October 2, Revdex.com Case # [redacted] - Star Auto Sales I am writing with regard to the Hyundai Accent ( [redacted] ) that you agreed to purchase from Star Auto SalesYou initially came onto the car lot with your mechanic and test drove the car on 08/20/2016, and we have document that shows we sign you up for two hours to test drive the vehicle also we mention to you to take the vehicle to any repair shop for any diagnose if you likeAfter days you took possession of the car, you call and convinced us that we know the vehicle didn’t had oil in itAs matter-of-fact your mechanic checked all of the fluid on that vehicle, and also it’s not our personal vehicle that we know everything about itThat’s why we let you to test drive and check it by your mechanicHowever, we even offer you days’ warranty for $not “$300” (Which we do with all our customers, always we say to our customer it’s better to get warranty with used cars) On 9/30/I called Mrs [redacted] and told her that I understand that you were not happy with the car that you purchase from us and I want to help you with this situation $She responds with offensive language and I simply hang up the phone on her without saying anything else.I am very sorry for the inconvenience that this has caused youI am very interested in providing my customers with an excellent car-buying knowledgeThe $offered by Star Auto Sales is valid until October 15, Please let me know of your intentionsSincerely: [redacted] Sales Manager
From: STAR AUTO SALES [redacted] ] Sent: Monday, September 28, 11:AMTo: InfoSubject: complaint ID [redacted] To whom it may concern its Waheed Ismail the owner of Star Auto SalesINCI sold the Dodge Magnum to Mr [redacted] on 08/24/and he came back on 09/8/15, and he complaint about the vehicle engine that the engine is completely gone on that vehicle, so I told Mr [redacted] we can get you a good use engine for $and we will pay for labor, and you just pay for engine since you bought the vehicle AS ISHe refused my offered and the next day he drop off the vehicle to our lot with broken windshield, So I start the vehicle it start with some kinda noiseI took the vehicle to LIFE TIME MUFFLER, they diagnose and find out that the noise was coming from its timing chainWe got it repaired with one year warranty on that part, and cost us 1300, and I call Mr [redacted] 09/28/and ask him what he want to do with this vehicleHe said he want his money backHe don't want the vehicle, I told him there is $restocking feeHe has to pay us at only half of it $since he broke the windshield on that vehicleI just want him to be happy from us and solve the problemHe said that he want his every penny back and he wants to hear it from judge, and he called me liar and hang up the phone on meSTAR AUTO SALES, INC [redacted] *** PH: ( [redacted] Fax: ###-###-#### [redacted] ###-###-####
We here at Star Auto Sales strive for customer service and satisfactionIn this particular situation, the inspection station has failed to properly inspect the Dodge Ram We take trust in the inspectors of getting our vehicles ready for sale, therefore we can not take responsibility of something failing or passing state inspectionThis complaint falls down on the inspector, instead of Star Auto SalesThe customer needs to understand that all the safety issues after purchasing the vehicle fall back on the inspection station
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In fact, I do not see any offer for reimbursement or for anything else to make things right in the business's response The response however does include things that are not true My adult daughter was with me for the original transaction and she can confirm that at no time did the salesman offer a warranty The business has engaged in practices which are misleading and their use of a state inspection that was not legal misrepresented the condition of the vehicle
Regards,
*** ***
To Whom It May Concern I Waheed Ismail the dealer operator of STAR AUTO SALES, my sales person *** *** sold the Dodge Dakota to Mr*** *** on 04/15/Prior to purchase Mr*** was signed up for test driving the Dodge Dokota for hours, but *** mention to him
to take it for only two hours and also mention to him that he can take it to his Mecanic as he wish prior to purchase, because the vehicle would be sales AS IS, and he checked the vehicle from A to Z and test drove it, and also we offer him to purchase warranty he denied itHe came back after days on 4/15/asking for fully refund as well as what he spend on it*** remind him that he purchased it AS IS and also that he had the vehicle for days and we well help you to fix the state inspection error only, he start having bad attitude toward usWe cannot tolerance or help a customer with bad attitude. STAR AUTO SALES, INC
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ms*** *** *** financed the Dodge Avenger from STAR AUTO SALEs, INC on 09/28/She put down only $2,and financed the balance $2,within months her monthly payment was $She is right about the title which we hand her, but it’s clearly written STAR AUTO SALES, INC as lien
holder on buyers order, VA17, and on Re-Assignment of titleShe made four payments on following days10/27/on time, 01/11/Days late, 03/04/Days late, 07/11/Days lateAnd after the last pay which was on 07/11/I lost contact with Ms***, and her balance was $and latten fee was $the total she supposed to owe STAR AUTO SALES was $Then we took action on 04/10/due to lost of contact, finally the St*** *** *** * *** repossessed the vehicle from Ms*** and they charge us $for repossessed not $250, and by the way there is no repossessing company that repossess a vehicle from different state and charge only $so who ever tell you that is a big lie, also we do send the receipt on the address which we have on our file, if you have not received it we be glad to resend them with a certified mailI am very interested in providing my customers with an excellent car-buying knowledgeWe would be happy to give you $to help youIf that’s not helping you we like to see you in court with proofs and documentsPlease let me know of your intentionsSincerely: *** *** Sales Manager.STAR AUTO SALES, INC *** *** *** *** ** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would however like to address the claims in his response.
