we reached out to [redacted] to expedite their investigation, I'm told we will have an answer today If they accept the claim, we will send the customer a replacement to arrive before christmas
Service ticket was finalized yesterday Customers credit of $to his discover was processed this morning I apologize for the delay in completion of his repair**
Our service manager spoke to the customer yesterday and explained that while the labor was not covered under warranty, we would waive the $labor fee Fee has been waived
We were last out to the customers home for their dishwasher 7/2/2015, over years ago At that time we cleaned out the sump filter (a user maintainable filter) This is the only service on record for the dishwasher The dishwasher is now years out of warranty, and we will be happy to service it, however there will be a charge at this point The dishwasher is now over 1/years old
I spoke to the customer today and apologized for the delay in getting his sump pump fixed He has already had it replaced by another contractor, so we are taking back the defective unit and refunding the purchase price
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Still very expensive Could they provide more assistance on the parts cost? We have been extremely loyal customers throughout the years! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCan we find out what the warranty on the part is? We would like to know that if we pay $that it will last for more than a few monthsThanks, [redacted]
Customers merchandise was shipped via UPS on 8/10/and according to UPS was delivered on 8/15/ UPS confirmed the delivery address after a tracer was ordered on 8/23/ We have asked UPS to initiate another investigation, the results of which are due on 12/
After inspecting the damage, we felt like the marks did not line up with where a dolly could have traveled Also, it was noted that some of the marks that were pointed out had signs of age and could not have been from our delivery Ultimately for these reasons, the customers claim was denied
The reimbursement will be made in the form of a check As no receipts or lists of lost food were provided at the time of the other two issues, no reimbursement was issued I am willing to reimburse for the current issue, without documentation as a goodwill gesture
I apologize for the delay in receiving the range We were unaware that they were unavailable at the time of purchase I'd be happy to supply a loaner range to get through the holidays
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , before I accept the response, please set forth the terms of the warranty agreement Specific items with dates of warranty, time length and what is covered and not covered for each item Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I spoke to the customer this morning and arranged the exchange of her washer on Tues 2/
we reached out to [redacted] to expedite their investigation, I'm told we will have an answer today If they accept the claim, we will send the customer a replacement to arrive before christmas
Service ticket was finalized yesterday Customers credit of $to his discover was processed this morning I apologize for the delay in completion of his repair**
Our service manager spoke to the customer yesterday and explained that while the labor was not covered under warranty, we would waive the $labor fee Fee has been waived
We were last out to the customers home for their dishwasher 7/2/2015, over years ago At that time we cleaned out the sump filter (a user maintainable filter) This is the only service on record for the dishwasher The dishwasher is now years out of warranty, and we will be happy to service it, however there will be a charge at this point The dishwasher is now over 1/years old
I spoke to the customer today and apologized for the delay in getting his sump pump fixed He has already had it replaced by another contractor, so we are taking back the defective unit and refunding the purchase price
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Still very expensive Could they provide more assistance on the parts cost? We have been extremely loyal customers throughout the years! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCan we find out what the warranty on the part is? We would like to know that if we pay $that it will last for more than a few monthsThanks, [redacted]
Customers merchandise was shipped via UPS on 8/10/and according to UPS was delivered on 8/15/ UPS confirmed the delivery address after a tracer was ordered on 8/23/ We have asked UPS to initiate another investigation, the results of which are due on 12/
After inspecting the damage, we felt like the marks did not line up with where a dolly could have traveled Also, it was noted that some of the marks that were pointed out had signs of age and could not have been from our delivery Ultimately for these reasons, the customers claim was denied
The reimbursement will be made in the form of a check As no receipts or lists of lost food were provided at the time of the other two issues, no reimbursement was issued I am willing to reimburse for the current issue, without documentation as a goodwill gesture
We have scheduled an exchange for the customer on 4/ We apologize for the issues they have had with their refrigerator
I apologize for the delay in receiving the range We were unaware that they were unavailable at the time of purchase I'd be happy to supply a loaner range to get through the holidays
We will discount the service call to $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , before I accept the response, please set forth the terms of the warranty agreement Specific items with dates of warranty, time length and what is covered and not covered for each item Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***