] (4000, 20, 2015/01/19) */ Credit was applied todayThere was some confusion internally because of a previous credit Business Response / [redacted] (2000, 22, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response / [redacted] (3000, 18, 2015/01/19) */ I have still not received my resolution from this caseABT stated a check would be coming through the mail, for the inconvenienceNothing has been received, extremely disappointing Business Response / [redacted] (4000, 20, 2015/01/19) */ Credit was applied todayThere was some confusion internally because of a previous credit Business Response / [redacted] (2000, 22, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response / [redacted] (3000, 27, 2015/02/03) */ This case was opened on 12/28/and I still have NOT received my refund of $(I was told there was a mishap with the refund processing, and it would be done the middle of January.) We are now in the first week of February and nothing has been received from ABT Business Response / [redacted] (4000, 29, 2015/02/03) */ Refund was processed on 1/21/as an electronic transfer to the customers checking account Business Response / [redacted] (2000, 31, 2015/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize for the inconvenience caused by the installation not being added to the customer's orderIt's never our intent to aggravate our customersIf I understand correctly, the installation was completed the following day, at the agreed upon priceI'd be happy to send the customer a gift card to the store as a token of our regret Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) To my understand, and the personal involved- it's very unprofessional to treat customers the way I was treatedYes, the installation occurred a day late BUT I was told directly on the phone it would take place the day of deliveryI do not believe ABT is completing ubderatanding that their customer service representative stated the information to me and never followed throughIn this case, the customer, I, should be reminbursedIf you need further documentation I will supply the video recording of phone Of [redacted] stating the installment price and date How rudely he spoke to me after his mistakeUnless, ABT approves of this type of service (treat customers with disrespect and continually lie" Final Business Response / [redacted] (4000, 9, 2014/12/31) */ I fully accept that the customers expectation was that the tv was to be installed and that we somehow did not charge for or schedule installationI further understand that this was an inconvenience to the customer for which I am truly sorryI had offered to send the customer a gift card for her inconvenience, if she would prefer I will credit her back $of the install and issue her a checkI have spoken to her salesperson about how he handled this situation Consumer Response / [redacted] (3000, 18, 2015/01/19) */ I have still not received my resolution from this caseABT stated a check would be coming through the mail, for the inconvenienceNothing has been received, extremely disappointing Business Response / [redacted] (4000, 20, 2015/01/19) */ Credit was applied todayThere was some confusion internally because of a previous credit Business Response / [redacted] (2000, 22, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response / [redacted] (3000, 18, 2015/01/19) */ I have still not received my resolution from this caseABT stated a check would be coming through the mail, for the inconvenienceNothing has been received, extremely disappointing Business Response / [redacted] (4000, 20, 2015/01/19) */ Credit was applied todayThere was some confusion internally because of a previous credit Business Response / [redacted] (2000, 22, 2015/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response / [redacted] (3000, 27, 2015/02/03) */ This case was opened on 12/28/and I still have NOT received my refund of $(I was told there was a mishap with the refund processing, and it would be done the middle of January.) We are now in the first week of February and nothing has been received from ABT Business Response / [redacted] (4000, 29, 2015/02/03) */ Refund was processed on 1/21/as an electronic transfer to the customers checking account Business Response / [redacted] (2000, 31, 2015/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)