There was no mechanic involved in the purchase of this car at any time. My daughters father initially went to the lot with his father. They test drove the car. At no time did I ever drive the vehicle. The only time I stepped foot on the lot was to bring the money and sign the papers.
I have no idea where "21days" came into play. My daughters father went to the lot when they opened, test drove the car, called me to meet him there and I signed the papers. All of this took place in the span of less than 6 hours.
When the business called me the other day to offer a settlement, I absolutely did not use profanity. The vice president of my company, [redacted], was standing in my office when I took the call. I was certainly upset but did not in any way use obscene language. I am quite offended at that allegation.
The only reason I am accepting this settlement is because I know I will get no further with this claim as the law is not on the side of the consumer in these situations. Regards,[redacted]
From: STAR AUTO SALES [redacted]] Sent: Monday, September 28, 2015 11:59 AMTo: InfoSubject: complaint ID [redacted]To whom it may concern its Waheed Ismail the owner of Star Auto Sales. INC. I sold the 2007 Dodge Magnum to Mr. [redacted] on 08/24/15 and he came back on...
09/8/15, and he complaint about the vehicle engine that the engine is completely gone on that vehicle, so I told Mr. [redacted] we can get you a good use engine for $1600 and we will pay for labor, and you just pay for engine since you bought the vehicle AS IS. He refused my offered and the next day he drop off the vehicle to our lot with broken windshield, So I start the vehicle it start with some kinda noise. I took the vehicle to LIFE TIME MUFFLER, they diagnose and find out that the noise was coming from its timing chain. We got it repaired with one year warranty on that part, and cost us 1300, and I call Mr. [redacted] 09/28/15 and ask him what he want to do with this vehicle. He said he want his money back. He don't want the vehicle, I told him there is $1000 restocking fee. He has to pay us at only half of it $500 since he broke the windshield on that vehicle. I just want him to be happy from us and solve the problem. He said that he want his every penny back and he wants to hear it from judge, and he called me liar and hang up the phone on me. STAR AUTO SALES, INC [redacted] PH: ([redacted]Fax: ###-###-####[redacted]
[redacted] ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The owner stating that he sold the Dodge Magnum to me on 8/24/15 implies that I picked the car up on that date. I paid him a $2500 deposit on 8/24/15 and $1030 on 9/5/15. I picked the car up on 9/5/15. As mentioned in my initial complaint, when I got home the oil light was on and the engine was knocking. I could not take the car back on Sunday and the next day was Labor Day. Therefore, I spoke with him on 9/8/15 (the next business day) about to problem. He immediately mentioned that he could get me an engine for $1600. He made no mention of paying for the labor to install the engine. I'm of the opinion that he knew of the existing problem by his knowledge of the cost of the engine. When I returned the car on 9/9/15 he said he was unwilling to give me my money back and that he did not force me to come in and buy the vehicle. I find it odd that we move from needing and engine to diagnosing the problem to be a timing chain. Therefore, I called a Dodge dealership who said it is unlikely that a timing chain would cause the oil light to come on or the engine to knock. As far as the windshield is concerned, it was already cracked when I picked up the car. The for sale sign covered to break and I didn't notice it until I got the car home. Any honest and reputable business would readily refund the money. This dealer is operating a business with the intent of defrauding customers. In each of my visits there have been customers present and complaining about a vehicle purchased from them. $1000 restocking fee????!!!! With his total disregard for customer service I'm sure he will not be in business for long. I did call him a liar but did not hang the phone up on him.
We here at Star Auto Sales strive for customer service and satisfaction. In this particular situation, the inspection station has failed to properly inspect the 2007 Dodge Ram 1500. We take trust in the inspectors of getting our vehicles ready for sale, therefore we can not take responsibility of...
something failing or passing state inspection. This complaint falls down on the inspector, instead of Star Auto Sales. The customer needs to understand that all the safety issues after purchasing the vehicle fall back on the inspection station.
October 2, 2016 Revdex.com Case # [redacted]- Star Auto Sales I am writing with regard to the 2007 Hyundai Accent ([redacted]) that you agreed to purchase from Star Auto Sales. You initially came onto the car lot with your mechanic and test drove the car on 08/20/2016, and we have...
document that shows we sign you up for two hours to test drive the vehicle also we mention to you to take the vehicle to any repair shop for any diagnose if you like. After 21 days you took possession of the car, you call and convinced us that we know the vehicle didn’t had oil in it. As matter-of-fact your mechanic checked all of the fluid on that vehicle, and also it’s not our personal vehicle that we know everything about it. That’s why we let you to test drive and check it by your mechanic. However, we even offer you 90 days’ warranty for $150 not “$300” (Which we do with all our customers, always we say to our customer it’s better to get warranty with used cars). On 9/30/16 I called Mrs. [redacted] and told her that I understand that you were not happy with the car that you purchase from us and I want to help you with this situation $200. She responds with offensive language and I simply hang up the phone on her without saying anything else.I am very sorry for the inconvenience that this has caused you. I am very interested in providing my customers with an excellent car-buying knowledge. The $200 offered by Star Auto Sales is valid until October 15, 2014. Please let me know of your intentions. Sincerely: [redacted]Sales Manager
October 2, Revdex.com Case # [redacted] - Star Auto Sales I am writing with regard to the Hyundai Accent ( [redacted] ) that you agreed to purchase from Star Auto SalesYou initially came onto the car lot with your mechanic and test drove the car on 08/20/2016, and we have document that shows we sign you up for two hours to test drive the vehicle also we mention to you to take the vehicle to any repair shop for any diagnose if you likeAfter days you took possession of the car, you call and convinced us that we know the vehicle didn’t had oil in itAs matter-of-fact your mechanic checked all of the fluid on that vehicle, and also it’s not our personal vehicle that we know everything about itThat’s why we let you to test drive and check it by your mechanicHowever, we even offer you days’ warranty for $not “$300” (Which we do with all our customers, always we say to our customer it’s better to get warranty with used cars) On 9/30/I called Mrs [redacted] and told her that I understand that you were not happy with the car that you purchase from us and I want to help you with this situation $She responds with offensive language and I simply hang up the phone on her without saying anything else.I am very sorry for the inconvenience that this has caused youI am very interested in providing my customers with an excellent car-buying knowledgeThe $offered by Star Auto Sales is valid until October 15, Please let me know of your intentionsSincerely: [redacted] Sales Manager
From: STAR AUTO SALES [redacted] ] Sent: Monday, September 28, 11:AMTo: InfoSubject: complaint ID [redacted] To whom it may concern its Waheed Ismail the owner of Star Auto SalesINCI sold the Dodge Magnum to Mr [redacted] on 08/24/and he came back on 09/8/15, and he complaint about the vehicle engine that the engine is completely gone on that vehicle, so I told Mr [redacted] we can get you a good use engine for $and we will pay for labor, and you just pay for engine since you bought the vehicle AS ISHe refused my offered and the next day he drop off the vehicle to our lot with broken windshield, So I start the vehicle it start with some kinda noiseI took the vehicle to LIFE TIME MUFFLER, they diagnose and find out that the noise was coming from its timing chainWe got it repaired with one year warranty on that part, and cost us 1300, and I call Mr [redacted] 09/28/and ask him what he want to do with this vehicleHe said he want his money backHe don't want the vehicle, I told him there is $restocking feeHe has to pay us at only half of it $since he broke the windshield on that vehicleI just want him to be happy from us and solve the problemHe said that he want his every penny back and he wants to hear it from judge, and he called me liar and hang up the phone on meSTAR AUTO SALES, INC [redacted] *** PH: ( [redacted] Fax: ###-###-#### [redacted] ###-###-####
We here at Star Auto Sales strive for customer service and satisfactionIn this particular situation, the inspection station has failed to properly inspect the Dodge Ram We take trust in the inspectors of getting our vehicles ready for sale, therefore we can not take responsibility of something failing or passing state inspectionThis complaint falls down on the inspector, instead of Star Auto SalesThe customer needs to understand that all the safety issues after purchasing the vehicle fall back on the inspection station
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In fact, I do not see any offer for reimbursement or for anything else to make things right in the business's response The response however does include things that are not true My adult daughter was with me for the original transaction and she can confirm that at no time did the salesman offer a warranty The business has engaged in practices which are misleading and their use of a state inspection that was not legal misrepresented the condition of the vehicle
Regards,
*** ***
To Whom It May Concern I Waheed Ismail the dealer operator of STAR AUTO SALES, my sales person *** *** sold the Dodge Dakota to Mr*** *** on 04/15/Prior to purchase Mr*** was signed up for test driving the Dodge Dokota for hours, but *** mention to him
to take it for only two hours and also mention to him that he can take it to his Mecanic as he wish prior to purchase, because the vehicle would be sales AS IS, and he checked the vehicle from A to Z and test drove it, and also we offer him to purchase warranty he denied itHe came back after days on 4/15/asking for fully refund as well as what he spend on it*** remind him that he purchased it AS IS and also that he had the vehicle for days and we well help you to fix the state inspection error only, he start having bad attitude toward usWe cannot tolerance or help a customer with bad attitude. STAR AUTO SALES, INC
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ms*** *** *** financed the Dodge Avenger from STAR AUTO SALEs, INC on 09/28/She put down only $2,and financed the balance $2,within months her monthly payment was $She is right about the title which we hand her, but it’s clearly written STAR AUTO SALES, INC as lien
holder on buyers order, VA17, and on Re-Assignment of titleShe made four payments on following days10/27/on time, 01/11/Days late, 03/04/Days late, 07/11/Days lateAnd after the last pay which was on 07/11/I lost contact with Ms***, and her balance was $and latten fee was $the total she supposed to owe STAR AUTO SALES was $Then we took action on 04/10/due to lost of contact, finally the St*** *** *** * *** repossessed the vehicle from Ms*** and they charge us $for repossessed not $250, and by the way there is no repossessing company that repossess a vehicle from different state and charge only $so who ever tell you that is a big lie, also we do send the receipt on the address which we have on our file, if you have not received it we be glad to resend them with a certified mailI am very interested in providing my customers with an excellent car-buying knowledgeWe would be happy to give you $to help youIf that’s not helping you we like to see you in court with proofs and documentsPlease let me know of your intentionsSincerely: *** *** Sales Manager.STAR AUTO SALES, INC *** *** *** *** ** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would however like to address the claims in his response.
There was no mechanic involved in the purchase of this car at any time. My daughters father initially went to the lot with his father. They test drove the car. At no time did I ever drive the vehicle. The only time I stepped foot on the lot was to bring the money and sign the papers.
I have no idea where "21days" came into play. My daughters father went to the lot when they opened, test drove the car, called me to meet him there and I signed the papers. All of this took place in the span of less than 6 hours.
When the business called me the other day to offer a settlement, I absolutely did not use profanity. The vice president of my company, [redacted], was standing in my office when I took the call. I was certainly upset but did not in any way use obscene language. I am quite offended at that allegation.
The only reason I am accepting this settlement is because I know I will get no further with this claim as the law is not on the side of the consumer in these situations. Regards,[redacted]
From: STAR AUTO SALES [redacted]] Sent: Monday, September 28, 2015 11:59 AMTo: InfoSubject: complaint ID [redacted]To whom it may concern its Waheed Ismail the owner of Star Auto Sales. INC. I sold the 2007 Dodge Magnum to Mr. [redacted] on 08/24/15 and he came back on...
09/8/15, and he complaint about the vehicle engine that the engine is completely gone on that vehicle, so I told Mr. [redacted] we can get you a good use engine for $1600 and we will pay for labor, and you just pay for engine since you bought the vehicle AS IS. He refused my offered and the next day he drop off the vehicle to our lot with broken windshield, So I start the vehicle it start with some kinda noise. I took the vehicle to LIFE TIME MUFFLER, they diagnose and find out that the noise was coming from its timing chain. We got it repaired with one year warranty on that part, and cost us 1300, and I call Mr. [redacted] 09/28/15 and ask him what he want to do with this vehicle. He said he want his money back. He don't want the vehicle, I told him there is $1000 restocking fee. He has to pay us at only half of it $500 since he broke the windshield on that vehicle. I just want him to be happy from us and solve the problem. He said that he want his every penny back and he wants to hear it from judge, and he called me liar and hang up the phone on me. STAR AUTO SALES, INC [redacted] PH: ([redacted]Fax: ###-###-####[redacted]
[redacted] ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The owner stating that he sold the Dodge Magnum to me on 8/24/15 implies that I picked the car up on that date. I paid him a $2500 deposit on 8/24/15 and $1030 on 9/5/15. I picked the car up on 9/5/15. As mentioned in my initial complaint, when I got home the oil light was on and the engine was knocking. I could not take the car back on Sunday and the next day was Labor Day. Therefore, I spoke with him on 9/8/15 (the next business day) about to problem. He immediately mentioned that he could get me an engine for $1600. He made no mention of paying for the labor to install the engine. I'm of the opinion that he knew of the existing problem by his knowledge of the cost of the engine. When I returned the car on 9/9/15 he said he was unwilling to give me my money back and that he did not force me to come in and buy the vehicle. I find it odd that we move from needing and engine to diagnosing the problem to be a timing chain. Therefore, I called a Dodge dealership who said it is unlikely that a timing chain would cause the oil light to come on or the engine to knock. As far as the windshield is concerned, it was already cracked when I picked up the car. The for sale sign covered to break and I didn't notice it until I got the car home. Any honest and reputable business would readily refund the money. This dealer is operating a business with the intent of defrauding customers. In each of my visits there have been customers present and complaining about a vehicle purchased from them. $1000 restocking fee????!!!! With his total disregard for customer service I'm sure he will not be in business for long. I did call him a liar but did not hang the phone up on him.
We here at Star Auto Sales strive for customer service and satisfaction. In this particular situation, the inspection station has failed to properly inspect the 2007 Dodge Ram 1500. We take trust in the inspectors of getting our vehicles ready for sale, therefore we can not take responsibility of...
something failing or passing state inspection. This complaint falls down on the inspector, instead of Star Auto Sales. The customer needs to understand that all the safety issues after purchasing the vehicle fall back on the inspection station.
October 2, 2016 Revdex.com Case # [redacted]- Star Auto Sales I am writing with regard to the 2007 Hyundai Accent ([redacted]) that you agreed to purchase from Star Auto Sales. You initially came onto the car lot with your mechanic and test drove the car on 08/20/2016, and we have...
document that shows we sign you up for two hours to test drive the vehicle also we mention to you to take the vehicle to any repair shop for any diagnose if you like. After 21 days you took possession of the car, you call and convinced us that we know the vehicle didn’t had oil in it. As matter-of-fact your mechanic checked all of the fluid on that vehicle, and also it’s not our personal vehicle that we know everything about it. That’s why we let you to test drive and check it by your mechanic. However, we even offer you 90 days’ warranty for $150 not “$300” (Which we do with all our customers, always we say to our customer it’s better to get warranty with used cars). On 9/30/16 I called Mrs. [redacted] and told her that I understand that you were not happy with the car that you purchase from us and I want to help you with this situation $200. She responds with offensive language and I simply hang up the phone on her without saying anything else.I am very sorry for the inconvenience that this has caused you. I am very interested in providing my customers with an excellent car-buying knowledge. The $200 offered by Star Auto Sales is valid until October 15, 2014. Please let me know of your intentions. Sincerely: [redacted]Sales Manager